ROBIN T. HEATER

419-***-**** · add2lu@r.postjobfree.com

Quality Manager

Quality manager known for being self-motivated and team-oriented, with attention to detail essential to work successfully in fast-paced, global manufacturing environments. Experienced in product quality, partnership building and product management in automotive, food production, metallurgy, heat treating and flooring industries.

CORE COMPETENCIES

Statistical Process Control

Corrective Action

Problem Solving

Root Cause Analysis

Supplier Development

Continuous Improvement

Safety and Compliance

Process Flow

Cross-functional Project Teams

Measurement System Analysis

Program Management

Project Management

New Model Launches

Certification, Training and Expertise

ASQ Member – Currently preparing for Certified Quality Manager Exam

HACCP certified / SQF Certified. GMP Audits

AIAG Trained in: APQP, PFMEA, DFMEA, FMEA, PQCT, ISO/TS 16949:2002 Internal Auditing fundamentals.

Plexus Internal certified in 2007 ISO/TS 16949:2002 Certified Lead Auditor. Also experienced in ISO 9001 and IATF 16949 2016 Standards

SAI Global certified ISO 14001 Environmental Auditor

APQP, PPAP, PFMEA, Control Plans, PQCT, PSW, IPPAR, IPP.

Honda, FCA (Chrysler), GM, Ford, Nissan ANPQP, Toyota quality portals

Technology

Microsoft Office, QMRP, Photoshop, Outlook, Excel, and Microsoft Project, Coloring of Plastics courses

EXPERIENCE

ASSOCIATE QUALITY ASSURANCE DIRECTOR, PLANT

Ball Metalpack, Columbus, Ohio October 2019 – February 2020 (Contract)

Drove efforts to move plant from reactionary Quality to preventive Quality mindset.

Led and supported RCA and CAPA to increase FPY while also reducing customer complaints, scrap, and inspection costs.

Initiated 5 Why daily process to reach root cause.

QUALITY MANAGER

Midwest Acoust-A-Fiber, Delaware, Ohio August 2018 – October 2019

Served as Management Representative for Quality Management System for Tier 1 and Tier 2 automotive base. Ensured that quality system was implemented and maintained according to organizational direction, and to all third-party registrations.

Planned, organized, and directed internal audits to effectively facilitate continual improvement initiatives and goals. Performed follow-up and ensured that all elements of quality system were current and effective.

ROBIN T. HEATER, 419-***-**** · add2lu@r.postjobfree.com, page 2

QUALITY MANAGER, continued

Implemented APQP to facilitate continuous improvement.

Developed, maintained, and communicated business-wide scorecard for quality goals and objectives; Led management reviews.

Initiated better collection and communication of past problem history to avoid repeating errors.

QUALITY MANAGER

Hanon Systems, Carey, Ohio September 2017 - August 2018

Developed Internal Auditing program for this new plant. Developed short- and long-term quality strategy to support customer requirements.

Recommended chosen slogan of “Safety First, Quality Always” as plant worked with global partners to deliver highest quality product with zero defects to customers.

Determined, established and maintained Quality department standards, practices, and procedures.

Tracked external customer Quality issues, e.g. concerns, rejections, PPM, and 8D problem solving, internal customer Quality issues, e.g. Rejection Tags and Process Alerts, and supplier Quality issues and performance.

Communicated and collaborated with engineering to develop product launch strategy, capital needs, program timing in support of all APQP, PPAP, MSA and customer requirements, and with IATF.

QUALITY MANAGER

Ernie Green Industries – Marion Industries Marion, Ohio February 2015 – September 2017

Managed staff of 7 quality team members, 3 Salary and 4 hourly, for this Honda supplier.

Developed department budget and ensured department operates within budget.

Established and implemented major quality objectives and monitored progress.

Led successful transition from ISO9001 to IATF.

Maintained safe working environment and enforced safety policies.

Facilitated open communication within and between departments

ASSISTANT QUALITY MANAGER

IAC Group North America, Alma, Michigan February 2014 – February 2015

Injection Molding Facility. Door and Trim Systems, Instrument Panels, Headliner and Overhead Systems.

Managed 4 Quality direct reports and 24 indirect report quality auditors in union environment

QUALITY ENGINEER – NEW MODEL

Roki America, Ltd., Findlay, Ohio September 2013 – February 2014

Led process development of New Model Launch program for Nissan, Honda, and Toyota

Injection molding operation of air cleaners, intake manifolds, oil filters

EDUCATION

Master of Business Administration – Int’l Business/Business Management, Tiffin University, 2013

Bachelor of Business Administration – Marketing, Tiffin University, 2010

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