Customer Service Front Office

Tracey Kimball

Mobile: 720-***-****

CAREER OVERVIEW: Motivated customer service representative with over 5 years experience in a fast-paced environment.

CORE STRENGTHS:

Creative problem solver Excellent communication skills Customer service oriented Enthusiastic developer of good relations with clients Fast learner with a wide range of practical skills CUSTOMER SERVICE ORIENTED: - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. - Handled guest complaints, maintaining a positive first impression EXPERIENCE: 3/17-Present Guest Services Associate Courtyard By Marriott Longmont, CO

Answered questions regarding local area restaurants and activities, while assisting the guest with all aspects from check in to check out. Served as main liaison between guests and management and housekeeping team. Built long-term guest relationships and coordinated with local vendors. 7/16-3/17 Guest Services Associate Best Western Boulder, CO Provided quality guest services, answering guest and reservation inquiries, solving problems, and providing assistance to Front Office Manager.

12/15-5/16 Customer Service Representative Total Merchant Services Woodland Hills, CA Provided customer service for an average of 200-500 calls per day, answering vendor inquiries, solving problems, and inputting relevant information in database. EDUCATION:

Notre Dame High School Fairfield, CT Graduated 1993 Saint Joseph's College Standish, ME Professional Development, Professional Training, Project Highlights, Publications, Related Coursework, Related Projects to Communications and Business Administration Minor - Behavioral Psychology NY Film Academy - Burbank, CA

The Art of Filmmaking*

*was Personal Assistant to Brannon Braga @ Paramount Studios Los Angeles, CA Assisted in writing and day to day production during three years of Star Trek Enterprise