PATRICIA TOM

add1kq@r.postjobfree.com; 805-***-****

OBJ ECTIVE: To contribute my acquired education, talents, skills and abilities to the success of a fine organization.

Areas of Expertise

•Positive personality, great attitude, enjoys helping people.

•Flexible, is not afraid of hard work or new opportunities.

•Dependable, punctual, can responsibly and discreetly handle confidential matters.

•Recognized customer service and public relations skills.

•Works well with a variety of different people in different situations or independently.

•Excellent telephone skills with an ability to respond to public inquiries and complaints.

•Supervised and spear headed department software conversion from a customized department database written in visual basic to C# with all the necessary details, functions and reporting to full use including beta testing and final release with a support person.

•Effective written and verbal abilities.

•Competent supervisory experience and thorough task delegation with attentive follow through to completion.

•Organizational skills.

•Detail oriented and accurate.

Experience

Client Services Manager

National Programming Sales

Salem Media Group, Camarillo, California.

1997 – May,2020

Support department Senior Vice President in the procurement and maintenance of national program accounts on existing owned radio stations across the country. Negotiate with customers the sale of airtime on appropriate stations. Manage detail of new market opportunities as well as cancellation activities. Interact with customers, key station personnel across the country on the phone, in person at regional conferences or via electronic mail. Initiate and supervise execution of final broadcast agreements for purchase of time. Coordinate daily department staff activities including training, interviewing and hiring. Manage staff department needs while personally assisting in the execution of these duties when necessary.

Initiated and supervised complete conversion from Lotus Approach software to a customized Visual Basic database. Successfully promoted department secretary to Program Data Coordinator (6/1 /00) and hired a new department secretary (7/1/00).

Patricia Tom Resume Page 2

National Programming Administrative Assistant

Salem Communications Corporation

Camarillo, California

1994-1994

Coordinated daily department staff activities including training and personnel interviewing and hiring as necessary for the growing National Programming Department. Supervised Administrative Secretary in accordance with the department's purpose, policies and procedures. Duties included planning, organizing, assigning and directing work activities. Capably made decisions and judgement calls in absence of very busy traveling Department Vice President. Interacted with customers, key station personnel across the country.

National Programming/Administrative Secretary

Salem Communications Corporation,

Camarillo, California

1989-1994

Was hired on January 30, 1989 to be the National Programming and Operations Department Secretary when the company owned 12 radio stations. Answered telephones responded to customer, public, affiliate and corporate inquiries. Composed and typed routine correspondence received and routed incoming mail, scheduled appointments and made travel arrangements for 2 busy Vice Presidents as required. Maintained a master calendar of events for the department, including customer database for department personnel. Completed reports and project assignments in a timely and accurate fashion. Coordinated customer gift giving during the holidays.

Other Related Work Experience:

Executive Secretary, Administrative Executive Secretary, Sales Secretary, Administrative Assistant/Church Secretary, Industrial Relations Secretary and Production Secretary for employers including:

•Southwest Veco, Inc., Ventura, CA

•Pennington Manufacturing, Oxnard, CA

•Vineyard Christian Fellowship Church, Oxnard, CA

•Procter & Gamble Paper Products Company

3 /88-1 /89

9/85-3/ 88

7/82-9/85

4/77-7/82

Computer Experience:

PC; Excel; Outlook Express; some PowerPoint exposure; File Express; Lotus Approach; Internet literate; Voicemail, familiarity with routine office equipment.

References: Available upon request

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