Sam GUAN

**** ****** ***** **. ****** Beach, FL 33446

954-***-****

add17y@r.postjobfree.com

Passionate technology leader with senior management and hands-on software development experience looking for the challenging Software Development Manager position.

Highlights

5-year Director of Software Engineering experience in Hytera America, plus 5-year Senior Software Section Manager experience in Motorola.

10-year software development experience on Motorola Software R&D team.

Computer Science Ph.D. researching on AI and Machine Learning.

Excellent problem-solving capability and systematic methodology in monolith/microservices software development/IT operations life circle and SaaS product development.

Engineering leader in software development, Amazon AWS cloud computing, AI/Machine Learning/Deep Learning certified specialization, and Big Data.

Extensive experience as Agile Scrum Master and Kanban Flow Manager.

Competent Communicator/Leader certificate by Toastmasters International.

Management Expertise

Software Development and Program Management

Product and Project Management

Operational Infrastructure & Resource Management

Third Party Authorized Service Center Management

Cross Functional Integration and Collaboration

Marketing Support and Presentation

Team Leadership & Staff Development

Waterfall to Agile/Scrum Transition

Tech Support Call Center Management

RFP Preparation and Presentation

Related Technical Skills

Software Development Life Cycle, DevOps, SaaS, CI/CD with Jenkins Pipeline, Six Sigma Green Belt, Agile Scrum Master and Kanban Flow Manager.

Microservice architecture with Spring Boot, Amazon AWS Cloud Computing, Microsoft Azure, Apache Kubernetes, Apache Rancher, Dockers and Containers, etc.

Java, C, C++, C#, .NET, SQL, PHP, JavaScript, JQuery, HTML, CSS, GitHub. MCSD, JAVA Certified Programmer.

AI, Machine Learning, and Deep Learning Specialist with IBM Data Science Specialization Certification. Python, R, Warton Studio, Jupyter, RStudio, Pycharm. Big Data: CRISP-DM process with Hadoop Framework and Spark, MapReduce, HBase and Hive, etc.

IT support for Linux, Windows Server, MS SQL Server, IIS, Apache, MySQL, Office 365, SAP, WMS, Wordpress & Mangento e-Commerce Platform; Salesforce & MS Dynamic 365 CRM.

Android Framework, Middleware, Linux Kernel system design and implementation.

Experience

05/2015 – NOW

Director of Software Engineering / Hytera America Inc. Miramar, FL

Software Development Management

Decision making and managing the software development team for PTT-Over-Cellular services – Scalable microservices deployed on Amazon AWS Cloud with 5 EC2 computing instances. For scalability, Apache Rancher was used as cluster orchestration platform with Kubernetes. 14 User stacks with FastDFS/ MySQL/ Redis+DynamoDB as data store, and ZooKeeper/ ActiveMQ/ ElasticSearch as services.

Lead the development of the web-based Customer Portal module for the POC services – User interface uses S3 object storage and CloudFront CDN, Microservices with ALB and Rancher Kubernetes container orchestration, Aurora with MySQL for PO Management, and ElasticCache with DynamoDB for User Management.

Manage the 24x7 POC services SLA for scalability, maintainability and reliability, using Rancher as Cluster/ Container Management System and CloudCheckr as Cloud Management Platform.

Development of the Run Rate Inventory Prediction system using Python, with the Improved Back Propagation Neural Network algorithm.

Development of the Rebate Submission system with data ETL, pre-processing, and data validation for serial number match and warranty period. Using Python and Azure cloud deployment.

Agile software development for online RMA/ Ticketing/ e-Commerce/ Workorder/ Dealer Portal web-based applications, with AWS cloud deployment.

Monthly data analysis with the sales data, RMA data, technical tickets data across the SQL Server databases, and generate report to senior management using Python and Power BI.

Cross Functional Program Management

Experience on software development of the POC two-way radio devices based on Android OS and TI OMAP DM37xx Chipset.

Collaborate with HW development team, resolve integration testing issue, resolve field reported issue, resolve manufacture issue, to release the product on time.

Cross regional management of R&D team, product management, program management, solution engineering, marketing teams etc., to successfully launch the POC solution.

Host technical training for internal and external engineers, a combination of Technical Boot Camp, Webinar, Online Tech Training video streaming, etc.

Providing engineering support for trade-shows, including IWCE (International Wireless Communication Expo), APCO Show, UTC show, etc.

IT Support

Lead IT team for whole company, including 4 offices in US and Canada.

On Premise deployment of MS IIS server, Domain Controller, SQL Server 2018, and SAP Business One ERP and Warehouse Management server, VPN Server, Storage Server, and all backup servers.

Maintain MS Office 365 suite with Skype for Business phone system.

Manage IT helpdesk support.

In charge of 24/7 Tech Support Call Center.

Coordinate with the third-party application service provider and cloud computing integrator.

05/2010 – 05/2015

Senior Software Section Manager / Motorola Solutions Plantation, FL

Cross Regional management for 20 local engineering team for APCO Subscriber technical support, and remotely manage 2 Penang engineers and 2 Chengdu engineers.

Agile Scrum Master and Kanban Flow Manager, Six Sigma Green Belt.

Senior Program Management for Linux based XTS and APX series two-way radios, using TI OMAP ARM+DSP processor.

Senior Software Development Management for Android based Fusion smart device, using QUACOMM MSM 8953 processor and Motorola M7 DSP. Focused on Android Framework level audio processing project including I2C drivers, audio services, device connections, services to pass the request from application to driver level, etc., using JNI and C++.

Lead the Nextel Rebanding Project in 2012. In charge of the firmware development and customer upgrade for all the software related issues.

06/2000 – 05/2010

Principle Software Engineer / Motorola Solutions Plantation, FL

Worked in the APCO Subscriber team for Embedded Software development, for MTS/MCS2000, XTS 3000, Astro Spectra, XTS 5000, APX7000, APX 8000 etc. Product lines.

Developed the firmware for XTS and APX two-way radios, which is Linux based and using TI OMAP processer. Worked on Linux kernel level, signaling level, and application level software projects.

Worked with hardware development, PM, QA, testing and other teams on two-way radio development projects.

Master in software development Process and Version Control/ Configuration Management using Rational ClearCase and GIT.

Experienced in Rational Rose Software Modeling tool and using ClearQuest for Defect Tracking.

Education

06 2010 Boca Raton, Florida

Ph.D. / Florida Atlantic University, Dept. of Computer Science and Engineering

Computer Science Major. Data Scientist using Python, C++ and C#. Developed the "2D/3D Face Recognition" dissertation using Convolutional Neural Networks, FaceNet and DeepFace.

06 2000 Boca Raton, Florida

Master of Engineering/ Florida Atlantic University, Dept. of Computer Science and Engineering

Computer Engineering Major. Software Development Process Expert, Master Thesis in "Cost of Classification in Software Quality Models".

06 1998 Beijing, China

Bachelor of Engineering / Tsinghua University, Dept. of Electrical Engineering

Major in Telecommunication and DSP.

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