Sales Manager
Resume:
VIFIN KUNJACHAN
PERMANENT ADDRESS: A-*/*** B LAWRENCE ROAD DELHI.INDIA
PH NO -: 999*******
EMAIL I.D: adcr9h@r.postjobfree.com
CAREER OBJECTIVE:
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal.
CORE COMPETENCIES:
•Good Management skills
•Good communication.
•Able to work in team.
•Good ability to learn departmental operating procedures.
PROFFESIONAL: QUALIFICATIONS:
•Completed M.H.A (Master in hospital administration) From Shobit university (Meerut) in 2015.
•Completed graduation in Nursing from (Karnataka) university in 2010.
•Completed 12th from Delhi 2005.
•Completed 10th from Delhi 2003.
Computer knowledge:
Microsoft word, Paint, Excel, PowerPoint.
SKILLS:
Relationship Management.
Business Development.
Discreet Professionals.
Excellent P.t Communication.
Engaging & Calming Personality
Presently working in :
Tree mark Solutions Private Limited (Ela woman IVF & Fertility) Delhi.
{Ela Woman is an online web portal and fastest growing fertility and reproductive healthcare hospital chain throughout Pan India. Working here as Relationship Manager since 2018 May and still continuing.
Work profile in Ela woman are as follows:
Manage and Maintain best-in-class long-lasting working relationship with physicians, hospitals and health care support staff with an assigned territory
Providing information on hospital services, procedures, and protocols to the patients.
Meeting patients or families to determine the nature of care needed and direct them to the concerned health care providers
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Establish and maintain long term relationships.
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Respond to patient inquiries regarding physicians and services.
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Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved.
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Address patients queries and grievances pertaining to documents, payments, and registrations.
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Identify new business opportunities through existing relationships by up selling and cross selling.
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Meetings with patients as per CRM portal on regular basis at different clinics & hospitals.
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Act as point of contact for complaints and escalate issues as appropriate
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Help sales team up-sell or cross-sell services and products
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Meeting Doctors at the centers in order to escalate patients issues regarding there treatment .
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sales and revenue targets and work diligently to meet them
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Coordinate with hospitals and internal teams to address patients’ needs
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collect feedback to ensure patients are satisfied with their products and services.
Helping the patients in there financial consent, assisting them in getting there loans.
Worked as p.t care coordinator in:
Call Health Home Care Solutions: Delhi since Nov 2016 To May 2019 .
Work profile were as Follows:
Maintaining Proper Health records of the Patients.
Done various outdoor /indoor camps in, School, Residential areas and corporate.
Explaining about their medical reports and diagnostic tests.
Developing & coordinating patient care programs.
Arranging the drugs from the pharmacy during the discharge.
Scheduling the patient’s appointments with the concerned Doctors.
•Helping the patients in case of emergencies in causalities.
Counseling the patients regarding their diagnostic Tests & medications.
•Follow up with the patients for any future reference.
•Dispatching patient reports at home.
•Assisting the patients during the hospitalization and ambulance services.
•Accompanying the patients while doing their Radiology tests at the center.
•Managing & maintaining public relationship with the patients at the center.
•Explaining the patients regarding their treatment process.
•Contributing to team work accomplishing desired results as needed.
•Maintaining quality service by establishing & enforcing quality standards
Worked as Patient Care Coordinator in
NPB Solutions Delhi :An U.S based healthcare company since Aug-2015–Oct 2016
Work profile were as follows:
Arranging the drugs from the pharmacy during the discharge
Scheduling the patient’s appointments with the concerned doctors.
Helping the patients in case of emergencies.
Counseling the patients regarding their diagnostic Tests & medications.
Follow up with the patients for any future reference.
Dispatching their reports.
Calling the patients and scheduling there appointments with doctors.
Worked in various hospitals since(April 2010-Sep 2015):
•NKS Hospital.
•R.G Stone Hospital.
•Apollo Clinics
WORK HISTORY AT VARIOUS HOSPITALS AS PATIENT CARE COORDINATOR ARE AS FOLLOWS:
•Counsellingg the patients regarding their treatment & management process.
•Assisting the patients during the hospitalization and ambulance services.
•Accompanying the patients while doing their Radiology tests at the center.
•Managing & maintaining public relationship with the patients at the center.
•Contributing to team work accomplishing desired results as needed.
•Maintaining quality service by establishing & enforcing quality standards.
•Following SOP's (safety operating procedures).
•Following the protocols rite Medication, rite drugs to the patients.
•Maintaining case study of patient in hospital.
•Following the procedure of admission & discharge of the patients.
•Escalating the issue and problems faced by the patients and make sure that there grievance are been heated by the management
ACHIEVEMENTS:
•Academic Excellence in Graduation.
•Won many prizes,extra -curricular activities at school and college level.
AREAS OF INTEREST:
Music, Meeting New people, Exploring Knowledge, Traveling, Cooking
PERSONAL QUALITIES:
Committed & Dedicated towards work, Good speaker & an active listener, Good time keeper, Cooperative, Organized, Extrovert, Reliable, Competent.
LANGUAGES KNOWN. :
English, Hindi, Malayalam, Tamil.
Personal Details:
D.O.B: 10.01.1986
Status: Married
Father’s Name: L. Kunjachan
Religion: Christian
Nationality: Indian
Declaration: All the above information are given true in my knowledge.
Date:
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