NATALIE MILAGROS ALVA TUTAYA

ITIL®, PSM I, PSPO I, SMC™

**** ****** ********* *** **** Boca Ratón, Florida adcqhw@r.postjobfree.com

561-***-****

System Engineer with 8 years of experience in a multitude of projects. Specific project roles include Business Analyst, Project Coordinator, SAP Entry Consultant, Test Analyst. Strong problem solving and critical thinking abilities whom excels under pressure. EXPERIENCE

Aug.19 – Dec 19 IBM - RPA Business Analyst

Responsible for process documentation.

Make the initial proposal for process optimization

Managing the relationship with stakeholders, including the client and subcontractors to facilitate the identification of their needs

Jun.18 – Jun. 19 IBM - SAP Project Coordinator /PMA

Responsible for the Financial Management of the Project

Responsible for the management of assigned projects

Supervise compliance with the SLAs committed to the client

Tracking the main KPIs of the project

Preparation of reports, metrics for the client

Managing the relationship with stakeholders, including the client and subcontractors, to facilitate the identification of their needs

Responsible for the allocation and use of project resources

Generating weekly and monthly progress reports

Serving as a point of contact for the implementation project Oct.18 – Dec. 18 IBM - Mobile Solution Analyst

Responsible for process documentation

Make the initial proposal for process optimization

Prototyping, feedback and adjustments

Solution review in SAP ERP in conjunction with the SD consultant and developers

Solution approach at the design level of APP, functions and integration

Solution design documentation

Jan.18 – Jun. 18 IBM - Insurance Project – Fraud Health – Fraud Vehicle - Consultant

Information gathering of different business processes, meetings on site of the client with leading users of each process

Review of the process, recommendation for improvements in the AS IS process

Perform project documentation, translation of deliverables

Work hand in hand with the SME of the project, providing support on the business knowledge

Support to users for functional validations and to obtain compliance for closing requirements Feb.17 – Apr. 17 IBM - App Procurador – Rimac Insurance Project - Development Team – QA Activities

Teamwork with the Scrum team

Actively participate in the daily scrum indicating the activities I did the previous day, the ones I will do the same day and my blockers.

Responsible for defining the scope, design and execution of the tests.

In this particular case, it was one of our first projects using Scrum, I was part of the Dev team, but at the same time I worked hand in hand with the product owner for knowledge of the industry to which we applied the methodology.

April.14 – Nov. 16. IBM - Claims Health Project, Risk Inspector Project (IBM + Apple) -Test Analyst

Responsible for the quality team, defining the scope, design and implementation of the defined test cases, carrying out the documentation based on the requirements functional and non-functional within the scope of the project.

Leading meetings with leading users for scenario definition and test cases for UAT testing.

Responsible for assigning activities, advancing productivity and training of the project quality team.

Participation in the review of the acceptance criteria to verify that the requirements have been met correctly.

Meetings with team leaders, and end users to collect and disseminate information for lessons learned, as well as the execution of acceptance tests for their go into production. Mar.13 – Mar. 14. Royal Systems Consulting - Banking Projects - Crédito Familiar (México), SCI Scotiabank (Perú) – Systems Analyst

Responsible for the integration of the system, performing functional tests before production and automating internal customer processes

Different changes were made to the modules to be integrated within the organization in accordance with the client's objectives. The activities carried out were: o Implementing business intelligence models

o Integrating modules such as CxP, logistics, accounting, production and sales o Documentation of the project phases and client meetings o Compilation of customer requirements

o Pre-production testing

o User meetings for scope review and training primary users o Database management

o Using the tools: Power Builder, SQL Server 2005, SQL Server 2008, Microsoft Office Project

Aug.11 – Mar. 13 GMD - BBVA Banking Project - IT Helpdesk Coordinator o Responsible for the management of computer equipment for BBVA's offices in Lima and client’s headquarters. In the management of computer equipment for BBVA branches. o Managing GMD mobile staff to resolve relevant issues and manage the bank's teams to be assigned.

o Updating data in the System Configuration Elements and data entry of the changes resolved in the Service Desk system.

o Validation of the information acquired by the help desk technicians. EDUCATION

Mar. 20 – Apr. 20 FLORIDA INTERNATIONAL UNIVERSITY

Data Analytics for Business Leaders

Mar. 15 – Dec. 17 SAN IGNACION DE LOYOLA UNIVERSITY

Bachelor of Science in Computer Engineering.

Mar. 08 - Jul. 12 SAN IGNACION DE LOYOLA INSTITUTE

Technical Professional Degree

Computing and Computer Science

Specialization in Software Engineering

CERTIFICATIONS

ITIL® Foundation Certificate in IT Service Management License 5945915.20639648

Scrum Master Certified (SMC)

License 95674

Professional Scrum Product Owner (PSPO I)

Scrum.org

Professional Scrum Master (PSM I)

Scrum.org

IBM BADGES

Insurance Industry Foundations

Banking Industry Foundations

Government Industry Foundations

Data science Foundations

IBM Garage Method for Cloud Explorer

IBM Garage Method for Cloud Advocate

IBM Agile Explorer

Enterprise Design Thinking Practitioner

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