Service Representative Customer
Resume:
Curriculum vitae
PERSONAL INFORMATION Yahia Bizreh
Tanzeem Kafarsouseh, 214, Damscus (Syria)
adcm24@r.postjobfree.com
https://www.linkedin.com/in/yahia-bizreh-647213151 Skype adcm24@r.postjobfree.com
Sex Male Date of birth 29/07/1995 Nationality Syrian WORK EXPERIENCE
14/06/2018–Present Bank head teller
Bank Of Syria And Overseas, Damscus (Syria)
Handle Customer Transactions
Provide Financial Advice For Customer
High responsibility with Cash dealing
Daily Transactions Archiving
Money Exchange
09/02/2014–31/12/2017 Customer service representative Syriatel Mobile Telecom Inc., Damascus (Syria)
Call Centre Representative
Handle Customer Complaint
Provide Services for Callers via Phone
Marketing and Sales for Company Products
Upload and organise Data
Data Entry for Interface Application
EDUCATION AND TRAINING
03/09/2013–17/06/2017 Bachelor’s degree in Business Management International University for Science & Technology (IUST), Damascus (Syria) 12/2012–07/2013 High School
Al -Andales School, Damascus (Syria)
PERSONAL SKILLS
Mother tongue(s) Arabic
Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English B2 B2 B2 B2 C1
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Curriculum vitae Yahia Bizreh
Courses in American Language Center in Damascus
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Excellent communication skills
Multicultural environment skills
Sales and Marketing skills
Organisational / managerial skills Ability to Work under Pressure
Self-Motivated
Teamwork
Job-related skills Problem solving gained through my experience as a customer service representative
Ability to work independently with limited supervision and support Digital skills SELF-ASSESSMENT
Information
processing Communication
Content
creation Safety
Problem-
solving
Proficient user Proficient user Independent user Basic user Proficient user Digital skills - Self-assessment grid
Microsoft Office (Excel – Word – PowerPoint )
Visual Basic
Other skills July 2017: Marketing Skills Course - at Syriatel Mobile Telecom Inc.
June 2015: Selling Skills & Communication Via phone Course - at Syriatel Mobile Telecom Inc. ADDITIONAL INFORMATION
Volunteer Skills 2008 - Member of Syrian Scout
2007 - Volunteer of Syrian Red Crescent
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