Manager Digital Marketing

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LENYS B ROMAN

adclyt@r.postjobfree.com / M: 614-***-****

Plain City, OH 43064

SUMMARY

Diverse and skilled IT Professional with +20 years of experience and excellent problem-solving, organizational and decision-making abilities. Well- versed in defining, developing and operationalizing solutions and directing initiatives with on-shore and off-shore teams. Demonstrated history of working collaboratively with utmost customer focus to achieve common goals for greatest user experience. SKILLS

• Fluent in English & Spanish

• Sharp Pattern-Identifying Analytical Thinker

• Results, Detailed & Quality Focused

• Strategic, Critical & Creative Thinker

• Highly Practical & Effective Problem Solver

• Logical & Practical Solutions Designer

• Excellent Verbal & Written Communicator

• Strong Presenter

• Solid Thought Leadership

• Exceptional Organizational Skills

EXPERIENCE

Program Manager, VP / HUNTINGTON NATIONAL BANK - Columbus, Ohio 12/2017 - 04/2019 Planned and executed Remediation for FDIC Part 370 program.

• Identified gaps and opportunities requiring remediation in partnership with key segment participants.

• Collaborated with Communications team to address customer impacts which led to a detailed strategy outline.

• Defined reporting requirements for quantifiable analysis needed to develop baseline.

• Analyzed data, report findings and develop recommendations.

• Designed and created progress reports for weekly Program and monthly Executive Committee updates.

• Partnered, and negotiated with IT to define high level requirements and build executable work plans. Project & QA Manager, VP / HUNTINGTON NATIONAL BANK - Columbus, OH 01/2014 - 12/2017 Key member of the management team responsible for implementing the Automated Workflow and Image Capture integration using Case Manager and FileNet. Case Manager is a business workflow application used to automate business processes to reduce cost and gain efficiencies by using document images (FileNet) and eliminating the use of paper.

• Established shared services strategy; supported multiple business segments including Consumer (Retail and Business Banking), Commercial, Corporate and Enterprise in support of active user involvement.

• Outlined, implemented, and managed QA and Deployment processes with emphasis on frequent testing and delivery of the solutions.

• Oversaw the hiring and managed team that supported end-to-end business process workflows for Commercial Lending, Indirect Auto/RV Marine Finance, Consumer & Business Banking, and Treasury Management.

• Negotiated, planned and laid out work to meet production and schedule requirements. IT Risk - Service Delivery Manager, VP / J.P. MORGAN CHASE - Columbus, OH 01/2013 - 12/2013 Accountable for driving the execution of IT Risk Initiatives across aligned IT towers.

• Partnered with cross-functional teams' key contacts to prepare detailed and executive status reports.

• Responsible for business partner relationships and project management execution.

• Collaborated with business leaders to drive proactive risk management policies and remediation.

• Nominated and member of the IT Women Emerging Leaders program. Data Analytics QA Mgr/Data Warehouse Access Management Mgr / CHASE - Columbus, OH 09/2011 - 01/2013 Key member of the Data Management Center of Excellence team responsible for the implementation and support of the Integrated Consumer Data Warehouse. Responsible for building a Quality Team to support multiple lines of business including: Digital Marketing, Customer Data Initiatives, Consumer & Business Banking, Credit Card, Auto & Student Finance, Chase Wealth Management, and Mortgage Banking. Responsible for the strategy & operational implementation of the User Access Management model.

• Defined and operationalized data analytics testing framework.

• Structured, defined and operationalized User Access Mgmt & Governance function based on Security Model & Audit Compliance standards.

• In first 12 months, coordinated user testing to deliver 2 critical projects to integrate Consumer and Mortgage Banking data.

• Led on-shore & off-shore team that supported Testing, User Access Administration, and Reporting.

• Produced detailed reports and analysis for user on-boarding progress (Access Management Administration).

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Lenys B. Roman Page 2

Program & Process Manager / FIFTH THIRD PROCESSING SOLUTIONS - VANTIV - Cinci, Ohio 01/2011 - 09/2011 Represented Operations front (Contact Center 300+ FTEs) and back office (200+ FTEs) in highly visible/impacting business and IT programs.

• Defined operational and business support workflows for new products being deployed.

• Provided wholistic view of business impacts by mapping current and proposed product implementation support, outlining regulation gaps and risks, and presenting viable solutions.

• Managed high-visibility Pre-Paid Card product project yielding multi-million revenue dollars. Incident Management Process Owner / NATIONWIDE INSURANCE - Columbus, Ohio 09/2009 - 12/2010 Accountable for Incident management enterprise-wide governance and compliance (23k incidents/month).

• Identified KPIs and designed reports used to drive compliance, and provide awareness of the criticality and effects of non-compliance.

• Responsible for partnering with key stakeholders to define continuous improvement (CI) efforts, develop roadmap, build business cases and operationalize CIs.

Business Manager / NATIONWIDE INSURANCE – Dublin, Ohio 06/2007 - 09/2009 Responsible for supporting the IT Service Desk Senior Leadership Team with planning, strategy, roadmap development, and execution.

• Collaborated with finance rep to develop 3-year financial plan that included a year-over-year 5% sustainable reduction. Process & Compliance Manager / NATIONWIDE INSURANCE - Columbus, Ohio 08/2005 - 06/2007 Responsible for Nationwide Services Company (NSC) transformation – integration of +600 employees into NSC production assurance processes, tools, and metrics.

• Led team that defined procedures, coordinated continuous improvements and training efforts for NSC (+3,000 tech employees).

• Service Level Manager– key negotiator for Nationwide Data Center power down schedules; adopted company-wide.

• Assigned project tasks and ensured accurate time tracking as needed via Clarity PPM. Production Assurance Technical Engineer, Data Manager / BANK ONE – Columbus, Ohio 06/2004 – 08/2005 Responsible for internal client relationships to assess customer impacts and identify technical solutions for production incidents.

• Led root cause analysis discussions and prepared recommendations for areas of focus to reduce impacts long term. Operations Manager / BANK ONE – Columbus, Ohio 06/2002 – 06/2004 Responsible for development and implementation of the Image Archive monitoring and operations support model.

• Negotiated OLAs with all Transaction Services Regional Processing Centers and improved image availability times by +30%

• Identified data process improvements and leveraged technology to automate and streamline existing processes (workflow process continuous improvements).

Various Roles of Increasing Responsibility / NATIONWIDE INSURANCE – Columbus, Ohio 1988 – 2002 EDUCATION AND TRAINING

COLUMBIA SOUTHERN UNIVERSITY

B.A., Business Management, Dec 2020

FRANKLIN UNIVERSITY

Management Information Systems

UNIVERSIDAD de PUERTO RICO

Business Administration

CERTIFICATIONS

ITIL Foundations

Support Center Manager

CyberArk Certified Trustee

FUNCTIONAL EXPERIENCE AND KNOWLEDGE

• Service/Solution Delivery Management

• Access Management & Process Governance

• Cloud Computing

• CyberArk

• Data Analytics & Reporting

• End-to-End Assessments

• AWS

• Information Architecture

• People Management (On and Off Shore)

• Project & Program Management

• IT Risk & Controls

• IT & Business Process Continuous Improvement

• Workflow Process Design & Management

• Iterative Reviews & Enhancements Implementation

• Quality Assurance & Testing

• Executive Interaction

• Documentation Management

• Proficient in all MS Office Product

• Agile, SDLC, Waterfall

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