Cassandra Oliva

818-***-**** - adcizq@r.postjobfree.com

PROFESSIONAL EXPERIENCE OVERVIEW

The Walking Company

Operations Coordinator/Marketing Coordinator (January 2015-March 2020)

Operations Coordinator

Acting as an assistant to all CEO, President, VP, Directors and managers. Duties include but are not limited to maintain corporate office schedule, collect biweekly payroll, collect and compile all competitive compensation data and process invoices and expenses

Assist in planning district, regional and national and meetings for 180+ stores including booking travel, meal arrangements, car rental, social engagements, flights and special needs for the entire field

Manage and oversee store operations such as expense control, maintenance costs and inventory control

Provide training/functional support on every aspect of the store and personnel issues to the stores by maintaining constant awareness of all operational policy and procedure changes, communicate changes to the store employees through proper communication channels (company intranet- adding/removing files and upkeep to ensure that the stores are informed) including but not limited to FAQ’s and field memos, retail calendars, field surveys, comp certificates and company newsletters

Provide ideas and solutions for ways to improve store functions including working with Customer Service to find solutions for customer issues in addition to managing the rewards loyalty program

Create and maintain contests through memos, updates, winner calculations and prize distribution; Evaluate contest success comparing payouts against company success

Provide sales and productivity results and ensure budgets are on track for all operating expenses utilizing historical data, new initiatives, comp, non-comp and new store data

Assist in the hiring process as well as placing ads

Work with the Loss Prevention team and managers to review and maintain owned and operated procedures an best practices

Coordinate information with construction department on build outs for remodels and new stores and coordinate the various activities focused on opening new stores to comply to timelines and budgets. Managing and reporting issues related to projects, following up to find solutions to the errors or problems and acting as a liaison between teams to ensure projects runs smoothly keeping all members affected in the projects up to date through the process and tracking new store sales trends and evaluate opening procedures

Marketing Coordinator

Build and maintain relationships with all corporate employees, field personnel, event coordinators, marketing contacts as well as mall contacts

Develop and Coordinate all phases of innovative, branded and revenue generating event planning process (research, planning, coordination, and evaluation) with delivering quality and creativity for intimate gatherings and large crowds including fundraisers, product launches, tradeshows, conferences, grand openings, festivals, events, team building and music and film festivals

Event Management ability to manage and execute multiple events simultaneously including but not limited to timelines, production schedules, risk assessment, vendor/venue management, event team coordination, executing on and off site events, event set-up/day of hosting, managing logistics throughout the event, and event tear down.

Oversee, review, and process assigned accounting and financial matters based on assigned event budgets and contracts including processing PO’s and requesting quotes from vendors

Support District Teams within the event planning process to ensure the success of the event experience and entire planning process.

Collaborate with like-minded organizations, agencies and businesses on partnership and/or sponsorship opportunities to meet the needs of the company through programing and events

Collaborate with nationwide malls and magazines as well as the creative department to comply with lease required advertising terms and placements within magazines including but not limited to print run specifics, deadlines, contracts as well as processing payments

The Walking Company

Executive Administrative Assistant/Accessory Product Manager (June 2014-Promoted January 2015)

Assist CEO, COO, President, and 3 VP’s as well as department heads

Process purchase orders for stores nationwide for shoes and accessories

Maintain corporate calendars

Process expense reports and corporate supply orders

Manage incoming and outgoing deliveries

Answer corporate calls and direct calls to appropriate parties or take messages

Tiger Group

Executive Administrative Assistant -December 2012-July 2014

Perform general office duties, such as ordering supplies, file and retrieving corporate documents, reports and records as well as performing basic bookkeeping work.

Prepare ongoing expense claims for business development executives as well as scheduling and making travel arrangements

Conduct research, compile data and prepare papers for consideration and presentation by executives

Meet individuals, special interest groups and others on behalf of executives.

Greet visitors and determine whether they should be given access to specific individuals

Answer phone calls and direct calls to appropriate parties or take messages

First Financial Federal Credit Union

Member Service Representative/Teller-August 2007-July 2008

Wachovia Bank

Teller/Customer Service Representative-July 2001-August

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