Customer Service Representative

Objectives

To make a positive impact through dedication and integrity

To apply skills in research, problem-solving, and organization

To deliver outstanding job performance through innovation and communication

Education

Bachelor of Arts – International Studies May 2015

University of Wisconsin-Madison

Certificates: Middle Eastern, African, and Medieval Studies

Languages studied: French, Modern Standard Arabic, German

Experience

Customer Service Representative June 2017 - Present

Helwig Carbon Products, Inc - Milwaukee, WI

Duties: Serving as first point of contact for all clients and prioritizing issues based on urgency; maintaining timely communication with internal and external customers in a fast-paced environment; working with customers of varying experience levels to troubleshoot issues and educate on product use; identifying and quoting products based on a variety of information; practicing high level of attention to detail to provide accurate quotes and orders.

Client Services Admin May 2016 – June 2017

OneTouchPoint Midwest - Hartland, WI

Duties: Prioritizing and completing various customer service-related responsibilities, including placing orders, coordinating with production, and corresponding with clients; applying excellent organization and time-management skills in a fast-paced environment with quick turn-around times; using problem-solving skills and creativity to communicate across departments.

Student Advisor September 2015 – May 2016

Wisconsin International Academy - Wauwatosa, WI

Duties: Fostering academic and personal success for students from abroad attending local private high schools; tutoring English, supervising activities, and acting as guardian for students; managing small student groups by conducting interviews, monitoring grades, and writing monthly reports; employing cultural sensitivity to build strong relationships with students.

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