Training Sales
Resume:
Rutuja Botre
Microsoft Dynamics CRM Consultant (with 7 years of exp.)
Requirement Gathering & Analysis
Met with stakeholders and clients to assess business needs and problem areas to propose MSCRM solution capabilities to the client
Elicited requirements and performed Gap analysis through discovery workshops
Designed Proof of Concepts and undertook playback sessions to refine existing systems
Drafted detailed and customized documents to aid business decisions with functional specification documents, process flow document
Built a repository of functional and technical documentation for business users and stakeholders
Increased client awareness via presentations of newly implemented solutions
Development, Testing & Training
Worked on customization and configuration for Dynamics CRM 2011, CRM 2013, CRM 2015 and Dynamics 365
Worked on form level customizations as well as server side customizations
Worked on data migration
Worked on CRM’s integrated tools
Created test cases for UAT testing
Undertook training for admin users
Created training documentation and training videos for the CRM users
Performed deployment
adcguh@r.postjobfree.com
Education
B.E Information Technology, University of Pune, Pune
Certifications
Dynamics 365(MB2-716)
Certification in customization and configuration of Dynamics 365
BCS Foundations
Training and certification in Business Analysis
Microsoft Dynamics (MB2-866)
Certification in Microsoft Dynamics 2011 Customization & Configuration
Analyzing and - Visualizing Data With Microsoft Power BI(70-778)
Tools & Software
Dynamics 365, Dynamics CRM 2015, Dynamics CRM 2013,
Dynamics CRM 2011, TFS, TK
Dialogs, Document CorePack,
Professional Experience
Microsoft Flow, Microsoft Forms
Trillium / CRM Functional Consultant
Aug 2018 - May 2019, London
Project – Membership Renewal Reminder, Membership Application
Requirement gathering workshops for projects (Migration to Dynamics, Renewal Reminder E-mails )
Dynamics CRM Workflow creation using Custom Entity, Training, UAT Testing, Deployment
Functional Specification document creation, Entity and Fields documents, Data Mapping documents for new projects
Training, Awareness and Issue Resolution for existing CRM 2011 and 2013 applications
Methodologies
Agile, Waterfall
Domains
Membership and Charity, Government Services, HealthCare, Finance, Banking
General Dynamics Information Technology / CRM Business Analyst
Aug 2016 - June 2018, London
Projects – Local council Commercial Property Management and Mayor Event Management
Documentation: Functional Specification, Process Flow, Entity and Fields
Development using CRM 2015 customizations and Workflow with TK Dialogs
Requirement gathering, User Acceptance testing, Training
Additional Activities
Handled business development for overseas clients
Spanish Language Training Level 1
Fiserv India Pvt. Limited / Technical Analyst
Jan 2016 - May 2016, Pune, India
Projects – Lead management prototype
Technical Assistant for Microsoft CRM 2015
Feature Enhancement for CRM product for better market outreach.
Conducting presentations for newly implemented solutions.
Documentation of the tool features to aid marketing for the sales teams.
Tech Mahindra / Techno Functional Consultant
May 2015 - Dec 2015, Pune, India
Projects – Implementation of Sales cycle for surgical equipments using CRM 2015
Senior Techno-Functional Consultant for Microsoft Dynamics CRM
Direct interaction with clients to understand and document business requirements
Designing and customizations of MSCRM 2015 tool for Spine Frontier Project
Developed Business Rules, Business Process, Security Roles of MSCRM 2015
Worked on customizations with client-side scripting and plug-in development
Actively involved in Estimations, Deployment Planning and Execution
Synechron Technologies / Techno Functional Consultant
Oct 2011 - April 2015, Pune, India
Projects – Insurance application, Banking application
Worked as Microsoft Dynamics CRM Techno-Functional consultant.
Functional requirement documentation and Business requirement documentation
Designed and Customized MSCRM 2011 and 2013 tool for a bank.
Single handedly developed MSCRM 2013 application for business user
Worked on client-side form level customizations using JavaScript, server-side scripting using plug-ins
Created POCs for Business users
Performed Manual Testing, Unit Testing, Deployments
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