Business Analyst
Resume:
Executive Summary
Performance-driven, self-motivated IT & Business professional with total 21+ years of insightful, solid hands-on experience in delivering various cost-effective industrial IT solutions for ERP transformational projects, this includes:
15+ years of In-depth hands-on SAP experience in Sales & Distribution (SD)/ Materials Management (MM), Finance (FI), Production Planning (PP), and BASIS modules as a SAP Business analyst (10 years) and as a Certified (SD & MM) SAP Consultant (5 years).
6 years of BPCS and Infor System 21 application experience in Manufacturing, Distribution and Finance modules as a Systems Analyst/Analyst Programmer.
Strong Analytical skills with Requirements gathering, Gap analysis, Business process re-engineering, Blueprinting, Solution designing, Configuration, Post go Live Support User Training, Global roll-outs & Hyper-care support, Master data maintenance, User authorization, Testing of all stages and Managing change requests/controls.
SAP lead Functional consultant/SME with in-depth working knowledge in Project management with SDLC methodologies such as Agile, Waterfall and Scrum.
Specialized in MM areas of Configuration, Master data, Purchasing, Logistic execution, Inventory management, Warehouse management, Subcontracting, Third-party, Consignment, External Procurement- Stock transfers, Requisitions, Service entry, Info records, Release strategies and Vendor evaluation
Strong Hands on experience in SAP SD processes such as Pricing, ATP, OTC, PTO/MTO/TPO, Consignment, and Sub contract with Configuration, Master data, Sales, Shipping (pick/pack/dispatch), Billing and General sales functions.
Hands on experience in other modules such as PP: Sales Operation Planning, Long term Planning, Data Management, MRP/ MPS, and Capacity planning FI: AR/AP Master data, Credit Management, Asset management, GL, SD/MM Integration and Basis: ALE/RFC configuration, Authorization objects, User role management.
Strong knowledge of EDI & Smart Work-flow implementation with configuration of ALE, iDoc, data mapping/conversion.
Strong Data migration skills with LSMW, SCAT, ALE and ABAP/BDC migration tools.
Strong technical knowledge with SAP HANA, SAP Data dictionary, SAP BODS, ABAP Query, SQL, SAP scripts, Work-flow, de-bugging and ABAP coding.
Proficient in manual and automated testing SAP ECC, Portal and BW with good experience on Preparation of Test plan, Test Procedures, Test Scenarios, Test Scripts, Report Defects using Mercury Quick Test Professional (QTP) (HP Quality Centre).
Experience in 5 full-cycle SAP implementations.
Awarded “Customer Service Excellence” in 2012 by Panasonic.
Core Competencies
Outstanding Leadership with Team management skills and a strong team player
Effective Communication and excellent Interpersonal skills
Excellent Negotiation skills
Excellent Communication and Interpersonal skills
Excellent Time management and Multitasking
Excellent Documentation, Presentation and Facilitating skills
Strong Technical, analytical and problem solving skills
Project Management including – Scheduling (with WBS), Scoping, Cost management, Risk management, Quality management, Change management and Stakeholder management.
Other Technical expertise – ABAP programming, SQL with Oracle & DB2/400, SQL, AS400: CL, OCL, RPG ii, RPG 400, ILE RPG and embedded SQL.
Professional Experience
TGS Solutions Australia Pty Ltd from Jun-2015 – To date
TGS is a Singapore based Sourcing company which has a branches in Australia, Sri Lanka and Philippines. I am currently performing SAP enhancements and support work remotely for various customers in the Pacific region.
Key Responsibilities
SAP Business Analyst/Consultant (SD/MM)
oDesign and deliver enhancement projects preparing functional specifications, test scripts, test plans and user training documents.
oProvide on-site and off-site post implementation support and hyper-care support for smooth project transitions.
oIssue analysing, fixing, testing and coordinating with ABAP team to provide solutions.
oInventory management; Inventory balancing and troubleshooting discrepancies, discrepancy check, Stock taking & reconciling, Material conversions.
oBusiness process mapping, process fine-tuning
oEDI support with iDoc monitoring, error handling, testing and process designing.
oData analysing, Data archival and report generating (using various tools and SAP queries).
oData migration, create mass upload tools, data extraction and upload data.
Panasonic Asia Pacific Pte Ltd. Singapore from Jun-2001 – Nov-2014
Based in Singapore, Panasonic Asia Pacific provides the whole range of the brand’s products and solutions across South East Asia and Pacific (APAC) region. The region has 46 manufacturing sites, which hold as a key hub for Panasonic’s global production activities supporting the consumer, solutions, and components & devices (Industry) business. The Industry sector’s administrative body provides IT solutions & Planning services for more than 2000 SAP users in APAC regional Sales companies.
I have served 9 Panasonic industry sales Companies in 8 Countries with SAP SD, MM, PP, FI, Basis and EDI solutions, reporting to the SAP team manager as a SAP Lead/ Consultant/ Business Analyst. Team consists more than 30 members of SAP Functional consultants, ABAP programmers and Business analysts.
Key Responsibilities
Senior Business Analyst/Support Consultant
oManaged Change requests, by requirement gathering, solution designing, functional specifications, testing, coordinating users (stake holders) technical/functional teams for on-time delivery, training.
oImproved the system performance by evaluating and fine tuning customized processes together with the Basis/technical teams for better business efficiency.
oImplemented EDI integrations between Sales office and external Customers /vendors by requirement gathering, configuring iDocs, mapping/converting data and coordinating unit, integration, volume and user acceptance testing.
oPerformed Annual Business re-organization: This entails Negotiation between stakeholders (Sales office/Factories/Customers) for Preparation and execution of migration strategy which includes Creating migration tools using LSMW and ABAP programs, data cleansing, archiving, mapping, extracting, preparing upload data, uploading and pre & post migration validation.
oOrganize team meetings to discuss/motivate/support team members to improve the Service Level Agreements of problem solving by organizing training sessions, team building sessions and brain storming/ collective wisdom sessions.
oProvide on-site and off-site post implementation support and hyper-care support for smooth project transitions and prepare KPI/SLA reports for the management.
oManaged and fulfilled the IT requirement of SOX Audit for Panasonic industry sales companies.
Project Implementation Team lead/Consultant
Participated in 5 full-cycle SAP implementations and many other enhancement projects. All tasks been performed on-site reporting to Project Manager directly.
oPerform Requirement gathering referring to existing business process documents, conducting user interviews, workshops, and review sessions.
oDocument and performed Fit & Gap analysis matching existing system functionalities in rollout projects.
oPerform Business Process Reengineering to streamline and match with SAP best practices.
oPrepare the SD/MM area of the Blueprint design.
oPerform functional tasks by Preparing functional specifications, coordinating development and testing.
oPerform configuration in SD/MM organization, EDI partner profiles, customized functionalities and user authorizations.
SME/Project Lead
oEvaluated and approved technical and functional solutions, ensuring designed for performance, reliability, scalability, maintainability, supportsbility, business continuity and business agility while leveraging industry’s best practices.
oCarried out detailed Quality inspections (QA) to ensure seamless delivery for projects as per the delivery matrix by maintaining high coding standards and practices compliance with SOX.
oMentoring and grooming new recruits and project teams aligning in the organizational requirements under Centre of Excellence plan.
oManaged enhancement projects by scoping, scheduling, costing and delivering the project on time using SDLC methodologies.
Projects completed
Task
SAP Enhancements and support work
Brief
As a part of the support contract with TGS Solutions, I was assigned as a Business analyst/Support consultant to provide on-line support and assist business users with their day-to-day operations.
Role
Business Analyst/Functional Consultant – SD/MM
Team Size
5 ~ 10
Accountabilities
Manage enhancements by Requirement gathering/ analysis/ design/ configuration, coordinate functional/ technical teams and business units for testing and Issue fixing/ tracking/ testing. User training by preparing training materials/user training workshops. Data migration with data analysis / cleansing / migration. Assist users with authorizations, master maintenance, reports, background jobs, day-to-day operations and Management support.
Project Title
SAP Archival Project
Brief
Archive SAP data
Client
One of TGS major clients
Role
SAP Consultant SD/MM
Team Size
3
Accountabilities
Data Analysis, Create data cleansing tools, Data Cleansing, Generate Reports using MS Excel and SAP queries, Perform enhancements for customizations, Data Archival, Post archive validations and Manage approval process
Project Title
SAP Cloud Migration
Brief
Migration of SAP system and its sub systems from IBM data center to Fujitsu Cloud environment.
Client
All Panasonic industry sales companies
Role
Project Lead - Reported to Project Manager
Team Size
12
Accountabilities
Leading the team by managing resource/tasks with WBS, coordinating with IBM, Fujitsu Team, Internal IT support team and Business units for smooth transition. Analyzing Risks & Planning Mitigation, Initiating prototype for performance test, planning and execution of System Integration test and UAT, and initialize/monitor hyper-care support until stabilized.
Project Title
New Business Model implementation - Domain Chukai
Brief
To streamline the existing Export business functionalities for selected overseas customers, Panasonic Singapore and China Sales companies implemented a new Business model. System enhancements includes new data structure mapped to existing iDocs, New EDI messages, Sales Document types, Item Categories, Pricing Procedures, Output types, and Copy controls.
Employer
Panasonic Industry Device Sales Singapore, Panasonic Industry Device Sales China
Role
Business Analyst/Project Lead - Reported to Project Manager
Team Size
5
Accountabilities
Requirement gathering, making functional specifications for system changes and iDoc Structure changes, Performing SD Configuration, Coordinating Developments, and end-to-end Integration test with overseas customers, business units and factories, timely delivery of the project, scheduling and managing tasks assigned with the team and the project manager.
Project Title
New Business Model implementation - IP Cube
Brief
Implemented a New Business model to perform streamline business for selected Semiconductor products produced in Singapore, Malaysia, Indonesia and China factories. System enhancements includes New EDI messages, iDoc structures, Sales Document types, Item Categories, Pricing Procedures, Output types, and Copy controls and link with an External Production planning system.
Client
Panasonic Industry Device Semiconductor Company Singapore
Role
Project Lead - Reported to Project Manager
Team Size
5
Accountabilities
Requirement gathering, designing and making functional specifications for program changes, new iDoc structures and data mapping specifications, Performing SD/MM Configuration, Coordinating Developments, and end-to-end Integration test with overseas customers, business units and factories, timely delivery of the project, scheduling and managing tasks assigned with the team and the project manager.
Project Title
PICT Rollout Project
Brief
Rollout Panasonic Asia template to Thailand Device sales company. It functions mainly Domestic business and the implementation includes Bill-to-Order (BTO), third-party order processing and Bill-to-Schedule (BTS) with Forecasting. It has also been linked with Customers, factories and 3rd party logistic companies to perform Logistic execution via EDI.
Client
Panasonic Industry Device Sales Thailand
Role
Team Lead/Functional Consultant – SD – Reported to Project Manager
Team Size
20
Accountabilities
Requirement gathering, Business process studying, re-engineering and provide solutions for SD modules, Coordinating with development team and 3rd party logistic team to establish EDI automation of Logistic transactions, Conduct training, knowledge share sessions for data migration team to migrate legacy data to R3 and lead the team for successful migration.
Project Title
PIDSKR Rollout Project
Brief
Rollout Panasonic Asia template to Korea Device sales company. It functions mainly Domestic business and the implementation includes Bill-to-Order (BTO) and Bill-to-Schedule (BTS) with Forecasting. It has also been linked with Customers, factories and 3rd party logistic companies to perform Logistic execution via EDI.
Client
Panasonic Industry Device Sales Korea, South Korea (PIDSKR)
Role
Business Analyst/Team Lead – SD/MM – Reported to Project Lead
Team Size
12
Accountabilities
Requirement gathering, Business process studying, re-engineering and provide solutions for SD/MM module, Coordinating with development team and Functional consultants for on-time delivery, Conduct User training and review sessions, Data Migration: Lead the data migration team with preparation of migration strategy, data migration objects using LSMW, SCAT, ABAP programs, perform Master/Transactional data upload, Data preparation/verification.
Project Title
PIDSCN Rollout Project
Brief
Rollout Panasonic Asia template to China Device sales company. It functions Domestic and Export businesses and the implementation includes Domestic Bill-to-Order (BTO), Export BTO with four different routes, third-party order processing, and Bill-to-Schedule (BTS) with Forecasting. It has also been linked with Customers, factories and 3rd party logistic companies to perform Logistic execution via EDI.
Client
Panasonic Industry Device Sales China (PIDSCN)
Role
Functional Consultant – SD/MM – Reported to Team Lead
Team Size
25
Accountabilities
Design and deliver customized functionalities in Export business model within the timeframe, Data Migration by preparing data migration objects using LSMW, SCAT, ABAP programs, perform the execution by preparing and uploading data and verification.
Project Title
eWork implementation Project
Brief
Electronic documents become one of the most demanding requirements and this project has been launched to implement Approval processes of; Quotation, PO to factory, price list, user authorizations, new Material number, Credit note generated in SAP via Lotus Notes in-house application called e-Works. This was designed to operate via hand phones and the approval request/confirmation been processed in SAP using remote functions.
Client
Panasonic Industry Device Sales Singapore & Malaysia
Role
Business Analyst reporting to IT Manager
Team Size
5
Accountabilities
Requirement gathering, System Designing, Preparing functional specifications, guide the technical team for the error free development, coordinate with Lotus Notes development team, SAP functional team and business units for successful implementation.
Task
SAP Business Analyst/ Support consultant
Brief
As a part of the support contract with South East Asia Panasonic Sales companies, I was assigned as a Business analyst/Support consultant to provide support and assist business users with their day-to-day operations.
Client
All South East Asia Panasonic Industry Device Sales Companies
Role
Business Analyst/Functional Consultant – SD/MM – Reported to SAP Manager
Team Size
10
Accountabilities
Requirement gathering/analysis, coordinate with SAP functional team and business units for successful implementation, prepare training materials/user training, data analysis/master data maintenance/data migration, system monitoring/performance evaluation, Issue tracking/communication and prepare KPI and various other reports.
Project Title
Full Cycle Implementation - iFusion (SAP 4.6C)
Brief
Panasonic Asia Pacific Pte Ltd., launched SAP implementation project in Asia Pacific region with 3 Sales companies including Panasonic Industry Device Sales Singapore, Panasonic Industry Device Semiconductor Company Singapore and Panasonic Industry Device Sales Malaysia.
This entailed end-to-end SAP implementation, data migration from BPCS application and link the EDI interface to the new SAP System with webMethods application as a middleware.
Client
Panasonic Industry Device Sales Singapore, Panasonic Industry Device Sales Malaysia
Role
SAP Support– SD/MM – Reported to Team Lead
Accountabilities
Requirement gathering and documentation, Gap Analysis, Customization & Enhancement Request (Processes and Reports), Data preparation, execution, validation and Master data setup, Preparation of Training materials and conduct user training, on-sight system stabilization hyper-care support.
Enlistment of other Projects handled
BPCS - Business Application Support for Panasonic Industrial sales (Feb'00– Jun'01).
System Migration of IBM S36 In-house Application for KC Dat Singapore Pte Ltd. (Oct'98 – Feb'00).
Infor System 21 (formally known as JBA System 21) for Infor Technology (Sep'97 – Oct'98).
Infor System 21 (formally known as JBA System 21) for IOM Lanka Pvt. Ltd. (Mar'96 – Sept'97).
Educational and professional trainings
Diploma in Computer Systems Analysis and Design (DCSD) from National Institute of Business Management(NIBM), Colombo, Sri Lanka (1994 – 1995)
NIBM is leading business school in Colombo, Sri Lanka. It is a collaboration with the United Nations Development Program, with the International Labour Organization functioning as the executing agency.
SAP (4.6C) Application Training (SD/MM) from Deloitte Consulting, Singapore in 2001.
SAP Certification for SD (Order fulfilment) and MM (Materials Management) from Genovate Solutions Pte Ltd Singapore in 2003.
ABAP Programming workshop conducted by Deloitte Consulting, Singapore in 2004.
BABOK training for Business System Analysis conducted by Panasonic Asia Pte Ltd in 2008
Project Management for Information Systems from ISS/National University of Singapore 2011.
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