Teri L. Snyder, MBA

**** **** ***** ***, ********, Ohio 43026 (Cell 614-***-****

http://www.linkedin.com/in/gosnyder

adc5d9@r.postjobfree.com

A collaborative, multi-disciplined technical resource with a broad background in information technology, purchasing, quality management, business development, and project management. Business experience from consumer goods to software development. Proven record of continuous improvement in the areas of cost reduction, customer service, and workflow design. PROFESSIONAL EXPERIENCE

Owner and Lead Project Analyst 5/01/2020 to present Mosaic, Hilliard, Ohio

Sr. Manager Global Quality and Regulatory Customer Relations & Product Stewardship 8/08/2016 to 4/30/2020 Ashland LLC, Dublin, Ohio

• Implemented a remote technical team (24) and workflow that manages a global customer facing technical queries and product stewardship needs for all Ashland markets. Global lead on workflow and technical process improvement activities related to Customer facing technical needs and policies. Established KPI for workflow and improved turn time year over year by 10% with a 20% increase in volume each year 2016 (18000) to 2019 (27000). Project lead for integration of technical requests to Salesforce.com, including training of technical experts and establishing KPI dashboard.

• Technical lead for Global Complaint management process, analyst for Global reports, and governance of internal function. Managed KPI for improvements to customer quality returns.

• Support for Dodd-Frank, Global Chemical Inventory (TSCA), FDA, ISO 9001:2015, ISO 13485, and chemical notification/registration details.

Quality Manager/Corporate Continuous Improvement Lead and Global Auditor 3/16/2015 to 8/05/2016 Savare Specialty Adhesives, Delaware, Ohio (Parent company Milan, Italy)

• Site Quality Manager for an ISO 9001:2008 certified. Serve as subject matter expert for quality improvement and audits for the organization. Lead resource for ERP quality and software validation of internally developed ERP. Program Manager for US development and deployment of Quality and Training System. Managed QC Laboratory and Corporate Internal Audits.

Quality Management Lead (Quality Assurance Officer) 3/17/2014 to 313/2015 Battelle, Columbus, Ohio

• Manages the quality process for the Hazardous Materials Research Center (HMRC) in West Jefferson, Ohio.

• Facilitates continuous improvement opportunities, Coordinates ISO-9001 activity

• Facility is highly regulated with governance by DoD, FAR, Dept. of Homeland Security and Army Bailments for management of Chemical Agents.

Customer Relations, Inside Sales and Purchasing Manager 5/03/2010 to 3//14/2014 SCI Engineered Materials Inc., Columbus, Ohio

• Manages the Customer Service for an ISO 9001:2008 certified process for SCI. Includes the development of quotes, technical sales, vendor management, ERP/CRM management, Established and International Vendor Management Program

• Serves as Technical Sales leader to top five $1-3M accounts. Inside Sales resource. Manages $5 M Ruthenium buys.

• Support for Dodd-Frank, Global Chemical Inventory (TSCA), and chemical notification/registration details. Product Development Manager (Planning and Development) Software Product Design 11/05/2004- 1/11/2010 Chemical Abstracts Services (CAS), Columbus, Ohio

• Develops new product concepts and validates their value through market surveys and dialogue with prospective customers.

• Serves as a Business Analyst/Project Lead to manage projects across divisions and develops product business requirements, business plans, specifications, use cases and test plans.

• Manages and improves CAS Product Development Process (Stage-Gate Model) and RUP. Senior Quality Engineer: CAS Editorial Manufacturing Operations (Database Quality Engineering)

• Developed and implemented specifications and processes associated with the quality management of internal product and an international vendor-produced product. Quality of product improved by three percent and timeliness improved by two weeks. Role included supervision and team leadership to auditing staff. Functional management of quality analyst.

• Developed and implemented specifications and processes associated with the production and quality assurance of an information services product with an international vendor. Global sourcing reduced production cost 10 percent per unit. Total savings to operations was nearly $500K per year. Project Manager (Portfolio Management/Supply Chain) SAP/ERP and Product Launch 2/12/1990- 11/02/2004 Scotts Miracle-Gro, Marysville, Ohio

• Lead for a multi-disciplinary team of marketing, financial, IT, and R&D responsible for defining process attributes for a Product Life Cycle Management system for a regulated consumer good. This process resulted in more efficient product development with reduced time of commercialization and faster time to market. (25% time reduction noted)

• Analyzed cost and schedule variances for high value professional products to identify problem areas and weaknesses in manufacturing and inventory management processes. Cost reduction to area was over $500K.

• Served as Program Manager for the Professional Business team by working across several divisions and within international markets. Efforts included improving product components, reducing cost structure, identifying contract manufacturing, aligning operational resources, developing quality specifications assuring regulatory compliance tracking production timeframes, and communication with international stakeholders. Average savings per product line ranged from $1K to $50K per yearly production campaign.

Senior Scientist (Process Training and New Products) Marysville Manufacturing SAP Lead

• Managed a dynamic project plan for a $48M production facility start-up including work breakdown structures for commissioning and product formulation trials. Communicated weekly status updates to Supply Chain management and contract resources.

• Established technical specifications and operational infrastructure for a new professional business partner. Assisted in the site qualification and pricing negotiations for an exclusive manufacturing supplier with facilities across the U.S. Train staff in processes, standards and procedures. Travel to vendor sites as needed.

• Assisted in management/labor relations to establish an Associate Goal Sharing Program (pay-for- performance programs) for a 300 plus non-union manufacturing site that led to increased productivity over two percent, decrease waste three percent, and increased associate participation and communication Quality Engineer (Corporate Quality Assurance) Marysville Manufacturing LIMS Lead

• Implemented Quality Assurance program for the management of performance of raw materials from over 50 suppliers. Program entailed the development of Quality Specifications, cross-departmental approvals, vendor approval, and a knowledge management system. % cost reduction in processing costs and raw material consumption. Total savings was

$500,000.

• Analyzed and managed cost control data for high cost-regulated formulations and raw materials to assure minimal product variances. Role included Technical Support to Purchasing. Research Chemist (Advanced Technology)

• Extensive work in formulations and new product development for Granular and Controlled Release Fertilizers, from bench scale (2 pound) to 1000pound pilot scale operations. Development of an Encapsulated Technology and respective products for technology Involvement from bench scale to 20 ton per hour continuous production scale.

• Developed Statistical Controls (SPC) and process tools for production and methods. Extensive work in the correlation and evaluation of Analytical Methods used in a production or research setting for fertilizer materials. EDUCATION

Masters of Business Administration: Focus area: Leadership and Operations, Franklin University, Columbus, Ohio. GPA 4.0 Bachelor of Science: Chemistry, History, and Education, Muskingum College, New Concord, Ohio GPA 3.4 Completed graduate level courses including, Statistics, Organizational Behavior, and Consumer Marketing Six Sigma Green Belt, CQE, and Six Sigma Black Belt training, Project Management Training, and Change Management Training COMPUTER/SYSTEMS PROFICIENCY

Microsoft Applications (Word, Excel, Power Point, Project, Access, Visio, and SharePoint)- SAP, E2, Pilgrim, Product Suite, SFDC, and Workday. Proficiency in various statistical software programs, including Minitab and SAS. Keywords: Agile, Auditor, Business Analyst, CRM, Data Management, 21 CRF, Change Management, DEA, DOE, DFAR, FDA/GLP/CGMP, ISO 9001, 14001, 13485, KPI Development/Dashboards, LEAN Six Sigma, Project Management, Purchasing, Quality Management Systems, Regulatory Compliance, Software QA, SCRUM Training, Vendor Management, Waterfall, Workflow analysis, design, and deployment.

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