Customer Service

RESUME

NERO, VICTORIA R.

***** **** ***. ****** *******, AB, T8V 6M2

Mobile : 780-***-****

Email : adbo23@r.postjobfree.com

Employment History

-Company- -Position- -Date-

1.Walmart Canada Customer Service Specialist Aug 23 2018 – Apr 2019

Duties: Provides information regarding products offered by the store. Assist customers and resolves any queries, while ensuring the highest standards of customer service.

2.Wal-Mart Canada Overnight Fulfillment Associate Oct. 23,2016-present

Duties: keeps a store stocked with fresh inventory, creating an eye-catching product displays

3.Wal-Mart Canada Maintenance May 27, 2015-Oct. 22, 2016 Duties: Maintains cleanliness not only to the assigned area of responsibility, but the entire store vicinity

4.Klean Rite Carpet & Upholstery LTD Housekeeper Oct. 6, 2014-May 26, 2015 Duties : Housekeeping/Janitorial job – cleans offices, residential houses; pickup and wash linens and other customers’ stuffs and deliver it back

5.Univ. of Perpetual Help System-DALTA Faculty Member 2001-2014

Duties: Teaching different English and Research subjects for different collegiate levels

6.6. Univ. of Perpetual Help System Laguna Faculty Member 1993-2010 Duties: Teaching different English subjects for different collegiate levels

7.7. Univ. of Perpetual Help System-DALTA Testing Supervisor 2011-2014 Duties: In-charge of the following tasks like: preparing test/exam schedule for the university, Checking the Test Questionnaire for each faculty member, Printing of Test Papers and Checking/Rating

8.8. Univ. Of Perpetual Help System-DALTA Language Supervisor 2010-2011 Duties: In-charge in classroom observations of each faculty member, prepares faculty loading and class schedule, conducts regular faculty meeting,

checks faculty records, attend seminars/workshops to sister company, attends meeting in behalf of College Dean

9.9. Univ. of Perpetual Help System Laguna Department Secretary 1994-1998

Duties: includes office coordination, scheduling meetings, preparing and maintaining office

records, reports, and correspondence pertaining to the professionals/ management staff’s area of responsibility, enrolling students, attending queries of students/parents/visitors, answering telephone

10.10. Univ. of Perpetual Help System Laguna Library Clerk 1993-1994 Duties: Release books to borrowers, assists in library holdings’ procurement and other related duties and responsibilities to be done

Educational Background

Post Graduate/ Doctor of Education

Major : Administration and Supervision – undergraduate

Institute/University : UPHSL, Philippines

Graduate Studies / Master of Arts in Education

Major : Administration & Supervision

Institute/University :UPHSL, Philippines

Graduated :1996

Graduate Studies/ Master of Arts in Education

Major : English as Second Language – undergraduate

Institute/University : UPHSL, Philippines

Undergraduate Degree/Bachelor of Secondary Education

Major : English

Institute/University : UPHSL, Philippines

Graduated : 1993

Vocational Course/Junior Secretarial Course

Institute : Gingoog City Capitol College, Philippines

Undergraduate :1984

Position Handled (Non-Academic)

President Faculty Club - UPHSD 2011-2014

Secretary Faculty Club - UPHSD 2009-2011

Red Cross Philippines Member - Philippines 2007-2014

Philippine Air Force Reservist Technical Sergeant - Philippines 2007-present

Strengths

-Charismatic leader

-Highly motivated

-Workaholic

-Team player

-Good Communicator

Seminars/Trainings Attended (Non-Academic)

Customer Service Relation

Basic Life Support

Red Cross Philippines

Philippine Air Force Military Orientation

References

Name : Ms. Rachelle Glen

Position : Asst. Manager

Company : Walmart Grande Prairie

Phone : 780-***-****

Name : Mr. Scott Kloberdanz

Position : Owner/Immediate Supervisor

Company : Klean Rite Carpet & Upholstery LTD

Phone : 780-***-****

Name : Ms. Denalyn Joseph

Position : Fulfillment Associate

Company : Walmart Grande Prairie

Phone :780-***-****

Contact this candidate