Paul Costello

*** ****** ****, *************, ** 19525

484-***-**** adbmlf@r.postjobfree.com

CERTIFICATIONS

Scrum Master Certified (SMC) Professional

International Scrum Institute™ Credential ID 37695989

Project Management Essentials Certified Professional

Management and Strategy Institute™ Credential ID 279***********

EXPERIENCE

4/19 – present: Computer Aid Inc (on-site consultant at PPL Electric Company)

Position Held: Project Manager

Government Clearance: NERC/CIP Clearance

* Project manager for a multi-team effort to capture non-personal, high-privilege accounts from servers, databases, and applications and oversee their move into CyberArk.

* Perform analysis of non-person accounts and determine their suitability within various CyberArk platforms and safes.

* Responsible for overseeing the process of moving accounts from their current-state into a state where they are managed automatically by CyberArk.

* Worked in an Agile environment as part of a company-wide Privileged Access Management endeavor.

7/18 – 4/19: Strategic Software (onsite consultant for CSL Behring)

Position Held: Business Analyst / QA Analyst

* Business and Quality Analyst working on a CA PPM implementation project in an Agile setting.

* Elicitation and documentation of business requirements for new CA PPM implementation.

* Responsible for writing both business and technical requirements in relation to a new project management application.

* SharePoint site owner and designer for multiple intraproject teams.

* Lead testing analyst, responsible for creating test cases and UAT test scripts, and leading testing efforts in an Agile environment within HP ALM.

* Performance of UAT tasks with testers - walking them through testing steps, taking notes about enhancements they require, and where they need additional training.

5/18 – 12/18: Freelance Technical Writer (Synkriom)

9/17 – 12/17: Olenick & Associates (remote consultant for Deloitte / Exelon)

Position Held: NERC/CIP Business Analyst and Technical Writer

Government Clearance: NERC/CIP Clearance

* Gathered and documented application requirements in preparation for a new hardware implementation across three business units.

* Organized and led stakeholder meetings.

* Managed and communicated application requirements.

* Documented processes and procedures to ensure adherence to current and future compliance standards.

* Served as vendor’s (Doble) point-of-contact for technical requirements and specifications.

4/17 – 9/17: Eigen-X (on-site consultant at Janssen Pharmaceutica)

Position Held: Business Analyst

* Elicited, documented, and managed the business requirements around the upgrade of Planisware’s OPX2 application within a Scrum environment (using Microsoft Team Foundation Server).

* Served as point-of-contact, managing expectations and deliverables between multiple business and IT divisions as regards customization of fields and screens.

* Researched technical issues and change requests, channeling communications between problem ticket owners and the vendor development team.

* Documented all requests for modifications and customizations, and tested new functionality when introduced.

* Acted as liaison and conduit between the business and the technical teams, ensuring the steady flow of accurate information around both current and future application features and functionality.

4/15 – 1/17: Computer Aid Inc (on-site consultant at PPL Electric Company)

Position Held: Business Analyst (IT and Infrastructure) and Technical Writer

Government Clearance: NERC/CIP Clearance

* As a Business Analyst working within both the IT and Infrastructure departments, my scope of responsibilities spanned both applications and infrastructure (hardware) as noted:

IT

* Solicited, defined, wrote, and managed the business requirements for the purchase and configuration of Siemens’ Crossbow application, for use within electricity substations.

* Created process flows and procedures for implementation and use of the application.

* Facilitated requirements-gathering sessions with both electrical engineering and IT personnel for Crossbow, while documenting needs and disseminating those documents to all relevant departments for review and approval.

* Aided the project team in the development of design specifications for both reports and application configuration.

* Worked with the Compliance department to address and ameliorate concerns related to NERC/CIP compliance strategies and implementation associated with application documentation.

* Documented pre- and post-deployment objectives, roles, responsibilities, and tasks across multiple functional teams.

* Supported traceability from requirements through QA, assisting in the definition of a test plan, implementing testing strategies, and participated in the creation of test cases.

* Assisted the QA team in their manual testing efforts.

Infrastructure

* Participated in the relocation of the main disaster recovery center from one city to another, documenting all processes and procedures around disaster recovery and network continuity.

* Created audience-appropriate documentation including, but not limited to: Support processes and process flows, procedure models, instructions, and all related user documentation.

* Liaised with audit compliance to ensure all documentation was correct and proper.

* Collaborated with all IT teams on the creation and implementation of an Operational Support Model for new, NERC-compliant network devices and equipment deployed to electricity substations which previously had none.

* Responsible for documenting all new support processes regarding this new equipment, and created KnowledgeBase articles for the IT Help Center to follow in case they were contacted with questions, concerns, or new issues.

8/14 – 3/15: LiquidHub (on-site consultant at SEI Investments)

Position Held: Business Analyst / QA Analyst

* Researched and wrote user stories and tasks within an SEI Wealth Platform Scaled Agile scrum team.

* Created and executed manual testing scenarios for new features, captures in Rally.

* Tracked progress of change, project, and release tasks, and provided QA updates during scrum meetings.

* Performed functional, integration, and regression testing within the scrum team.

* Aided in specifying and documenting the acceptance criteria for both user stories and tasks.

* Presented the team’s accomplishments to stakeholders via bi-monthly Agile scrum demos.

* Elicited, documented, and shared business requirements with the scrum team via stand-up meetings and Confluence.

* Tracked and documented all defects discovered through manual testing within Rally.

* Communicated and collaborated with internal clients to analyze information needs on an ongoing basis.

2/14 – 8/14: InfoObjects (on-site consultant at Quest Diagnostics)

Position Held: Senior Business Systems Analyst

* Traveled around the country to speak directly with Customer Service Representatives and their supervisors and management, in order to elicit and document requirements for a large-scale application intended to be used in their daily work.

* Gathered and documented business-level requirements from various departments in support of multiple projects.

* Created all documentation artifacts associated with the aforementioned projects.

* Participated in the testing process for new functionality alongside software QA resources.

* Assisted the vendor (Pega) with data modeling, to accurately match their application with the Quest requirements.

Paul Costello

481 Hidden Lane, Gilbertsville, PA 19525

484-***-**** adbmlf@r.postjobfree.com

8/13 – 2/14: LiquidHub (on-site consultant at SEI Investments)

Position Held: Business Analyst / QA Lead

* Elicited business requirements for a new client-facing enterprise-level application (with a Microsoft SQL backend) using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, task and workflow analysis.

* Served as the conduit between the client community and the development team through which requirements flowed.

* Communicated and collaborated with internal clients to analyze data and information needs on an ongoing basis.

* Created and distributed all project documentation, including: Business requirements, Functional requirements, Use Cases, Screen and Interface designs, UAT test cases.

* Demonstrated excellent verbal and written communication skills, and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.

* Liaised with offshore QA team via teleconference and email twice weekly, reviewing test cases and testing results.

* Performed interface testing to confirm adherence to client requirements.

* Tracked all reported QA issues and defects in JIRA.

4/13 – 8/13: Turnberry Solutions (on-site consultant at PJM Interconnection)

Position Held: Business Analyst / QA Analyst

* Documented the requirements, design components, processes, and supporting details for multiple projects.

* Used business processes and functional designs to create test scenarios (high-level descriptions of functional and technical areas to test), test conditions, and high-level expected results.

* Created detailed instructions for how to test a specified function and the expected results of each step (test planning).

* Prepared data used when executing all test procedures, including regression testing.

* Created regression test scripts to test the existing functionality, to ensure new changes had no impact.

* Liaised with stakeholders to define test parameters and ensured completion of all pertinent testing prior to go-live.

* Compiled and reported metrics of test execution activities (actual results vs expected results) and logged defects.

* Worked with the application team to resolve any issues that arose out of the testing process.

* Assisted in following up on logged defects and supported re-test activities.

* Completed a successful implementation and roll-out of IQ Navigator and SAP Service Management:

- End-to-end integration testing with SAP, Windows, Secured FTP, and IQN

- Coordination of go-live activities, including training support for both users and managers

- Performed go-live support

6/11 – 4/13: Quest Diagnostics in Norristown, PA

Position Held: Senior Business Systems Analyst / Project Manager / Technical Writer

* As a project manager: Responsible for the facilitation of all aspects of IT application projects, including Security, Training, Documentation, and Support, with sole responsibility for multiple projects at all times.

* Created an IT Style Guide to be used throughout corporate IT when creating or modifying documentation.

* Authored an entire document set for an upgrade of the Concur Hosted Online Expense application, including four user guides and a training program created in Adobe Captivate.

* Conducted training classes, via WebEx and teleconference, for 600+ users for a PeopleSoft Human Capital Management-Manager Self Service (PS HCM-MSS) application upgrade.

* Edited and maintained all user-level documentation as regards the PeopleSoft HCM-MSS application.

* Point-of-contact for all departmental documentation, including creating and editing technical documents, user-level documents, training documents, SOPs, and SLAs.

* Created and distributed a yearly departmental survey distributed to internal clients.

* Developed two intranet sites for use by both inter- and intradepartmental personnel to process terminations and submit corporate communication requests.

* Collaborated with both IT and business management to establish a strategy and architecture for the use of SalesForce as the new corporate CRM system.

* Prioritized and managed SFDC initiatives in accordance with the requirements of business needs.

* Worked with the Business Sponsor to define the scope of SFDC projects and timelines associated with completion and rollout of SFDC.

* Orchestrated and facilitated meetings and collaborative discussions for requirements gathering, modifications, and functionality needs while documenting them.

* Assisted the project manager with implementation and processes related to quality assurance (QA) and user-assisted testing (UAT) tasks.

Paul Costello

481 Hidden Lane, Gilbertsville, PA 19525

484-***-**** adbmlf@r.postjobfree.com

9/10 - 2/11: Contemporary Staffing Solutions (on-site consultant at Synthes) in Paoli, PA

Position Held: Software QA Analyst/Business Analyst (2 projects)

* Created validation protocol documentation for two projects: One based in SharePoint 2007, and the other an off-the-shelf ticketing system.

* Authored test scripts for both of the aforementioned projects.

* Assisted management with the visual re-design of a SharePoint 2007 site.

11/09 - 5/10: Contemporary Staffing Solutions (on-site consultant at Project Mgmt Institute) in Newtown Square, PA

Position Held: Business Analyst (three separate project engagements)

* Gathered and documented business-level requirements from various departments in support of a project designed to implement SharePoint 2007 for use as an enterprise-wide Content Management solution.

* Created all documentation associated with the SharePoint 2007 implementation project, including training materials, reference guides, business requirements and functional specifications.

* Learned and implemented various features of SharePoint 2007, including:

* Developing workflows using SharePoint Designer

* Creating subsites (TeamSites)

* Assigning user security

* Creating custom lists and document libraries

* Working with Content Types

* Assisted in the development of InfoPath forms and Site Collection protocol

* Conducted meetings with stakeholders, managers and other personnel to elicit requirements.

* Created both business requirements documentation and process analysis workflows based on both current-state procedures and future-state needs.

* Authored business-level requirements for a new, immediate project to examine the impact of a database field change on reporting, finance, and customer care.

* Researched and analyzed PMI's complete process around conducting their global Congresses.

* Created a timeline using Visio to capture all of the responsibilities among different departments and business units.

07/09 - 09/09: Contemporary Staffing Solutions (on-site consultant at Project Mgmt Institute) in Newtown Square, PA

Position Held: Business Analyst (2 projects)

* Performed analysis, process mapping and procedure documentation with regard to three (3) discrete processes: Project Management exam building, exam lab testing, and item banking system reporting (for monitoring of exam item status, item referencing, throughput, etc.).

* Created process flow diagrams and associated procedure documents using the company's template.

* Obtained information on the item banking system and the integration points between external and internal users via one-on-one interviews.

* Authored business requirements for a new project to create reports and other automated outputs as needed; elicited requirements and created documentation in support of the new project.

Paul Costello

481 Hidden Lane, Gilbertsville, PA 19525

484-***-**** adbmlf@r.postjobfree.com

06/08 - 01/09: MISI Company (on-site consultant at Merck & Co., Inc.) in West Point, PA

Position Held: Business Analyst

Responsibilities:

* Collaborated with Pharma IT, Application Services, Legal, Sales Operations, and Sales Management to create new corporate policy documentation for the field-based sales force, as a pre-cursor to other duties detailed below.

* Performed all of the duties associated with the corporate project to update the tablet PCs and associated equipment used by the field-based sales force in North America. These duties included:

* Collecting and compiling all testing materials related to the introduction and rollout of new tablet PCs, new printers, and updated applications.

* Updating all testing materials based on feedback from various departments.

* Collaborating with a third-party vendor to create training materials for the rollout of new tablets and printers.

* Modifying and updating the new training materials, as regards both content and appearance.

* Creating all documentation related to the new tablet PCs and new printers, including: User's Guides, New Features Guides, Setup Guides, communications bulletins, and single-sheet package inserts.

* Supervising development of a new SharePoint site containing all documentation distributed to the user community.

* Participated in two separate phases of a second project related to the creation of a SharePoint TeamSite, pursuant to a corporate re-organization of the North American sales force. Duties with regard to this project included:

* Gathering and documenting business-level requirements from several different internal groups regarding the features and functions needed within the new TeamSite.

* Communicating with both IT and off-shore development teams to explain and expound upon the business-level requirements.

* Creating functional requirements based on feedback from the IT and development teams.

* Aiding in the creation of a test plan that included all of the approved business-level and functional requirements.

01/07 - 01/08: Randstad USA (on-site consultant at The Vanguard Group) in Malvern, PA

Position Held: Technical Writer / Editor

Responsibilities:

* Created user-level documentation of business processes and procedures in advance of the implementation of a new Internet-based pension administration system.

* Helped to create and refine editorial policy and style guidelines.

* Conducted peer reviews comprising both the content and the style of other writers' work to ensure accuracy and cohesiveness within the project standards.

* Facilitated user- and management-level meetings regarding process flows, policies, processes and procedures.

EDUCATION

Seton Hall University, South Orange, NJ: Bachelor's degree in Communications, 3.7 GPA

George Washington Carver High School for Engineering & Science, Philadelphia, PA: HS diploma, majored in English and Computer Science, 3.7 GPA

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