Project Manager
Resume:
NOVELLA M. KEMP
SUMMARY:
Experience IT Consultant providing technological innovations to clients. Those clients included: medical, financial industries, local (Maryland, DC, and VA) and Federal governments (ICE, DOD, and DOJ), and Military. Excellent ability to assess client’s needs, establish project specifications, evaluate hardware/software solutions and have designed UAT Test labs and administered testing. Proven expertise in project management from conception to completion, driving process improvements at all levels with forward-thinking, strategic-planning attitude to surpass expectations and goals.
Areas of Strength & Expertise
● Project Management
● Vendor Management
● Change Management
● Technology Management
● Account Management
● Contract Strategy and
Negotiations
● Team Building
● Strategic Planning
● Technology Training, Evaluation
& Testing
● Strategic planning and
technology assessment
● Disaster Recovery
● PMO Support (Agile/Scrum
Methodology)
● Proposal Writing/Editing
● SDLC
● Contract/Corporate Recruiting
● RPO Recruiting
Education:
Ashford University, BS/MBA (expected graduation date: Apr 2021)
Strayer University, Washington, DC, no degree 1990 - 1992
Montgomery College, Takoma Park, MD, 1978 no degree
Certifications:
CMMI - Development April 2016
Technical Skills:
Operating Systems: Novell NetWare 5.vx, 6vx; NDS; NT 4.0; Windows 2000, Active Directory; 3Com; UNIX; Linux, Proficient in: TCP/IP, IPX, Ethernet, Token Ring, ISDN, T1 Connections.
Server and Workstation Class: IBM, Compaq/HP Servers (Proliant Series, DL380, DL500); Dell PowerEdge Servers, and Compaq SANs.
Software: Exchange 2002 (Outlook 97/98, Outlook Express, Outlook 2002, 2003, 2007, 2013), Office 365, Google, Google Chrome, Mozilla Firefox, Eudora; Mosaic, Netscape, MS Project, SharePoint; Microsoft Professional NT4.0, 2000vx, XP, Vista, Windows7, Windows8, Windows10; Viso,v.x, Excel v.x; Microsoft Office v.x; Office 365; SoftSolutions;, WordPerfect Office, GroupWise, BrassRing, Remedy, Clarity, PAC 2000
Professional Experience:
Randstad Technologies August 2019 - Present
Project Manager
Client – AT&T/IBM WPP Cisco Refresh Project
Create and manage project plan to deliver Cisco Router and Network complex refresh throughout the US, Europe and South America. These projects involved the development and integration of network / hardware / software solutions for WPP.
Oversaw execution of project plans that involve the development and installation of solutions that cross functional lines and/or involve the design of customized technologies. In certain cases, the solution was routine, but the WPP environment and/or delivery deadline created significant complexity. As the Project Manager I played a key support role in project pre-sale activity.
Took an active role in ensuring that the project was delivered in a manner that maximizes the customer experience. Effectively responded to AT&T customer requests, offers options and influences WPP’s decisions for alternative approaches.
Expert use of all project management tools and processes.
Applies practical use of available tools, systems, and technology to manage projects efficiently.
Project Manager serves as a mentor for other team members in relationship building (internal/external), identifying and overcoming organizational obstacles.
Allevon Consulting, Inc. Ashburn, VA April 2008 - Present
Independent Consultant /Project and Change Management
Provide technical advice and assistance to management regarding SLA(s) by analyzing, documenting and improving vendor processes;
Draft project plans for Data Center Moves, Disaster Recovery, and Software/Hardware upgrades, managing tasks, time, resources and cost; Track and manage project financials and reporting to client\stakeholders;
Developed and implemented Disaster Recovery Plans for clients;
Conferred with senior management regarding changes of significant consequences to the scope of the SLA;
Recommending changes or adjustments to ensure timely service offerings in the SLA;
Work with IT infrastructure vendors to resolve problem issues;
Responsible for updating matrix when services from vendors are being utilized;
Coordinate with multiple IT infrastructure vendors to ensure that service offerings are being conducted efficiently and in accordance with the promises laid out in the contract;
Ensured that Change Management Policies and Procedures and Corporate Change Policies are followed within the functional area in compliance with the Client’s policies and procedures;
Researched support for projects for clients, evaluated technical services, evaluated new IT implementation; provided synopses or summaries of research findings; and searching the public domain for existing IT applications for measurement and clients’ decision support, achievement of best practices, or implementation guidelines;
Managed relationships with appropriate vendors, including monitoring of budgets, task management and project approvals;
Create, write, and edit government proposals and RFPs;
Well versed in sourcing and recruiting for cleared/non-cleared, Conus/Oconus positions utilizing full cycle recruiting process.
Proficient in utilizing social networking to source candidates; successfully created sourcing strategies to obtain and maintain qualified technical talent; and
Successfully delivered quality, diverse talent; built relationships with top companies and interfaced with professional candidates.
Ensure alignment in training and communication across all global Glatfelter locations working with local Human Resources and management teams
Create Change Management Strategy
Work collaboratively with the subject matter experts, project manager and leadership
Create and implement resistance management plan
Appen January 2019 - Present
Project Coordinator
Project Coordinator on several projects simultaneously by either:
Researching, testing and improving the relevance of search results within different media categories;
Improve the accuracy of search results for businesses and entities on one of the world's leading search engines;
Improving the relevance of search results for music related content;
Rating tasks to measure the prevalence of social media content that is related to political and social top; and
Other tasks or research as assigned.
INT Technologies May 2018 – July 2018
Business Systems Consultant – (Configuration Management)
Client: Wells Fargo
Working with the Wealth & Investment Management (WIMT) Intranet team, was the liaison between lines-of-business and technical teams identifying, evaluating, assisting and leading in developing systems and procedures that cost effectively satisfy requirements, and thus better position Wells Fargo Advisors for the future. I consulted with the technology and business groups to assist in understanding current processes, identifying, evaluating and communicating with stakeholders at various levels the options to improve or re-engineer technical or business processes for greater efficiencies.
Remex Client: World Wide Technology, Inc. (Remote) November 2017 – February 2018
Technical Project Coordinator - Change Management
Kaiser Permanente Data Center Refresh Project
As a Change Coordinator on Kaiser Permanente’s “Operating System Network Refresh” (OSNR) Program Initiative. The primary objective of the engagement was to manage KP’s network IOS code refresh by performing CRQ change management and communications support for CRQ change requests. The scope of the effort was to “uplift” approximately 800 CISCO network devices\IOS Operating systems (Catalyst 5750’s, Nexus 5548’s and Nexus 6001’s) in all of KP’s national data centers to Current/Plan-of-Record (POR). My duties included but not limited to:
Create Schedule of CRQ changes based on location and prioritization of devices, using a risk adverse methodology of crawl/ walk/ run. Create CRQ and approve, as well as, manage change bridge during change. Send out notifications to application owners;
Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System
Organize Change Advisory Board Meetings (CAB), ensure agenda is issued to stakeholders
Review, monitor and communicate the progress and final outcome of changes to all relevant parties;
Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability;
Ensure that full approval is granted prior to implementing changes and ensure change related documentation is completed and updated;
Take personal control of Emergency Changes
Chair Post Implementation Review meetings;
Manage follow-up actions identified from post implementation reviews;
Create and distribute daily, weekly and adhoc reports;
Initiate and submit Work Orders to Verizon for engineering support for device reload during execution of a CRQ Assist with communications and scheduling/ coordination related to IOS refresh work associated with the identified Applications, Initiate and submit Work Orders to 3rd party vendor (Verizon) to perform device assessment and testing through code push activity;
Reporting project status and risks/ roadblocks to Kaiser Sponsor (s) via weekly status reports and/or meetings, Creation of device reload execution CRQ’s, Identify the top 13 critical Applications affected by the IOS refresh, identified in KP’s AIMS (Application Inventory Management System);
Maintaining project-related documents in SharePoint, or other Web based portals;
Perform Invasion automated Discovery of target devices to determine affected applications per AIMS (Application Inventory Management System) records; and
Initiate and submit Work Orders to 3rd party (Verizon) for engineering support for device reload during execution of CRQ and Confirm Verizon MOP is reviewed by Kaiser Network Design Engineer (NDE) team prior to change execution.
Apex Systems – Client: Wells Fargo (Remote) May 2016 - November 2017
Technical Project Manager
Part of a team of PMs responsible for deploying new servers nationally within Wells Fargo Data Centers and branch offices in the USA and Abroad. Deploying between 20 to 100 server deployments and Tech Refreshes a month.
Coordinate with fulfillment manager and vendor for purchasing of hardware;
Troubleshoot and provide phone support to ensure installation runs smoothly;
Effectively manage efforts through the use of standard project management tools, including project schedules, budget management, issue logs and status reporting;
Work on issues and risks of diverse scope where analysis of the situation, data as well as internal policies and systems, require evaluation of a variety of complex factors;
Leading efforts with members of a project team representing multiple diverse groups and divisions;
Working collaboratively with customers as well as internal and external stakeholders;
Responsible for maintaining a working relationship with the groups associated with deployments - Procurement, Data Center Management (DCM), Storage, Network, Hardware Engineering and Infrastructure Architecture.
Update system to reflect a finished product;
Escalate issues immediately, and follow through to completion;
Strong understanding of Data Center environment and the knowledge of how to RACK and STACK hardware; and
Responsible for accessing servers via iLo or iDrac (Linux Red Hat, HP, Oracle, and Dell) to QA, configure and/or troubleshoot issues during/after deployment. Ensure that all changes are managed as planned within the timescales agreed with the change requester.
Randstad Technologies – Client - HMS Host (Bethesda, MD) August 2015 - October 2015
Technical Project Coordinator
Assist with the upgrade of desktop throughout the company of 3,000 remote and corporate users. Updating Windows 8 to current security levels and upgrading desktops from IE 7 to IE11. Specific duties were but not limited to:
Schedule and manage the application testing from start finish; Scheduling, coordinating and facilitating meetings;
Liaison with all team leaders and/or members to communicate required completion dates and interface between project teams;
Work with others to determine issues and obstacles – try to address as appropriate (for minor issues) and escalate to appropriate owner for resolution;
Documenting meeting minutes; Documenting actions items for follow-up and escalation if needed; Generate draft status reports by soliciting input and feedback from various project team members
Designed and schedule the UAT Test lab and scheduled the testers to test their applications
Against the new desktop that was being deployed.
Working directly with project team members on open actions, risks, and activities;
Maintaining project-related documents in SharePoint, or other Web based portals;
Working with Excel spreadsheets, Visio diagrams, PowerPoint slides and other documentation as requested to support the project;
Understand reports that show tasks, deliverables, responsibilities and project flow; Keep track of various requests and tasks not necessarily maintained within a Excel spreadsheet; and
Any other administrative tasks as assigned by the Project Manager.
Randstad - Client: AT&T/IBM Project (Remote) October 2014 - February 2015
Project Manager
Ensure development of products and services to customer requirements within the specified resources;
Define goals and outline approach and made adjustments within the constraints set to achieve the optimum results;
Work with specialists in the field of development, users and customers, produced goal and target specifications, to resolved any conflicts that may arise and minimize potential risks;
Direct technical and personnel resources to ensure project results conform to quality, time and budgetary requirements; and
Ensure working conditions that permit project personnel to implement the development work in the most cost-effective and efficient manner.
Randstad - Client: AT&T/IBM - GAP Stores Project
Project - Enhanced Server Wave Migration Support (remote)
Coordinate with multiple IT teams to upgrade Telecom circuits in US Gap stores. Manage and maintain bridge calls during migration; maintain communication between SE and onsite tech/engineers, GAP Command and any all parties engage throughout the migration;
Determine which product towers need to be engaged i.e. (WAN/LAN/Firewall/DNS/DHCP) to keep migration on track and completed;
Updated nightly the migration status in project Excel spreadsheets, status reports and upload reports onto SharePoint site;
Coordinate with multiple IT infrastructure vendors to ensure that service offerings are being conducted efficiently and in accordance with the promises laid out in the contract; and
Managed relationships with SE, Onsite Techs, client and client’s contract personnel. Provide cohesive environment throughout the migration with all vendors.
VSS, Remote June 2013 - February 2014
Technical Project Coordinator/Recruiter
Direct and monitor the requirements, framework conditions and progress of short-medium term IT projects involving a limited number of technical staff, project leaders and subcontractors up to six people;
Assist with the setup and policy creation of the company’s new PMO office
Ensure development of products and services to customer requirements within the specified resources;
Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results;
Work with specialists in the field of development, users and customers, produced goal and target specifications, to resolve any conflicts that may arise and minimize potential risks;
Direct technical and personnel resources to ensure project results conform to quality, time and budgetary requirements; recruit if necessary appropriate technical personal for each project.
Ensure working conditions that permit project personnel to implement the development work in the most cost-effective and efficient manner;
Maintain an appropriate relationship with customers to ensure that the project results are acceptable and graspable to senior management;
Coordinating with customer to understand resource and skill requirement for the project;
Work with the recruitment team to source resumes; Screen resumes for project contractors;
Schedule interviews with customer and final selection for fulfillment and processed onboarding formalities for project members;
Submit timesheets, expenses and related invoicing to corporate office for processing;
Point of contact for the project resources and bridge between the customer and the project; and
Provided leadership and direction for the project team.
TEKSystems, Inc., Reston, VA August 2006 - April 2008
National Account Manager/ Vendor Management
Utilized full cycle recruiting process including: sourcing, screening, interviewing, evaluating and hiring potential candidates for open positions for Fortune 500 companies, local and Federal Government, commercial and non-commercial accounts on a national level. Those positions included (by not limited to): ERP Consultants, SAP, PeopleSoft, SOA Consultants, Sr. Business Analysts, and EAs;
Supervised and trained one recruiter and two sourcers;
Completed monthly hiring reports; Monitor VMS compliance; submitted candidates via VMS;
Created sourcing strategies to find qualified technical talent to submit to hiring managers;
Used various sources to identify quality talent; Source candidates through advertisements, external recruiting sources, employee referrals, college relationships, and job fairs;
Built cohesive relationships with managers and candidates; deliver quality, diverse talent slates; built relationships with top companies and interface with professional candidates;
Conferred with Hiring Managers to identify key skill sets and determine urgency of open positions as well as upcoming positions;
Created job descriptions and job postings based on hiring manager needs; Managed hiring processes, including offer letters, employment agreements and new hire paperwork.
Managed Applicant Tracking System database including requisitions and candidates;
Coordinated schedules and candidate interviews for all hiring managers and directors, including travel arrangements if necessary;
Managed the hiring process, including offer letters, employment agreements and new hire paperwork; and
Managed Applicant Tracking System database including requisitions and candidate; and
Coordinate schedules and candidate interviews for all hiring managers and directors, including travel arrangements if necessary.
Support the design, development, delivery and management of change communications across the organization.
Establish and apply structured methodology and lead change management activities.
Ensure all risks associated with Change Management role are managed.
Allevon Enterprises, Inc. May 1998 - August 2006
Contract: Sapphire Technologies, Vienna, Virginia
Client: FannieMae
Business Analysts - Change Management
Responsible for standardized change control processes and procedures and provided a centrally coordinated change control function;
Ensured internal and vendor change management processes were aligned with FannieMae’s framework, and internal change control processes were aligned with the business requirements and vendor change management processes;
Regularly reviews change control processes and procedures to streamline and facilitate overall improvement to service delivery;
Provided regular analysis of Change Control Reports to ensure vendor performance is monitored;
Ensured that Change Management Policies and Procedures and Corporate Change Policies in compliance with Fannie Mae and the Sarbanes-Oxley Act.
designed and schedule the UAT Test lab and scheduled the testers to test their applications against the new desktop that was being deployed
Provided support and recommendations to change requester and others regarding how to complete a Change Request and how to determine the appropriate risk.
Gathering business requirements, technical and creative requirements, performing gap, process and usability analysis and providing improvements that reduce costs, increase productivity and enhance adoption.
Analyzed the Change Request for impact, overlap, and conflict. Verified the completeness and correctness of the Change Request. Evaluates and confirmed the technical correctness of the Project Plan, Impact Assessment, Implementation Plan, Test Plans, and Back-Out Plans associated with each Change Request.
Discussed and resolved conflicts, coordinates issues internal to the functional organization and approves Change Requests; Provided final approval on Change Requests;
Exhibit strong ability during UAT (User acceptance Test) and testing coordination and deployment activities;
Worked with Quality Assurance, Legal & Compliance, and external regulatory bodies, to ensure Infrastructure and Application environments comply with Quality Controls; and
Managed relationships and interaction between internal and vendor change management processes, and communicates change control procedures internally and to vendors. Reviews existing change process and recommend improvements or new models as appropriate; schedule and ran test lab for every hardware and software upgrade, as well as the Data Center move and Disaster Recovery.
Project Coordinator
Coordinated and facilitated project meetings; Facilitated appropriate document sign-offs as needed;
Responsible for the coordination and completion of complex and/or multiple projects simultaneously;
Developed understanding of project scope and objectives to effectively coordinate and ensure timely completion of projects;
Prepared reports for upper management regarding status of the project;
Developed project plan and schedule to ensure timely completion of project(s);
Provided technical and management advice and assistance to management regarding project(s). Facilitates project and troubleshoots problems or issues associated with project(s);
Conferred with senior management regarding changes of significant consequences to the scope of the project recommending changes or adjustments to ensure timely and effective completion;
Managed relationships with appropriate vendors, including monitoring of budgets, task management and project approvals;
Worked closely with the Database Architect, Senior Analyst, IT Project Manager to determine project needs;
Updated weekly project status in project spreadsheets, status reports, etc.
Used Visio to create Org Charts and flow process for management responsibilities
Updated Org Charts and Team Docs on Division’s SharePoint Site
Identified departmental administrative process inefficiencies, make recommendations for streamlining and improving processes and implement; and
Coordinated and oversee meeting management and meeting preparation process.
LAN/WAN Coordinator
Successfully completed and managed multiple corporate wide projects: Hardware Retention, Two Novell Netware Upgrades, and quarterly Disaster Recovery;
Develop network drawings and create LAN/WAN drawings using Visio of the existing Novell infrastructure in the development plans for migration to Microsoft; Utilized Visio to design plans for data center moves and upgrades;
Applied project management methodology to projects directly relating to the area of assigned responsibility network communications, and client/server. Provided design and analytical support for LAN/WAN/MAN server improvements and enhancement;
Provided analysis to support performance tuning and capacity planning;
Developed Project Plans, Project Schedule and project budgets for 2 WINTEL division’s Data Center Moves (5000 user base; 70 Novell/200 Wintel servers) POC to HP and Contractors assisting with move;
Researched, analyzed, and documented emerging telecommunications, data communications, and client/server networking technologies. Plan and execute the evaluation of new technologies and new features of existing network products;
Provided oversight for all project resources including asset management, software license renewals, and vendor contract management. Wrote and updated Service Level Agreements (SLA) between users and Wintel department; and
Managed key project management processes including estimation, scope management, change-control, risk management and monitored daily project activities.
Senior Network Engineer
Responsible for assisting in the management of the Novell Internal Production team, including supervising 6 contractors and 1 intern.
Responsible for managing staff performance in a fair, consistent, and timely manner, including developing skills necessary for working in the Novell environment and establishing/nurturing the goals of all personnel supervised.
Responsible for managing customer relationship with MIST. This included anticipating the customer's DASD needs and guiding customers to the appropriate solution.
Monitored system hardware and software, managed system and service performance. Designed and implemented new and enhanced network management systems.
Client: Lloyd Lamont (Architecture Firm) – Reston, Virginia September 1998 – January 1999
Sr. Network Engineer
Client: Elf Atochem Contract, Philadelphia, Pennsylvania August 1998 – September 1998
Network Engineer
Client: Bell Atlantic Contract, Arlington, Virginia May 1998 – July 1998
Systems Analysts
Client: Davison & Associates, Silver Spring, MD January 1996 – March 1998
Contract: American Red Cross, Senior Consultant
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