Customer Service Manager
Resume:
Tina Stokes
adbhd8@r.postjobfree.com +64-20-488*-***
Career Objective
I will work full time having graduated Year 13 this year to gain experience and skills in the working world and to save money for my future as I head off on an overseas experience mid-way through 2020.
Key Skills
Customer Service
I have worked with a large variety of customers in my 3 years in hospitality and it has given me many skills in how to communicate and keep them satisfied, dealing with any issues they may have about their experience in our restaurants.
Teamwork
Respectful of others and enjoy working in a team environment to effectively achieve goals. Fast Learner and Initiative
Quick learner in many situations and that gives me the ability to take initiative as much as I can, always trying to help out in any way possible.
Communication
Good communication skills, both verbally and written, developed through experience in customer service, volunteer work and school.
Work Experience
Nov 2019 – Present Wairakei Resort Taupo
Bartender, Full-time
● Greeting and providing fast, friendly and professional service to ensure satisfaction
● Organize and control the operations in all bars within budget objectives and staff targets
● Promoting beers, wines, liquors, cocktails and food menu to best advise and serve
● Ensure that accurate cashiering procedures are carried out whilst on duty
● Opening and closing the bar and assisting with the running of the bar
● Serving alcohol responsibly to customers strictly under liquor license regulations, particularly in regard to minors and intoxicated persons.
● Looking out for the safety of drinking of customers who are in the resort
● Prepare and maintain all areas of the bars for different aspects of service e.g. functions, conferences and day to day service
● Assist F & B Manager with promotions, menus, equipment purchases and events
● Oversee and anticipate the ordering of stock for functions and day to day service Jan 2018 – Dec 2019 Millennium Hotel and Resort Manuels Taupo Wait Staff, Part-time
● Greet, engage with and provide wait service to customers to ensure satisfaction
● Take orders and deliver food and beverages to tables
● Use of the EFTPOS machine and handling of cash
● Use the coffee machine to prepare hot beverages for customers
● Prepare the restaurants for service e.g. functions, conferences and different meals Key Achievements
● Placed in charge of the food and beverage for large groups and functions, e.g. awards dinners, wedding receptions, anniversary and birthday celebrations etc.
● Put in charge of training new staff members
● Asked to stay to close on a regular basis from early on in employment Dec 2016 – Jan 2018 Cobb & Co Taupo
Runner, Part-time
● Organise food to be run from the kitchen to the tables
● Run food and drinks to the tables
● Help out on the floor clearing and resetting
Education
2018 - 2019 John Paul College Rotorua
2018/2019 NCEA Level 2 and 3
● Mathematics ● Chemistry
● Examination English ● Sport Science
● Physics ● Religious Education
Achievements:
Overall endorsement with Excellence for NCEA Level 2 and 3 Endorsed with Excellence in Sport Science, Mathematics, Examination English, Chemistry, Religious Education
Endorsed with Merit in Physics
2015 - 2017 Taupo-nui-a-Tia College
2017 NCEA Level 1
● Mathematics ● Economics
● English ● Physical Education
● Science ● Accounting
Achievements:
Overall endorsement with Excellence for NCEA Level 1 Endorsed with Excellence in Mathematics, Accounting, Economics Endorsed with Merit in Physical Education, English and Science Awards and Certificates
2019 John Paul College
● Excellence placing in Sport Science
● Merit placing in Physics
2018
● Merit placing in Mathematics, Physics and Sport Science 2017 Taupo-nui-a-Tia College
● Excellence placing in Science, Accounting and Economics
● Merit placing in Physical Education
● Silver Duke of Edinburgh
2016
● General Excellence Shield for Year 10 Girls
● Bronze Duke of Edinburgh
● Zenith Level 1 Accreditation
2015
● Margaret Storey Shield for General Excellence for Year 9 Girls 2014
● DUX of St Patrick’s Catholic School Taupo
Interests and Activities
● Exercise and Fitness ● Piano
● Friends and Family ● Reading
Referees
Jeewa Dassana
Restaurant and Bar Manager,
Millennium Taupo
+64 7 378 5110
adbhd8@r.postjobfree.com
Ethan Heng
Food and Beverage Manager,
Wairakei Resort Taupo
07 374 9004
adbhd8@r.postjobfree.com
Judith Peez
Character Reference
07 377 6440
adbhd8@r.postjobfree.com
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