Data Analyst Customer Service

Seeking a position as a Data Analyst that utilizes my education, work experience and recent technical training to solve business challenges and deliver practical solutions.

EXPERIENCE

**** – CURRENT

LICENSED LOAN ORIGINATOR sUPREME LENDING (Mill ValLey, CA)

Identify and provide solutions for credit qualification and client financing

Created worksheet to improve marketing efficiency

Enhanced income calculation workbook to enhance credit analysis

License numbers: NMLS #1590010

2013 – 2014

CLAIMS ANALYST Gilardi & co (Mill ValLey, CA)

Validated eligibility of submitted claims

Developed method that enhanced identification of class action members

Reviewed fraudulent claims in order to properly distribute settlement funds, achieved greater than 90% accuracy in fraudulent claims review

Conducted phone and email outreach to eligible class members to resolve customer complaints

Team Lead role for firm's largest class action, Toyota Economic Loss Settlement ($250M)

2012-2016

ASSISTANT CATERING MANAGER Mangia NOSH Catering (San Rafael, ca)

Managed on-site catering events for $1M catering company

Produced reports for sales performance and inventory management

Assisted with procurement of raw materials and supplies

Managed employees

Assisted in broad range of activities, such as event planning and routine administrative duties

2012

INTERN Office of U.S. Senator Patty Murray (SPOKANE, WA)

Provided first line customer service to constituents: assessed incoming requests, provided appropriate forms as needed, and directed issues to the appropriate agency or service team for resolution

SKILLS

Software – Advanced Excel, Tableau, PowerPoint, SQL Server Management Studio

Languages – Python, Tableau Expressions, SQL, PostgreSQL

Analysis – Data visualization, storytelling with data, statistical analysis, business process analysis and improvement

Interpersonal – Customer-service focused, strong interpersonal skills, extensive client-facing experience

EDUCATION

JUNE 2019

DATA ANALYTICS PROGRAM CERTIFICATE, THINKFUL (SAN FRANCISCO, CA)

JUNE 2013

BACHELOR OF ARTS, PHILOSOPHY, ENGLISH MINOR, Gonzaga university (Spokane, WA)

Awarded first place in Gonzaga’s inaugural Entrepreneurship Competition

RELEVANT PROJECTS

Next Level: Using key statistics to identify NBA abilities with NCAA career stats – Established correlation between skill levels of NCAA Division 1 players who have the best odds of having an NBA career. Obtained and manipulated data through combined use of web queries, Excel spreadsheets and Python. Final presentation delivered in Tableau.

Purchasing Strategy for Fleet Vehicles – Generated an excel dashboard providing insights that informed the strategy for best revenue outcome. Final presentation delivered in PowerPoint

Ticket Purchasing Strategy – Took back-end raw data acquired from Stub Hub and formed a dashboard in Excel to identify prices of tickets sold at concerts sortable by venue, genre, artist, section and additional sortable data points

COMMUNITY SERVICE

Gonzaga Center for Community Action (2011-2013)

New Orleans Rebuilding Project (2010)

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