General Management, Facilities Management, Customer Service
Resume:
STEPHEN DERKACH
Napanee, ON
adbay7@r.postjobfree.com
PROFESSIONAL SUMMARY
Demonstrated leadership and team management skills Strong decision-making, problem-solving and communication skills Proven organizational skills to manage competing and changing priorities and experience in coordinating and managing multiple initiatives to successful completion Ability to identify, develop and capitalize on business opportunities Proven track record of managing safe operations and delivering profitable results HR
PROBLEM-SOLVING
SAFETY OPERATIONS
WHMIS
RETAIL SALES
PROCUREMENT
TRAINING
TEAM MANAGEMENT
CUSTOMER SERVICE ORIENTED
ORGANIZATIONAL SKILLS
MENTOR
PROPERTY MANAGEMENT
BUILDING MAINTENANCE
CONTINUOUS IMPROVEMENT
SECURITY
MAINTENANCE
EMERGENCY RESPONSE
OPERATIONS
INVOICING
SKILLS
EXPERIENCE
General Manager 02/2016 to 01/2020
Krown Rust Control Guelph, ON
Overall accountability for the smooth operation of the regional business, including revenue generation, expense management, people management, operational effectiveness, safety and customer service
• Lead, mentor, coach and develop employees by providing clear directions, guidance and support
• Promote and enforce the highest standards for safety and customer service, nurturing a culture of continuous improvement
• Promote and foster positive relations with employees and customers and the general public through ongoing communications and timely responses to issues and concerns Facilities Manager 05/2000 to 01/2016
Watch Tower Canada Georgetown, ON
Responsible for overseeing and managing building maintenance, security & life safety operations, facilities and custodial services for 8 buildings consisting of both office and residential spaces
• Supervised maintenance and cleaning staff of over 40, performed all related HR duties
• Ensured appropriate approvals and procedures related to procurement of materials
• Ensured legislative requirements were understood and adhered to, and all required training for staff was up-to- date
Franchise Owner and Operator 06/1992 to 04/2000
Genesis Window Cleaning Toronto, ON
• Performed window cleaning maintenance on commercial properties
• Managed all aspects of business relating to revenue and profitability, included; invoicing clients, growing client base, processing cash and credit transactions, and basic bookkeeping
• Worked directly with property management and business clients, establishing trusted relationships and ensuring excellent customer service EDUCATION
High School or Equivalent
Brantford Collegiate Institute and Vocational School Brantford, ON Ontario Secondary School Diploma
CERTIFICATIONS
Violence and Harassment in the Workplace
WHMIS with CGS
Disabilities in the Workplace
3M Qualitative Fit Test Workshop (FTWS), London, ON Hearing Loss and Prevention Seminar, Toronto, ON
Emergency Response Team/Security Training, Georgetown, ON First Aid Training, Georgetown, ON
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