Manager Customer Service
Resume:
GENERAL MANAGER
VICKI VISSER
adawub@r.postjobfree.com
M
OSKALOOSA, IA, 52577
C O N T A C T
E D U C A T I O N
PELLA COMMUNITY HIGH
SCHOOL
PELLA, IA
High School Diploma (Jul 1996)
Have a very detailed eye for
cleanliness and policy and
procedures
Have a very outgoing, positive, and
energetic people skills
A D D I T I O N A L
S K I L L S
SERVSAFE CERTIFICATION
16837515
L I C E N S E S A N D
C E R T I F I C A T I O N S
C A R E E R O B J E C T I V E
Hard-working professional with 5+ years of experience and a proven knowledge of customer satisfaction, customer needs assessment, and order processing. Aiming to leverage my skills to successfully ll the GENERAL MANAGER role at your company.
P R O F E S S I O N A L E X P E R I E N C E
SALES ADVOCATE
CRICKET WIRELESS, OSKALOOSA, IA / Oct 2019 – Present Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. CUSTOMER SERVICE MANAGER
WALMART SUPERCENTER, OSKALOOSA, IA / Feb 2019 – Aug 2019 Monitor the facility to ensure that it remains safe, secure, and well- maintained.
Acquire, distribute and store supplies.
Set goals and deadlines for the department.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Instruct sta on how to handle di cult and complicated sales. Assign employees to speci c duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Examine products purchased for resale or received for storage to assess the condition of each product or item.
Responsible for all point of sales at the registers throughout the store.
RESTAURANT GENERAL MANAGER
TACO BELL, Oskaloosa, IA / Jan 2018 – Jan 2019
Monitor compliance with health and re regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review nancial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule sta hours and assign duties.
Organize and direct worker training programs, resolve personnel problems, hire new sta, and evaluate employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
CUSTOMER SERVICE MANAGER
WALMART, OSKALOOSA, IA / Mar 2015 – Jun 2018
Responsibilities were the same as previous entry
R E F E R E N C E S
CLETA FOX CHANEY, MANAGER, KUM N GO/ FINS AND THINGS
641-***-**** - FRIEND
JESSI KIRKHART, MANAGER, ARBYS
641-***-**** - FORMER BOSS/MANAGER
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