Chief Operations Officer

CHIEF EXECUTIVE OFFICER (CEO) CHIEF OPERATING OFFICER (COO)

QUALIFICATIONS PROFILE

Results-oriented and challenge-driven professional with broad-based experience in healthcare operations management; complemented with proven track record of success in increasing revenue and improving processes. Concept-to-execution driver with servant leadership style in overseeing performance, formulating innovative solutions, supervising high-caliber teams, and creating strategic plans toward productivity, patient-centered outcomes, and organizational growth. Equipped with critical thinking aptitudes; combined with strong interpersonal skills to build positive relationships with community healthcare partners, providers, agencies, unions, legal counsel, and diverse individuals. Core competencies include:

Medical Administration and Supply Chain Local, State, and Federal Law Compliance Organizational Restructuring

Budget and Project Management Technology Enhancement Staff Training and Development Cross-functional Collaboration

EDUCATION

Master of Business Administration, Major in Healthcare Management: Jun 2016

Florida Institute of Technology, Melbourne, FL

Bachelor of Science in Business Management, Major in Computer Information Systems: Apr 1995

Park University, Parkville, MO

Graduated magna cum laude GPA: 3.88

LEADERSHIP EXPERIENCE

Jonathan M. Wainwright Memorial VA Medical Center, Walla Walla, WA

Chief Operating Officer Interim Chief Executive Officer Apr 2017–Present

oProvide strategic oversight on financial performance and daily operations with $106M budget, assisting the medical center and six outpatient clinics in the tri-state catchment area of Central Idaho, Northeast Oregon, and Southwest Washington consisting of 98 providers and 737 employees

oSteer efforts in streamlining organizational structure; executing business rules; and defining mission, vision, and goals

oExhibit efficiency in improving patient outcomes by enhancing technology, which involve coordinating facility IT refresh, installing WiFi next generation, migrating to Linux operating system, automating uninterrupted power supply (UPS) monitoring, and serving as project manager for electronic healthcare record transition

oRe-build and cultivate relationships with congressional representatives and Confederate Tribes of the Umatilla Indian Reservation

Career Highlights:

Received the National Center for Patient Safety, 2018 Silver Cornerstone Award for passing inspections and surveys and maintaining strict adherence of operations to College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA), Commission on Accreditation of Rehabilitation Facilities (CARF), and The Joint Commission (TJC)

Succeeded in delivering continuity of care to 1,900 patients by developing fee basis service line while keeping up-to-date with market drivers and managing 35 full-time equivalent employees (FTEEs) with $52M budget

Served as the driving force in achieving positive results involving boosting All Employee Survey (AES) response rate by 14%, patient experience by 5%, best place to work by 13%, quality scores by 38%, and provider satisfaction by 8% acquiring all-time-high of 92.30%

Played an integral role in creating Lean Six Sigma culture and revenue cycle Integrated Product Team (IPT), gaining more than $1.2M in fiscal year (FY) 2019 first-/third-party collection goal

Garnered top quintile for leveraging efficiency, specialty care wait time, ambulatory care sensitive conditions (ACSC), and mental health continuity of care

VA Puget Sound Healthcare System, Seattle, WA

Supply Chain Officer Interim Chief Operating Officer Dec 2014–Apr 2017

oAdministered $940M budget and daily operations of a 291-bed acute care facility with 110,000 enrolled patients and 3,700 FTEE including 150 university affiliates

oHandled 3,900 contracts worth $274M which included services, medical sharing, supplies, construction, and specialized categories ranging from low- to high-dollar value and complexity level

oEfficiently completed strategic capital investment construction with 47 projects valued at $872M within scope, on time, and under budget

oEstablished pull system from customer through electronic data interchange for replenishment to prime vendor, as well as ensured timely receipt and distribution of staff and seamless flow of production

oMaintained proactive involvement as a member of the Northwest Healthcare Supply Chain Resiliency, in charge of conceptualizing critical asset priority distribution plan and closely working with local, state, and federal agencies to guarantee continued operations during emergency situations

Career Highlights:

Contributed in executing the following systems:

Mobile asset tracking system, thus acquiring annual cost avoidance of $163K non-productive work time locating equipment; and

Weight-based inventory management system that generated savings of $83K yearly in inventory costs and increased accuracy by 98%

Veterans Healthcare System of the Ozarks, Fayetteville, AR

National Supply Chain IPT Interim Chief Operating Officer Dec 2013–Dec 2014

oSpearheaded day-to-day operations of a 78-bed acute care facility with $359M budget, 122,000 enrolled patients, and 1,600 FTEEs

oInitiated performance improvements for main campus and seven community-based outreach clinics, as well as streamlined human resources and business office information management processes

oTook charge of preparing provider IPT, monitoring issues through gemba walk, and enforcing lasting processes while focusing on delivering holistic patient care

oAssumed responsibility in creating productivity equation and staffing model for the supply chain series, determining key functions, and facilitating time-motion study

Career Highlights:

Successfully reduced non-productive work time by 12% through establishment of national staffing and productivity models, and in eliminating one FTEE

Carried out Lean Six Sigma methodologies and incremental analysis of mean time between failures (MTBF), repair, and replacement; thereby achieving $3M cost avoidance

Steered efforts in restructuring multiple value streams and improving clinical capacity, patient access and experience, and provider satisfaction

VA Southern Nevada Healthcare System, N. Las Vegas, NV

Supply Chain Officer Hospital Activation Project Manager Apr 2010–Dec 2013

oPioneered the operations of a 1,000,000 sq. ft. hospital valued at $620.5M with 90 inpatient beds, 120-bed community living center, and 12 deactivated spaces

oCoordinated with healthcare providers in organizing surgical packages and supplies, as well as in optimizing long-term patient outcomes

oDeveloped and instituted emergency operations plan and hospital command center protocols with Federal Emergency Management Agency (FEMA) and local agencies

Career Highlights:

Gained recognition as the Planetree Champion for driving organizational improvements that focused on patient experience in collaboration with clinicians and patients

Led the execution of TruthPoint patient recovery through leadership development capstone, which enhanced patient experience and workflow

Significantly decreased contract processing time by more than 70% by accessing Federal Electronic Catalog System and implementing existing contracts

MILITARY EXPERIENCE

United States Air Force, Various Locations

Career Field Manager Jun 2000–Jun 2001

Team Leader, Rescue and Recovery Apr 1992–Dec 1999

Operations Superintendent, Medical Readiness Jul 1995–Jun 1999

Joint Contact Team Strategic Planner Dec 1998–May 1999

PROFESSIONAL DEVELOPMENT

Certification: Administrative Investigative Board Professional

Department of Veterans Affairs (Veterans Health Administration)

Certification for Contract Management Senior Level

Federal Acquisition Institute (FAI)

Certified Revenue Cycle Professional (CRCP - I)

American Association of Healthcare Administrative Management (AAHAM)

Industrial Hazard Certification

Occupational Safety and Health Administration (OSHA)

Training: Program and Project Managers (FAC-P/PM) Senior Level

Federal Acquisition Institute (FAI)

Lean Six Sigma Black Belt

Villanova University

Hospital Incident Command System

Federal Emergency Management Agency (FEMA)

Supply Chain Management Training Program (Strategic Planning, Lean Six Sigma, Program and Project Management, Production Control, Acquisition, Procurement, and Contract Management)

United States Air Force

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