Medical Customer Service
Resume:
Melinda Jones
Washington DC 20032
ada593@r.postjobfree.com
SUMMARY
Over 10 years of experience in medical and healthcare field.
Well experienced in scanning all medical records information to EMR System.
Great Hands in protecting the security of medical records in accordance with HIPAA compliance to ensure confidentiality.
Well experienced in answering telephones, directed calls and messages to ensure incoming inquiries were addressed accurately and timely.
Well experienced in assisting with medical record approval process from the psychiatry and sexual assaults departments.
Proficient in organizing medical records into electronic hospital database and arranged them for proper medical coding and billing.
Experienced in typing, formatting, proofreading and editing correspondence and other documents from notes or dictating machines, using MS Word.
SKILLS
Self-starter, creative with demonstrated organizational and planning abilities.
Works well individually or as part of a team.
Results-oriented, dependable professional with demonstrated knowledge and expertise in Administrative, Clerical, and Customer Service work.
Excels in a fast-paced environment, while also providing outstanding customer service.
Able to contribute favorably to bottom line goals with the use of demonstrated analytical skills.
PROFESSIONAL EXPERIENCE
John Hopkins/Sibley Memorial Hospital
Apr 2019 - Jul 2019
Foxhall OB-GYN Associates
Responsible for scanning all medical records information to EMR System.
Complete insurance, attorney, and patient’s medical record request in a timely manner.
Responsible for receiving incoming and outgoing faxes and physician orders.
United Medical Center
Sept 2017- Oct 2018
HIM Clerk/EMR Scanner
Responsible for transferring and scanning the paper health information record into the electronic health system following established guidelines.
Create and maintain medical records, gather patient’s data, follow hospital standards and policies, organize, sort & maintain documentation in patient files in a timely manner.
Provides clerical support including faxing & sorting orders and Plans of Care.
Children’s National Medical Center
Nov 2015 - Nov 2016
Release of Information Specialist
Log patient requests into the electronic release of information (ROI) tracking system with accuracy, review requests for appropriateness and completeness of authorization.
Retrieve patient medical records from the electronic medical record system monitor and complete the daily continuation of care faxes and tasks appropriately.
Log deliver and retrieve designated medical records for physician review prior to releasing requested information.
Assist with medical record approval process from the psychiatry and sexual assaults departments.
Retrieve open and sort daily mail, date stamp incoming mail, and prepare mail for transport to Dorchester HIM department.
Communicate with the morgue and physician to complete death certificate process.
Assist customers with legal name change forms and route to HIM department.
Medical Faculty Associates
Nov 2012 – Nov 2016
Medical Records Clerk
Transferred medical records onto a CD to maintain necessary back-up capabilities per HIPAA regulations.
Reviewed medical records for completeness, accuracy and compliance with regulations/EMR experience.
Organized medical records into electronic hospital database and arranged them for proper medical coding and billing.
Protected the security of medical records in accordance with HIPAA compliance to ensure confidentiality.
Received patient payment and record receipts for hospital services.
Passed on requests for medical record access and copies in accordance with HIPAA best practices.
Retrieved patient medical records for physicians and medical personnel for follow-up procedures and communications.
Virginia Hospital Center
Jun 2012 – Nov 2012
Medical Records Clerk
Reviewed medical records for completeness, accuracy and compliance with regulations.
Scanned medical records into electronic hospital database and organize them for proper medical coding and billing.
Protected the security of medical records in accordance with HIPAA compliance to ensure confidentiality.
Received patient payment and record receipts for hospital services, including obstetrical and cosmetic procedures.
Retrieved patient medical records for physicians and medical personnel for follow-up procedures and communications.
Assisted patients in person and over the phone with general billing related questions and forward calls to the appropriate departments, as necessary.
Brinton Woods Nursing & Rehabilitation Facility
Mar 2012 – Oct 2012
Medical Receptionist
Operated telephone switchboard to answer, screen, or forward calls as needed for accurate resolution.
Greeted persons entering establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
Transmitted information or documents to customers, via e-mail or fax, and ensure timely receipt of sensitive information.
Filed confidential medical records and maintain patients’ privacy rights under HIPAA regulations.
Managed and distributed incoming mail and packages accurately and efficiently.
Handled developing and unforeseen situations with at-risk patients as they occur, while maintaining and upholding patient dignity and privacy.
Kaiser Permanente – Ambulatory Surgery Center (ASC)
Jul 2011 – Oct 2011
Medical Records Clerk Hyattsville, MD
Ensured patients’ initial medical charts were complete, that all forms were properly identified and signed, and that all necessary information was in the computer.
Regularly communicated with physicians and other health care professionals to clarify diagnoses or to obtain additional information for proper patient care.
Compiled, verified, typed, and filed medical records of the hospital or other health care facilities.
Answered telephones, directed calls and took messages, ensuring incoming inquiries were addressed accurately and timely.
Typed, formatted, proofread and edited correspondence and other documents, from notes or dictating machines, using MS Word.
Professional Healthcare Resources
Nov 2006 – Oct 2010
Medical Records Clerk
Initiated medical charts for clinical procedures, and routed the charts to the appropriate personnel for completion.
Pulled charts for patients, inserted lab results, and verified patient identification information on all documents while maintaining patient confidentiality and record security.
Mailed out requests for records, and managed standard form ordering and copying for new charts.
Processed discharge documents to record storage off-site in accordance with operational procedures.
EDUCATION
High School Diploma
Eastern High School
Washington, DC
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