Customer Service Sales Manager

Carl E. May

Phone: 304-***-****) Email: ad5vwl@r.postjobfree.com

GOAL Interview for Sales Manager

PROVEN RESULTS AND ACCOMPLISHMENTS

Providing excellent customer service in previous jobs.

Effective problem solver listening to issues and exploring all options to resolve problems for customers.

Computer savvy, able to navigate between many different screens, troubleshoot and correct problems on computers, software and hardware.

Able to keep a calm and pleasant demure while working in fast paced often stressful situations.

Have already been to 80% of homes selling in Logan, Mingo and Wyoming Counties. Led sales team of 9 training and meeting goals for sales.

Call center experience with 3 years 9 months last position. The metrics excelled so much, I was given the opportunity to lead team meetings on how the position should be handled. 3200 agents on program the metrics increased over 14 percent from my training session,.

Was Subject matter expert in regular training classes. (SME)

Education

Matewan High School

High School Diploma

Class of 1969

Southern West Virginia Community and Technical College

AS in General Studies with Business Classes.

PROFESSIONAL EXPERTISE

Kelly Services 2017- 2018

Apple Phone Program

2017- Dec 31 2018

Clayton Homes (shut down)

Sold homes only left Sutherland because they offered

3 times the money

Inbound Call Associate Sutherland Global Resources

2017 2017

Took inbound calls for xbox

Had one of the highest top box scores on team.

You may contact ad5vwl@r.postjobfree.com for input.

Retail Associate EMG Wireless – Premier Verizon Wireless Franchise Williamson, WV

2016 – 2017

Checked in inventory and set displays in store

Opening and closing of the store

Greeted customers daily

Responsible for troubleshooting of cellular service and computer hardware

Assisted new and existing customers with purchase decisions

Completed all tasks assigned during each shift

Maintained store and did janitorial work

Provided excellent customer service

Maintained parking area

Balanced cash drawer and make bank deposits

Ensured customer and workplace safety

Used specialized machinery and software

Home Based Consultant RICOH Corp.

Belfry, KY – Home Office

2014 - 2016

Worked at home and remotely

Traveled extensively to six counties in Kentucky

Organized and prepared sales and service to business customers

Participated in sales presentations

Responsible for troubleshoot software and hardware issues

Extensive documentation of activity and productivity

Worked with extensive arms of RICOH

Sales Associate Clayton Homes (The Home Show)

Belfry, KY

2001– 2014

Responsible for entire customer experience

Presented home to new clients

Preparing loan applications for financing

Chatel and mortgage loan preparation

Gathered required information to meet stipulations for loan guidelines

Closed loans

Coordinated delivery with purchaser

Ordered homes from manufacturer

Provided detail oriented customer service

Sales Manager Forest Lawn Cemetery

Pecks Mill, WV

1987 – 2001

Maintained crew of nine sales associates

Maintained separate crew of telemarketers

Conducted door to door sales

Responsible for training of new hires

Burger Chef Company 1980-2001

Regional Manager for the East Coast

Over 130 Stores in the Eastern Regaion

Hired Associate Managers

Trained Store Managers

Was the only profitable region in the US.

Worked until they shut the chain down.

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