Customer Service Data Entry

La’Quinda R. Jordan

** ********* ** ****: 470-***-****

Riverdale, GA 30274 Email: ad5vv5@r.postjobfree.com CAREER OBJECTIVE:

Quality- focused and detail-oriented Customer service, Logistics and Medical professional seeking to obtain a challenging career position in the customer service, Logistics and Medical field that will utilize and strengthen my knowledge and expertise of over 10 years of customer service experience 5 Years of Logistics and 6 Years of Medical experience while affording the opportunity for professional growth and career development.

CAREER SKILLS:

Microsoft Word, Excel, PowerPoint, 10-Key, Data Entry, Customer Service, Cash Handling Skills, Supervisory skills, analytical and research skills, excellent verbal /written communication skills, multi-tasking /time management skills, Shipping, Forklift Operator, Auditing PRMS and CNA Experience, Patient Care, Phlebotomy skills, Specialize in EKG’s, ID-IM-SubQ-Multi Draw-Syringe-and Butterfly injections, Vital Signs, Electrocardiogram, Autoclave,Urinalysis, Glucose, Hgb, Hct, and Spirometry

PROFESSIONAL EXPERIENCE:

Able Mable Home Care Atlanta, GA

Title: CNA 02/15-01/22

● Assist Patients with ADLs such as feeding,, mouth care, grooming,and incontinence care and transfers

● Vital Signs

● Catheter Care

● Preserve Patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing

.

Home Depot Call Center Kennesaw, GA

Title: Customer Service/Call Center 10/12-05/17

● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 540 inquiries in any giving week and consistently met performance benchmarks in all areas.

● Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

● Helped the company attain the highest customer service ratings-earned 100%marks in all categories including communication skills, listening skills, problem resolution and politeness.

● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

.

University Health Center Memphis, TN

Title: Secretary 10/08-10/12

● Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.

● Compile and record medical charts, reports, and correspondence, using typewriter and company computer.

● Answer telephones, and direct calls to appropriate staff.

● Receive and route messages and documents such as laboratory results to appropriate staff.

● Analyzed, researched, and resolved discrepancies regarding patient’s accounts.

● Transcribe dictation taken by doctor.

● Assist physicians or medical scientists with reports.

● Revised departmental procedures to create a paperless environment which reduced cost by 60%. Fresh Express Morrow, Ga

04/22-Current

Title: Auditor, Forklift Operator, Dispatcher

● Communicate with Production, Scheduling, Purchasing, Transportation, Customer Service

● File and document maintenance

● Maintaining Supplies and ordering as needed ( Office Supplies, BOL’s,etc.)

● Accurate data entry and file maintenance in PRMS

● Following proper documentation procedures

● Ship confirmations and Customers orders

● Maintain and execute requests for trailer moves in YMS

● Oversee Voice Queue to disseminate work to all associates to ensure workflow continues

● Responsible for order assignments que and truck check in

● Select orders for customers

● Load and unload trailers

● Audit customer orders to ensure they have the correct amount thats on customers bill EDUCATION:

Empire Beauty College May, 2012

Licensed Cosmetology

UEI October,2019

Certified RMA (American Allied Health)

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