Customer Service Call Center

Jean Ralph Hortega

ad5vu2@r.postjobfree.com

520-***-****

Fort Myers, FL

Summary

Multilingual customer service professional with advanced Spanish and French abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Experience

Bilingual Customer Service Representative

Vixicom• Orlando, FL

03/2021 - 01/2024

I used to handle high volume of incoming calls thoroughly and efficiently, gathering customer information, fulfilling customer needs and educated them where applicable regarding products and services Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services. Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business. Remote Outbound Call Center Rep

Everise• Orlando FL

03/2018 - 03/2021

Made consistent outbound calls by identifying and assess customers’ needs to achieve satisfaction Provided accurate, valid and complete information by using the right methods/tools Handled customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution Meet personal/customer service team sales targets and call handling quotas Skills

Caller Assistance, Service Recommendations, Call Management, Refund Processing, Customer Support, Sales Promotion, Call Center Operations, Strong Interpersonal Skills, Script Reading, Problem-Solving, Upselling Strategies, CRM Systems, Goal-Oriented, Detail Oriented, Script Memorization, Sales Reporting, Closing Techniques, Stress Tolerance, Cold-Calling, Continuous Improvement, Salesforce, Active Listening, Persuasive Strategies, Sales Pitches, Attention to Detail, Customer Inquiry and Response, Customer Targeting, Outbound Calling, Interpersonal Communication, Team Leadership, Warm Calling, Inbound Calls, Telephone Interviews, Problem-Solving Abilities, Multitasking, Product and Service Understanding, Analytical Skills, Self Motivation, Call Control, Microsoft Office, Interpersonal Skills Education

Frankford High School • Scranton, PA

09/2016