Customer Service Agent

Latarsha L. Flowers

**** *.*. **** ***. Homestead, FL 33033 850-***-**** ad5vsg@r.postjobfree.com

summary of qualifications

§ Maintained a comprehensive understanding of the hair care industry and business operations.

§ Managing, motivating, and training a small team of Stylist.

§ Excellent customer service and interpersonal skills.

§ Identifying staff of training requirements.

§ Controlling and budgeting salon expenses.

§ Ensuring high standards of hygiene, cleanliness within the salon.

§ Experienced Administrator, proficient in using Desktop Applications, Microsoft Word, Excel, Spreadsheets, Outlook, Database and the Internet.

§ Comprehensive knowledge of account receivable procedures, credit and collection operations activities.

§ Developed financial budgets, mediating between lenders and borrow to proposed action plan, facilitating loan modification to prevent foreclosures.

PROFESSIONAL WORK EXPERIENCE

Home Health Aide/(Private Duty)

August 6,2017 -Feburary 6, 2020

Duties:Activities of Daily Living:Feeding,bathing,dressing,vital signs,cooking and light housekeeping.

LICENSED COSMETOLOGIST

J.C. Penney Stores/ Licensed Salon Stylist-

Dadeland Mall; Miami, Florida

May 9, 2012 – presently employed

Governors Square Mall; Tallahassee, Florida

January 18, 2005 – May 9, 2012

Maintain regular client list of 70 people, serving as their exclusive hair stylist while providing consultation with hairstyle decisions.

Maintain/proficient with manual and computerized scheduling, bookkeeping, supplies and equipment inventory. Experienced in selling hair care products to clients, and educating clients on product benefits and usage.

F.A.B. Styles Salon/Licensed Cosmetologist – Salon Owner; Tallahassee, Florida

February, 1995 – September, 1998

financial credit counselor

Consumer Credit Counseling of West Florida/Credit Counselor; Tallahassee, Florida

September 1998 – February 2002

Consumer Credit Counseling Service of Central Florida/ Credit Counselor; Tallahassee, Florida

February 1996 – August 1998

§ Interviewed clients one on one, analyzed clients financial situations, determined the cause of client’s financial problem and motivated the client to follow “CCCS” recommendations which included, goal setting, planning a budget, paying debt promptly, maintaining savings, continuing contact by phone or through periodic review.

§ Resolved client/creditor financial issues and presented financial seminars to the community.

business and finance

Capital City Bank/Executive Business Administrator/Coordinator; Tallahassee, Florida

February 12, 2002 – April 30, 2004

§ Prepared statements using Word processing, Spreadsheets, Financial Database, Internet Explorer, Notepad, Microsoft Word, Microsoft Excel, and Microsoft Outlook.

§ Performed general office duties, which included ordering supplies, maintaining records, and bookkeeping.

§ Collected and disbursed funds and completed banking transactions for all merchants.

§ Purchased account receivables from merchants, properly posted all payments and funded all merchants checking and reserve accounts.

financial credit counselor

Consumer Credit Counseling of West Florida/Credit Counselor; Tallahassee, Florida

September 1998 – February 2002

Consumer Credit Counseling Service of Central Florida/ Credit Counselor; Tallahassee, Florida

February 1996 – August 1998

§ Interviewed clients one on one, analyzed clients financial situations, determined the cause of client’s financial problem and motivated the client to follow “CCCS” recommendations which included, goal setting, planning a budget, paying debt promptly, maintaining savings, continuing contact by phone or through periodic review.

§ Resolved client/creditor issues and presented financial educational seminars to the community.

Education & Credentials

North Florida Cosmetology Institute Licensed Cosmetologist (1994 – 1995) International Career Institute, Licensed Nursing Assistant (1991-1992)

Branell Institute, Certified Professional Secretary (1990-1992) Gadsden Vocational Technical School, Certification-Marketing Strategies (1989-1990)

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