Customer Service Operations Manager
Resume:
Elijah
Jimenez
ad5vs2@r.postjobfree.com
*** ****** ******, ****** ******,
NY 11581
Feb 9, 2000
Detail-oriented with experience in inventory
management, restocking, data-tracking and
maintaining organization in retail settings. Strong work ethic and excellent communication skills. Dedicated team player committed to providing exceptional
customer service.
OPERATIONS MANAGER Oct 2022 - Present
Max Mara Manhasset, NY
SALES ASSOCIATE & STOCK
ASSOCIATE
Oct 2022 - Jul 2023
Brooks Brothers Manhasset, NY
STOCK ASSOCIATE Oct 2021 - Jan 2022
Gucci Manhasset, NY
SALES REPRESENTATIVE Jun 2019 - Oct 2019
Vector Marketing/Cutco Levittown, NY
PROJECT MANAGER Jun 2018 - Jun 2022
Faye Homes LLC Valley Stream, NY
BACHELOR OF SCIENCE Jan 2024 - Present
Farmingdale State College Farmingdale, NY
BACHELOR OF SCIENCE Aug 2023 - Dec 2023
SUNY Old Westbury Westbury, NY
ASSOCIATE DEGREE Sep 2018 - Dec 2021
Nassau Community College Garden City, NY
S K I L L S
Attention to detail
Organization
Quick decision-making
Customer service
Communication
Data analysis
Inventory Control
Troubleshooting
Problem-solving
Database management
E X P E R I E N C E
Collaborated with cross-functional teams to meet operational goals and exceed customer expectations.
Maintained organization of office documents, supplies, and inventory
Oversee inventory management for a diverse range of products in a fast-paced environment.
Implement efficient stock rotation strategies to minimize waste and optimize product freshness.
Coordinate receiving and shipping procedures to ensure timely and accurate stock replenishment.
Utilize data analysis tools to forecast demand and prevent stockouts while maximizing profitability.
Demonstrated exceptional customer service skills, resulting in increased sales and positive customer feedback.
Responsible for receiving, organizing, and replenishing inventory in a timely manner.
Utilized strong attention to detail to ensure accurate product labeling and pricing.
Collaborated with team members to maintain organized and efficient stockroom operations.
Efficiently processed shipments, ensuring accurate and timely delivery of merchandise to the sales floor.
Efficiently organized and replenished merchandise to maintain store presentation standards.
Demonstrated strong attention to detail while conducting inventory counts and restocking products.
Utilized excellent time management skills to meet deadlines and fulfill customer orders.
Collaborated with team members to ensure accurate labeling and pricing of items.
Built relationships with clients and provided exceptional customer service to drive repeat business.
Conducted product presentations and demonstrations to effectively communicate benefits to potential customers. Utilized CRM system to track leads, manage accounts, and streamline sales processes.
Utilized effective communication and negotiation skills to close deals and drive revenue growth.
Successfully met and exceeded sales targets consistently, demonstrating strong performance.
Led cross-functional teams to successfully deliver projects on time and within budget.
Supervised team of contractors to ensure high-quality home improvement projects were completed efficiently.
Conducted regular site visits to ensure projects were progressing according to schedule and budget.
Provided exceptional customer service, addressing and resolving any concerns or issues promptly.
E D U C A T I O N
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