Entry Level Help Desk

Marcus McQueen, Sr.

202-***-**** Washington D.C 20002 ad5vrs@r.postjobfree.com

Committed to continue learning in the technology industry specializing in cybersecurity. Working in a team environment to use my professional skill set of strategic critical thinking to help solve everyday situations, demonstrates a positive mindset and problems to solve with professionalism. To gain an entry level position at the help desk in IT.

WORK EXPERIENCE

Career Strategies

2022-present

Lead Maintenance technician 2

●DUTIES AND RESPONSIBILITIES:

● Perform a variety of skilled work in the maintenance and repair of District facilities

●and equipment; prioritize, schedule, assign and coordinate the work of assigned

●staff to accomplish a wide variety of duties related to the building trades.

● Construct, rebuild and repair District equipment and facilities including various

●wood and metal structures, equipment and furniture; prepare surfaces for painting

●and varnishing and apply surface coverings as required.

● Estimate cost of labor and materials for work orders; obtain competitive prices for

●equipment and supplies needed by the District.

● Perform a variety of skilled building maintenance including repairs to doors,

●windows, and other building parts; construct or assemble furniture and other wood

●and metal structures; install and maintain grand master and electronic lock

●systems and electrical security systems.

● Operate a variety of equipment and machines including saws, drill presses and

●various hand and power tools to perform repair and maintenance work; maintain

●tools and equipment in a safe, clean and proper working condition.

● Assure compliance with appropriate safety practices and procedures and with

●applicable federal, State and local codes, regulations and requirements.

● Maintain various records related to labor, materials and work orders.

● Purchase tools, equipment and materials; operate light trucks to pick up and deliver supplies.

Uber Eats – Washington, DC

2019 - Present

Driver and Delivery Services

●Main responsibility in this position was to deliver orders to customers during COVID on time and in a professional manner. Used camera phone to contact customer and document that orders were delivered and placed in specific locations based on customer requests. Also shopped retrieved items.

●100 percent customer satisfaction was achieved, and delivery was received on time.

GEC – Washington, DC

2/2017 -2020

Studying at GEC for business administration communication, critical thinking skills, Front office Management, entry level IT

Certified Guest Services Professional (CGSP)

DPI Mid Atlantic Warehouse - Capitol Heights, MD

8/2016 - 2/2017

Food Selector

This position's responsibilities were to select and pack quality food for orders that went to large grocery stores in the Washington metropolitan area, using math and communication skills to ensure the weight was correct and had to be a team player with other employees to ensure quality control.

●100 percent of orders were sent with high quality assurance satisfaction.

Rips Country Inn - Bowie, MD

4/2016 - 8/2016

Line Cook

This position allowed me to use my creativity skills to prepare the breakfast and lunch menus for over 1,000 customers.

●Time management skills serving over 1,000 customers for breakfast and lunch.

●Quality Assurance was ensured that surfaces were disinfected between visits.

●Leadership and team player in assisting chef to prepare food for breakfast and lunch shifts.

Sodexo USA - Springfield, VA

3/2015 - 4/2016

Chef-in-Line

This position allowed me to use my culinary experience. I was able to create the breakfast member, supervise kitchen staff and prepared for over 2,500 customers daily.

●Supervisor

●Leadership

●Quality Assurance and Control

●Team player

●Trainer

Wholefoods Warehouse – Landover, MD

3/2015 - 2/2012

Warehouse Worker and Forklift Operator

●Maintained quality assurance in packing orders

●Inventory products

●Communication skills

●Computer skills

●Team player

Rand Staffing and Crosby Temporary Agencies

2007 – 2012

Warehouse Worker and Forklift Operator

Working for these temporary agencies in various warehouses as a forklift operator, packer, and stocker, allowed me to utilize the following skills:

●Administration skills

●Computer skills

●Leadership

EDUCATION

July 2022 – High School Diploma - Goodwill Excel Center, Washington, DC

PROFESSIONAL SKILLS

●Stay-at-home dad

●Culinary

●Carpentry

●Forklift Operator

VOLUNTEER EXPERIENCE

Sasha Bruce Youthwork (SBY) – Washington D.C 1998

Sasha Bruce Youthwork (SBY) is a nonprofit organization that was established in 1927 by an act of Congress and campaign ran by USDA Chief Botanist Frederick Vernon Coville.

●Volunteered to help clean up the United States National Arboretum in Washington, D.C. Ensure all liter were secured and properly placed in appropriate waste containers for the entire 412 acres.

●Results that were achieved were making the United States National Arboretum beautiful from trash, and the trees, birds, flowers, grass can grow, and the community will be able to continue using the property.

CERTIFICATIONS

●Business Administration Communications June 2022

●Certified Guest Services Professional (CGSP) June 2022

●Reputation Management for Front Line Staff June 2022

●Certified Forklift Operator – Landover, Maryland September 2007

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