Customer Service Sales Associate

STEPHANIE LYNN JAMES

ad5vrg@r.postjobfree.com 314-***-****

Looking for a position I can use my customer service skills to assist in developing a strong customer relationship for the right business.

Strong CUSTOMER SERVICE BACKGROUND with experience in floor management, operations support, maintaining proper execution floor sets. A sales representative who quickly learns product features and is adept at deciphering customer needs to determine the best sales approach. Thrives on multi-tasking with a strong focus on task completion and organization. Core Competencies include:

Active Listener

Implementations

Process improvement

Processes/Procedures

Migration

Sales Leader

Training and Mentoring

PROFESSIONAL EXPERIENCE

JC PENNY – St. Louis, MO 2023 – Present

Elevated to Assistant Merchandiser: As assistant merchandiser, I was elevated as a key carrier, stocked merchandise, floor sets, manager on duty (MOD) for the entire second floor, open and close the store as

scheduled.

Jewelry Sales Associate/Asst Supervisor: 2020 - 2023

Engage customers through active listening to assist in personal choice of jewelry. Complete sales transactions and up-sell extended protection plans. Work with customers regarding financing and sizing of merchandise. Stocked merchandise, worked with vendors to initiate repairs.

Lane Bryant 2017 - 2020

Started as sales associate, was eventually promoted to assistant store manager.

Responsibilities include: open/close the store, merchandising, order supplies, deposits to the bank, and provided excellent customer service.

Advantage Home Health 2011 – Present

Caregiver to my three clients: Food preparation, clothes washing, bathing and dressing, banking as needed, maintain their space by cleaning and dusting, run arrans and transportation to doctors appointments.

Dillard’s Department Store 2000 - 2005

Customer Service Specialist: Managed the boys department, managed the cash till by providing cash to associates at registers, assisted in other departments as needed, was eventually promoted to assistant manager.

EDUCATION

Pursuing 2024 fall classes in General Studies – St. Louis Community College

Sanford Brown Business College Graduate

COMMUNITY INVOLVEMENT

Volunteer – Serve the homeless – Exceeded Ministries and Bethany COGC

Over 30 years of training preschool aged children– COGIC Organization

EMWI Youth and Young Adult Department

Bethany COGIC preschool – 1998-2000

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