Customer Service High School
Resume:
KYANN GRIFFIN
ad5vqu@r.postjobfree.com
OTTAWA, KS 66067
SUMMARY OF QUALIFICATIONS
10+ Years in banking experience with Case Processing leadership role with two years in Investigations for Identity Theft.
SKILLS
● 12 years' experience and success in accounting at various organizational levels
● Record of high-performance standards, including attention to schedules, deadlines and budgets
● Major strengths are planning and organization, problem solving and interpersonal skills
● Self-directed, work independently, but able to build team relationships
● 12 years' responsible experience in clerical, banking, credit card processing and customer service
● Excellent interpersonal communication skills; excel in assuring customers needs are met and satisfactory answers to problems and questions are provided
● Skilled handling highly personal, financial and confidential information; processed large sums of money
WORK EXPERIANCE
Fraud Investigator, US Bank - Remote Apr 2012 - Apr 2024
Ottawa, KS
● Evaluate business operations to identify risk areas for fraud
● Gather financial documents related to investigations
● Interview witnesses or suspects and take statements
● Lead, or participate in, fraud investigation teams
● Prepare written reports of investigation findings
● Recommend actions in fraud cases
● Review reports of suspected fraud to determine need for further investigation
● Create and maintain logs, records, or databases of information about fraudulent activity
● Document all investigative activities
● Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts
● Coordinate investigative efforts with law enforcement officers and attorneys
● Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques
EDUCATION
Lawrence High School, Lawrence, KS High School Diploma
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