Customer Service Case Manager

About

Extremely motivated to constantly apply and

develop skills

/hile growing professionally. Prior job experiences

have provided me with a proficiency in

communication and customer service s well as a

assion for exceeding company goals, resulting in

1n oriented professional, specializing in customer

service and critical thinking. By developing fluid

communication skills and the ability to be

coachable am able to relate to diverse clients as

well as learn new tasks quickly. take pride in

‘presenting the organization with a friendly and

professional demeanor at all times.

Key Skills

.

Bilingual

© Interpersonal skills

Leadership

* Team Management

Proficient with Word, Excel,

PowerPoint

© Problem Solving

¢ Transferable Skills

© Graphic Design

Contact

9 73 Morningside ave, Yonkers

10703

©) 914-***-****

@ ad5vqb@r.postjobfree.com

Additional

EKG Certified

Phlebotomy Certified

Education

JAN 2013 -2017

BACHELOR OF SCIENCE; PHILOSOPHY &HISTORY

-SUNY ALBANY

JAN 2011-2013

ASSOCIATES DEGREE IN CRIMINAL JUSTICE

Work Experience

Case Manager CUCS

* Conduct thorough assessments to identify the specific needs,

strengths, and goals of clients

. Developed individualized care plans, outlining appropriate

interventions, services, and resources needed to address the

identified needs and goals of clients.

. Collaborate and coordinate services that align with clients’

care plans, ensuring continuity of care and promoting efficient

service delivery.

Shift Supervisor DHS

NOV 22- MAR 23

* Directing the Community Associates in day-to-day activities .

* Managed scheduling for employees such as clocking in

and clocking out

* Assisted residents/clients with receiving resources like food

stamps and medicaid

Case Supervisor Catholic Charities

MAY 22- NOV 22

+ Evaluate patients (existing, new and prospective) based on

their needs, limitations and desires

+ Address patient concerns and goals while maintaining

constant communication with the patient as well as a case

manager

* Build rapport with patients and their families

* Coordinate care with PT and OT departments

+ Develop care plans for patients

Patient Care Assistant AHS

NOV 17- MAR 22

* Carefully attended to patient's immediate needs and

concerns by acknowledging and providing required attention.

* Monitored, tracked and conveyed important patient

information to healthcare staff to help optimize treatment

planning and care delivery.

e Consistently. attended to everv medical need of the patient.

Contact this candidate