Customer Service Medical Billing

BRITTANY ROSCOE

** ****** ******, ***********, ** 30281 470-***-**** ad5vpu@r.postjobfree.com

PROFESSIONAL PROFILE

Reliable, task focused professional backed by a customer service experience background of 10 years combined with leadership skills. Maintains normal standards of ethics, conduct, and organizational policies in job-related activities. Works in diverse teams and communicates well with others. Projects a positive and professional image on behalf of the company.

Adjusts priorities and manages time wisely in fast-paced environments.

Attentive and able to effectively handle data and information.

Microsoft Office (Word, Excel, PowerPoint). Typing Speed: 40 WPM.

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-9-CM HCPCS CPT ICD-10-CM Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Managed Care (HMO, PPO, POS) Government Payers Third Party Payers Worker’s Compensation

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

EOBs Payment Posting Revenue Cycle Management Scheduling Meaningful Use

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance Co-Payments Deductibles Co-Insurance Superbills

Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility

EDUCATION

Ultimate Medical Academy

Associate of Science in Medical Billing and Coding, 2017 Medical Billing and Coding Diploma, 2016

Associates of Science Healthcare Management, 2024

Healthcare Management 2023

WORK EXPERIENCE

Solutran 08/2022 – Current

Benefit Specialist

Preform quality check on benefit related data

Assist members regarding benefit claim issues and plan changes

Distribute benefits enrollment materials and determine eligibility

Enroll members in benefit program

Recruiting Solutions, VBO 04/2020 – 07/2021

Collector 1

Receive payments and post amounts paid to accounts

Identify accounts receivable and overdue

Record information about financial status of customers and status of collection efforts Identify codes for payment

Apogee Women’s Health, College Park GA 10/2018 – 10/2020

Receptionist/ Billing and Coder

Warmly greet patients and verify insurance information upon check in.

Schedule appointments while verifying patient information and updating EMR / EHR software.

Electronically prepare charts and files for clinic clients.

Manage insurance claims, invoices, and payments

Properly code services, procedures, diagnoses and treatments

Krystals, Stockbridge, GA 09/16 - 02/2018

Manager

Interacted with customers.

Identified customer needs and provided resolutions to problems and inquiries. Enter data clearly and accurately.

Handle Deposit

Benihana, Atlanta, GA 04/2015 – 07/2018

Server / Hostess / Customer Service Representative

Greet guests upon entering the establishment.

Take and schedule reservations; assign guests to their tables and escort them to their seats.

Ensure that quality standards and service are being delivered.

Contact this candidate