Patient Care Customer Relations
Resume:
SKILLS
EXPERIENCE
JESSCYNTHIA
ALEXANDER
ad5vop@r.postjobfree.com
White Plains, NY 10601
• Staff Supervision
• Business Administration
• Meeting Facilitation
• Customer Relations
ASST. MANAGER 02/2023 to 12/2023
Amic Inc. assoc. for Mentally Ill & Disabilities - Tarrytown, NY
• Monitored employee attendance records, timekeeping, and payroll information.
• Served as a liaison between staff members and senior management personnel. Organized schedules, workflows and shift coverage to meet expected business demands.
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• Delegated daily tasks to team members to optimize group productivity.
• Recruited and trained new employees to meet job requirements. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
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• Produced thorough, accurate and timely reports of project activities. UNIT PATIENT CARE TECHNICIAN 08/2017 to 11/2023
Westchester County Medical Center - Valhalla, NY
Performed patient care duties, such as assisting with activities of daily living, monitoring vital signs and providing personal hygiene assistance.
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Ensured timely delivery of meals for patients as well as maintenance of meal trays and carts.
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Responded quickly to acute changes in patient's conditions or emergency situations under direction of a Registered Nurse.
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• Transported patients using wheelchairs or strhers when necessary. Assisted with admissions process including gathering information from new patients upon arrival.
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• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Assisted with patient admissions, discharges and transfers.
• Restocked unit frequently with necessary medical supplies. Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
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JUVENILE DETENTION SPECIALIST 01/2014 to 07/2023 Woodfield Cottage/Children's Village Inc. - Valhalla, NY
• Developed and implemented individualized behavioral plans for detained youth. Conducted group discussions with juveniles on topics such as life skills, decision- making, anger management and conflict resolution.
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Maintained accurate records of all interactions with detained juveniles and their families upon visitations.
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Responded promptly to emergency situations involving detained juveniles, including physical aggression, medical issues or suicide attempts.
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• Completed daily reports.
• Observed and recorded progress of each juvenile offender.
• Supervised inmates during day-to-day activities.
• Performed head counts, checking cells for missing inmates. Inspected locks, window bars, doors and security systems to support escape prevention.
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EDUCATION AND
TRAINING
REFERENCES
BEHAVIORAL YOUTH SPECIALIST 06/2009 to 10/2013
Jewish Board of Family and Children's Service - Hawthorne, NY Conducted assessments of client needs and developed strategies to help them achieve their goals.
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Collaborated with school personnel, parents and guardians, community resources and other professionals to ensure best outcomes for the youth.
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Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building.
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Maintained accurate records of participant attendance and progress toward program objectives.
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Acted as a liaison between the agency and clients' schools or employers when needed.
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• Addressed any concerns or complaints from parents or guardians promptly.
• Provided feedback on individual actions, behaviors and verbal responses. Used active listening skills and supportive diction to cultivate client rapport and open communication.
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• Performed psychosocial assessments and documented casework. Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
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ADMINISTRATIVE ASSISTANT 04/2005 to 06/2011
Amscan, Inc./Corporate office - Elmsford, NY
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
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Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
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Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
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• Inventoried and ordered supplies for office.
• Created travel arrangements for senior managers according to their requirements. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
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• Processed invoices for payment using accounting software applications.
• Scheduled appointments between clients and customers and internal staff members. Barr Street Community College - Lancaster, SC
Associate of Arts
Writing, Humanities, Social Science, 07/1984
References available upon request.
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