Customer Service Information Technology
Resume:
PROFILE
Detail-oriented, results-driven, and
multifaceted professional, seeking a
challenging career in the field of finance and
information technology to effectively utilize
broad-based skills in business operations,
leadership, and Project Management,
reporting as well as customer service honed
from experience.
CONTACT
ad5vmr@r.postjobfree.com
Address: 509 Woodbridge
Commons way Iselin, 08830
AREAS OF EXPERTISE
• Time Management
• Stakeholder Engagement
• Teamwork & Collaboration
• Quick learner
• CI Mind Set
• Strong Analytical skills
• Effective communication
skills
• Filing
• Query handling
SKILLS
• Google Sheets
• Apprise
• V lookup
• Critical thinking
• Problem solving
• Reconciliation
• MS Office (Word,
excel & Power Point)
• Advance Excel &
VBA
• Internal auditing
EDUCATION
MBA-Anna University-2011. B.com-Madras
University-2008.
MEENAKSHI
RADHAKRISHNAN
WORK EXPERIENCE
Dream On Me - AR Specialist [05/12/2023–Current]
• Maintaining bookkeeping databases and spreadsheets and updating information.
• Communicating with previous clients and customers to request payment and arrange payment plans
• Collecting payments from customers and accurately recording them in the system
• Creating reports and balance sheets that document overall profits and losses
• Updating client accounts based on payment or contact information
• Resolving discrepancies, disputes, or errors in billing or payments
• Complying with local financial requirements and regulations.
• Disputing charge backs.
AR Process: Vendors - AMAZON/HOMEDEPOT/WAYFAIR/ ONLINESALES 1. Sales Order Creation: Customers place orders, and sales orders are generated. 2. Invoicing: Invoices are created and sent to customers. 3. Payment Receipt: Customers make payments, and remittances are received. 4. Matching: Remittances are matched to sales orders and invoices. 5. Discrepancy Resolution: Any differences or discrepancies are investigated and resolved.
Matching Sales Orders to Remittances:
1. Verify payment amount and date.
2. Check the customer account number and invoice number. 3. Ensure the payment is applied to the correct invoice. Resolving Discrepancies:
1. Investigate the cause (e.g., incorrect payment amount, missed application). 2. Communicate with customers to clarify issues.
3. Make necessary adjustments or corrections.
4. Update records accurately.
Charge back Analyst:
1.Investigating Charge back Claims: Working directly with clients to research fraud claims, identifying potential cases and tracing digital information related to the disputed. 2.Investigating the charge backs whether its valid or invalid. If its invalid dispute them accordingly and inform the vendor and follow up them for payback. 3.When responding to charge backs alerts, they collaborate with vendors and clients, discussing evidence from cases and understanding why a fraud event occurred. 4.Based on their investigations, they determine which charge backs cases are valid and warrant further action.
Vihaa Apparels - Book keeper – (05/07/2023)
Looking after "Vihaa Apparels " clothing business accounts. Record daily financial transactions, including sales, purchases, payments, and receipts. Ensure that all transactions are accurately documented and categorized.
Analyzed data from the general ledger system to prepare internal and external financial statements. Used Microsoft Excel to verify the accuracy of information and develop detailed spreadsheets. Recorded and analyzed files to create entries for the general ledger.
Shell Business Operation Chennai - Senior Analyst Period: Mar 2010 to Jun 2012. Receive Expense Report (claims) along with supporting from employees working in Various location around the world Recording of (DCR) Document Control Report Number against the receipt of Expense report Maintaining & updating the PM lite Document register Ensuring of Expense report has the necessary backup and manager's approval wherever required Ensuring all the controls has been followed at the time of processing the Expense report. Coordinating with other team on receipt of refund from employees and ensuring the same got accounted Preparation of Expense report data for metrics purpose Providing Training to New employee regarding the Pro Master tool and the usage of it. Providing "No Pending claims Confirmation" to HR team whenever employee leaves from organization. Queries Handling on priority basis and ensure that been resolved then and there. Organized Team Meeting Individually Presented PM Lite process updates in the Team meeting Handled documentation process on Import Payments (ie. Import on Purchase / Service) Involved in Migration activities on other countries(OMAN/UAE) Assisting in Interim & yearly Final Audit
Achievements/Awards:
Initiated Macro for pickup report and DCR and got recognition from Team Manager. Ensuring that the TAT is never missed out and accomplishing the business requirement as prescribed. Trained 100% PM Lite Process to the existing employees and new joiner. Responding to queries from business as well from the customer on time.
Got Awards and Recognition on various assignments. Rewarded cash money for supporting the DS India GSAP GO Live, where the entire process migrated from one ERP to another. Awarded well done card for migrating the new process OMAN & UAE and supporting the same till the process stabilized. Steria India Ltd - Process Assistant -
Period: June-08 - Feb -10
Redesigned accounts payable forms for better understanding among the Asia-Pac community Slashed late fees from 30% to 5% and enhanced productivity by 47% by redesigning and implementing an improved AP approval process
Implemented new AP procedures that reduced costs by $30K annually Months end close processing, including GL reconciliations, account analysis and AP accrual management. Preparation of Monthly & Quartile KPI Metrics for Global Freight team. Successfully implemented the Email automation and reduced the 0.5 FTE saving. CERTIFICATION-
Manpower Certification program in Accounts Receivable/Accounts Payable (June, 2020)
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