Customer Service Parole Officer
Resume:
Edna Mitchell
Senior Parole Officer II
ad5vft@r.postjobfree.com
Houston, TX 77038
Experience
Institutional Parole Officer II, Texas Department of Criminal Justice, Houston, TX
January 2009 – March 2018
Conduct interviews with offenders during orientation to obtain release plans at the Intermediate Sanctions Facility. Prepare responses to correspondence, inquiries, and offender request following established procedures regarding confidential information; and responds to inquiries from offenders and the public telephonically, and in writing. Coordinating and communicating offender information with staff, department officials, agencies and the public. Processing and discharging of offenders, and performing routine case management work.
Institutional Parole Officer, Texas Department of Criminal Justice, Henderson, TX
August 2008 – January 2009
Conduct interviews with offenders during orientation to obtain release plans at the Intermediate Sanctions Facility. Prepare responses to correspondence, inquiries, and offender request following established procedures regarding confidential information; and responds to inquiries from offenders and the public telephonically, and in writing. Coordinating and communicating offender information with staff, department officials, agencies and the public. Processing and discharging of offenders, and performing routine case management work.
District Parole Officer I, Texas Department of Criminal Justice, Longview, TX
January 2008 – October 2008
Conduct interviews with offenders and family members, pre- parole investigations, and completion of violation reports. Use of independent judgment on individual cases, carious collateral contacts and extensive travel to the offender’s home, county jails and private prisons. Visiting other agencies to obtain official information on offenders to complete hearing packets. Preparing cases for presentations, hearings, an preparing information and evidence to support violation reports. Make necessary referrals to help the offender’s reintegration into society, i.e. ABE/GED classes. Drug and Alcohol counseling, the Department of Human Services ect. Responded to inquiries from the offender and public in person, telephonically, and in writing. Investigation of criminal history, investigation of difficult and complicated cases to prepare appropriate reports.
Administrative Coordinator III Human Resources. Louisiana Department of Corrections, Keithville, Louisiana
July 2006 – January 2008
Time entry and payroll, verified time sheets for accuracy and entering data in the computer. Maintained and updated time sheets. Prepared Payroll reports, verifying personnel files and employment verifications. Assisted proctor with new employee orientation, testing and the collection of all necessary documentation and information for cadets attending the Correctional Officer Academy. Typed routine memos, and letters using the provided format. Answered the phone and routed calls to prospective department.
Corrections Sargeant, Louisiana Department of Corrections, Keithville, Louisiana
October 2005 -July 2006
Supervising adult inmates in a penal setting. Ensuring that they abide by all the rules, and submitting disciplinary reports when violations occurred. Worked various drops in the institution, i.e. Dorms, infirmary, towers, front gate, control center, dining hall and the activity center.
Administrative Coordinator I, Northwest Developmental Center, Bossier City, Louisiana
April 2004- October 2005
Office Coordinator for the Nutrition Department. Formatted weekly menus for 190 individuals. Revised diet order forms, weekly reports, and established and maintained files. Answered telephone calls, collected and distributed mail, operated copier machine, cashier, supply requisitions and typed routine letters and memos.
Data Entry Operator, Burnet Staffing Company, Houston, Texas
November 2002- December 2003
Performed data entry, filing, copying, scanning and other clerical duties at various companies on temporary assignment
Information Process Specialist, Fort Bend County Clerk’s Office, Richmond, Texas
November 1999 – May 2001
Customer service and clerical duties. Performed data entry on crt and pc. Assisted the public in person and telephonically about basic services. Filed, recorded and indexed court documents, optical imaging, received payments, and prepped and scanned legal documents. Sorted and distributed mail.
Senior District Parole Officer II, Texas Department of Criminal Justice, Dallas, Texas, and Houston, Texas
March 1981 – January 1998
Supervised clients paroled from the Texas Department of Criminal Justice. Assisted clients by making the appropriate referrals to agencies for employment, drug counseling, submitted violation reports, progress reports and attended revocation hearings. Supervised regular caseload for 5 years, and intensive electronic monitoring caseload for 11 years.
Education
Sam Houston State University, Huntsville, Texas
December 1978
Bachelors Degree, Social Rehabilitation/Social Services. Minor Office Administration
Skills
Working Knowledge of Word, Excel and SAP
Communication
Organization
Problem Solving
Case Management
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