Customer Service Representative
Resume:
Janaya Brown
**** ****** ****** ********* *****
Skilled professional with 2+ years of experience in working as a customer service representative. Experienced in handling phone calls, collections, mortgage, loan verification. Answered phone calls and maintained customer information. Worked in a call center environment and has experienced in handling MS office application.
Her Performance at the call center has been measured through call count and customer satisfaction. She is having high speed AT&T internet connection and available for 100% attendance during training.
Work Experience
Title Clerk
Harris County - Humble, TX
May 2022 to Present
My duty is to process and prepare all new and used vehicles. Also to prepare tax and title documents, after preparing the documents I would then submit all legal transfer paperwork to the Department of Motor Vehicles.
Customer Service Representative
CenterPoint Energy
December 2021 to June 2022
Maintain customer accounts and record account information. Oversee customer electric emergency accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences
Mortgage Specialist
Iron Mountain
October 2020 to October 2021
· As a mortgage specialist I would handle the administrative aspects of a mortgage.
· My specific job duties include reviewing and verifying loan application information, processing necessary paperwork, and filing borrower information with the lending bank.
· Responded to customer queries via email and maintained customer information. Customer Service Representative
Advantmed
June 2020 to October 2020
· Answer inbound/outbound calls from members and schedule Appointments for them.
· Provided customer information, gathered details and maintained customer information.
· Responded to customer queries and provided customer support. Collections Agent
Alorica
March 2017 to April 2019
· My job duties were to collect payment for outstanding or overdue bills through phone calls and emails.
· While also making sure these terms are honored and met and create reports for the creditor regarding the delinquent account. Handled phone calls and responded to customer queries. Technical Support Agent
Asurion
June 2018 to December 2018
· As a technical support agent my job was to identify hardware and software issues with doing some basic troubleshooting and trying to diagnose and resolve any type of network issues.
· And mainly speaking to customers quickly to get to the root of their problem. Handled phone calls and worked in a call center environment. Cashier Walmart
Walmart
February 2014 to February 2017
· As a cashier my job was to scan customers items and totaling the purchase for the customer.
· Also, to resolve any issues and answer questions, and collect payments in the form of cash, card, and check.
Education
College Diplomacy in Medical Office Administration Remington College
High school diploma or GED
Skills
• Phone calls
• Customer service
• Call center
• Mortgage
• Loan
• Verification
• Collection
• MS office
Certifications and Licenses
Certified Medical Assistant
Assessments
Customer service fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Basic computer skills — Completed
August 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Work style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Customer focus & orientation — Completed
April 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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