It Support Software Engineer
Resume:
Lamyae Chafik
ad5vdc@r.postjobfree.com
https://www.linkedin.com/in/lamyaechafik/
Jersey City, NJ
Summary
Multi-lingual Professional with experience specializing in software development HTML, CSS, and JavaScript. Experienced in the customer support field with a Bachelor's of Networking and Security.
A proven track record of executing complex technical projects for development. Strong attention to detail and capacity to work under pressure to fulfill deadlines. Fluent in English, French, and Arabic.
Technical Skills
HTML CSS CISCO JavaScript Ticketing System
Education
Per Scholas Software Engineer Jersey City, NJ September 2023
Bachelor's of Networking and Security October 2016
Faculty of Science and Technology Settat, Morocco
Certifications
Google IT Support Professional Certificate 01/2021
Financial Investment Operation Year Up Boston 08/2018
Professional Experience
IT Support Engineer Zoom Information Inc. Waltham, MA 01/2022 - 05/2022
Installed and maintained the company's computer systems and network
Met with clients to diagnose software, networking, or hardware issus
Used good problem-solving skills for troubleshooting problems
Utilized remote access to perform troubleshooting when needed
Data Repair Analyst Granite Telecommunication Quincy, MA 09/2021 - 10/2021
Troubleshoot customer requests to ensure proper resolution
Processed all conversions and change orders for mobile customers
Provided technical assistance to customers on inbound telephone tech support calls
Updated premier and sales with due date information
Waitress Sulmona Restaurant Cambridge, MA 02/2017 - 11/2019
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Sales Associate and Cashier ZARA – Boston, MA 08/2016 - 02/2017
Maintained records related to sales, returns and inventory availability
Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites
Managed team members to maintain floor and stockroom standards in order to achieve our brand's goal
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