Customer Service Vice President

Malcom J. O’Neal

•**** Bailey Street Winston-Salem, NC, 27106• 336-***-****• ad5vcv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced sales professional with exemplary job performance, management plus customer service expertise, and consumer relations involvement.

EXPERIENCE

Community Service Manager/Vice President

Smiley Sweets - Winston-Salem, NC

August 2022 to Present

Manage all community service workers for placement and hours.

Oversee all operations of Smiley Sweets Inc programs that are ran on a day to day basis and also special events. .

In charge of connecting with other employers as far as various donations to the company and making sure they are donated to the correct departments.

Warehouse Worker, Pool Builders Supply, Greensboro NC

04-2022-present

Responsible for pulling all orders for daily pickups

Restocking product to racks and cycle counting

Pulling orders for trucks going out the next day

Assistant Manager, Parrish Tire Company Inc. Winston Salem NC

04-2017/09-2020

Responsible for receiving and delivering Inventory.

Supervise a team of 7 to 8 employees to make sure inventory is pulled correctly.

Loading 9 to 11 trucks nightly for delivery next day.

Logistics of routes and trucks and alternatives to accommodate customers to avoid negative feedback.

Concierge, First Residential Inc. Charlotte, NC 07-2016/present

Greet and open doors (when applicable) for residents, tenants and guests.

Respond to all requests in a courteous, professional manner at all times.

Implement/enforce building access control.

Prevent unauthorized written and verbal solicitations throughout the building.

Log in all contractors. Notify superintendent of any contractors or repairmen in the building.

General Manager, Bentley’s Night Club Inc, Greensboro NC 01-2014/02-2015

Administer the operations of a club to handle the day-to-day running of the establishment.

Responsible for determining the type of entertainment that will be used to make the establishment as successful as possible.

Determines the type of advertising campaign that will be most effective, develop a budget, and implement an advertising program.

Insert Operator, Winston Salem Journal Inc., Winston Salem, NC 03-2013/08-2014

Responsible for machine set-up, operation of machines and complete required documentation.

Determines machine settings that maintain quality and meets productivity expectations

Perform checks and preventative maintenance procedures when scheduled and required.

Para Professional PSR, Upward Change Health Services, Greensboro NC 05-2012/09-2013

Plan therapeutic activities for consumers age ranges 18-55 daily.

Provide through daily supervision, and a safe therapeutic environment to consumers in care.

Accurately and thoroughly document client behavior, incidents and medication.

Represent the agency in the local community and professional meetings (ie. Mental Health, Department of Social Services, Schools, Department of Facility Services, Court system, etc)

Sales Associate/Customer Service Specialist, Buckle Inc., Fargo, ND.,Winston-Salem, NC. 03-2007/05-2009

Sold clothing and accessories to consumers

Maintained sales floor items and inventory

Performed cash register duties

Managed team of two while meeting and exceeding sales goals in dry season by two percent

Camp Counselor, YMCA of Fargo, Fargo. ND 06-2006/08-2006

Supervised children in summer camp program

Planned and initiated program activities

Assisted camper with living skill

Managed children and initiated budget for camp programs through Director of YMCA

Office Assistant/Stocker/Customer Service Specialist, Food Lion Inc., Winston-Salem, NC 06-2002/03-2012

Consultatively communicated with customers to resolve complex inquiries and complaints regarding their service with the company and provide suitable recommendations & resolutions.

Apply negotiation skills to extend community relations and customer service to seek answers that will result in a win-win situation that will benefit the customer and the company.

Maintain current knowledge of office procedures and policies

Assist in maintaining adequate Front-End security to control cash, shrink and dishonesty

Unloaded trucks.

Accounted for inventory accuracy.

Stocked and restocked grocery store shelves.

Found efficient ways to do job and seek to reduce costs and improve labor productivity

Next in line in absence of manager and performed opening and closing duties for the store

EDUCATION

Minnesota State University Moorhead, Moorhead, MN, Fall 2004-Spring-2008 Purpose: Mass Communications/ Business Admin.

TRAINING and Computer Skills

Proficient in Microsoft Works 2007 and 2010• WPM: 85• Familiar with Alice and C++ systems• Customer Service Training• Media, Photography, Computer Information Systems

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