Customer Service Project Management

Quartina Valdez

***** ******* **. **********, ** 48075 313-***-**** ad5vbo@r.postjobfree.com

Objective Maximiaze my professional skills to utlize lead position in customer service, communication, and project management skills

Professional Experience Postal Worker, USPS, Ypsilanti, MI 01/18-04/24

Provide quality customers service and processing return mail items for customers

Sort and deliver US mail and package

Operate automated soring equipment

Dispatcher,AT&T, Southfield,MI 09/08-10/17

Assist with insuring the load for AT&T technicians is maintained at an attainable level

Aid technicians in locating, accessing, and closing jobs

Communicate with other internal departments about AT&T policies and operations

Reschedule appointments for customers in the event of extremities Guard,STRATEGIC SECURITY,Oak Park MI 07/07-09/08

Handlied sensitive, confidential records while patroling and securing facilities

Monitored cameras at premises to conductte inspections of individuals and conveyances

Kept up-to-date records and daily reports

Flexible and versatile – able to maintain a great personality under pressure Labor Worker, PTI-QUALITY CONTAINMENT SOLUTIONS, Detroit,MI 07/06-01/07

Managed all aspects of day-to-day production volumes, sometimes as a project manager

Assembled and stocked equipment for professional Presentations

Motivated talent for quickly mastering technology – adaptable to a changing work environment.

Efficient in multi-tasking and met daily production goals Diner Baker, EINSTEIN BAGELS, Southfield, MI 12/05-07/06

Provided more than six years of customer service experience customer service to all Einstein customers

Managed all cash transactions

Reconciled of cash drawer

Displayed qualities of assertiveness, humility and dedication. as a Diner Baker

Secondary Skills

Experienced in web browsing, research and Microsoft Offfice

Experienced in enforcing laws and regulations

Lisa Miller

567 Rose Lane Colorado Springs, CO 81207 960-***-**** ad5vbo@r.postjobfree.com Page 2

Education SOUTHFIELD HIGH SCHOOL, Southfield, MI 6/03

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