Salesforce Developer Administrator

MARLENE

SENIOR SALESFORCE DEVELOPER

PROFILE SUMMARY

·Around 16 years of IT with most of it spent in focus of CRM working on developments and deployments, has a clear understanding of Salesforce/Vlocity deployments.

·An enthusiastic Salesforce Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

·Demonstrate strong interpersonal skills to lead through all aspects of the development cycle.

·Experience in Salesforce (SFDC) CRM with end-to-end implementation experience and Salesforce.com integration experience including different business systems as well as integration tools.

·Hand on-experience in Salesforce DevOps.

·Monitoring and maintaining Salesforce systems for optimal performance and scalability

·Experience and responsible in deployments from Sandbox Orgs to Production.

·Worked on Lightning Web Components LWC and collection of APIs.

·Customized Salesforce User Profiles.

·Designed, developed, and deployed Apex Classes, Apex Scheduler, Apex triggers, Apex Web Services, Flows.

·Salesforce configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration.

·Worked on Lightening in creating the custom fields, profiles, sharing rules, custom buttons, validation rules and actions.

·All aspects of user and license management including new user setup, roles, profiles, permissions, public groups, sharing rules

·Work with our external partners to develop, debug, and deploy applications.

·Work closely with other developers and product teams to meet fixed deadlines.

·Ability to work as a self-starter in a fast-paced environment.

·Proactively identifying the issues (specially related to business operation) and providing the necessary solutions.

·Set up and administrate user profiles and access levels for Salesforce.

·Working knowledge in generating Reports, Dashboards, Custom Reports and analyzing the data in SalesForce.

·Experience in writing the SOQL queries.

·Excellent team member with problem-solving and trouble-shooting capabilities, Quick Learner, highly motivated, result oriented and an enthusiastic team player.

·Responsible for all activities related to the development, implementation, and support of Salesforce projects.

·Extensive experience in end-to-end implementation experience with the SFDC platform and responsible for the application design, development, and support for Salesforce projects.

·Knowledge of Agile Methodologies like Scrum, using Jira tool and Azure.

·Involved in CPQ (Configure, Price & Quote) design and mapped to salesforce custom.

·Involved in implementation activities and Support activities post implementation.

·Understanding of Salesforce APIs used to integrate with other systems in the organization.

·Extensive experience with SFMC REST and SOAP API data transmission protocols.

·Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams

TECHNICAL SKILLS TECHNOLOGIES:

Operating System : Windows 11, Unix, macOS 14.3.1

Programming : PL-SQL, Shell Scripts, Python, Apex, Java

Database : SOQL, MS SQL Server 2014, Oracle 11g, SQL*Developer.

Cloud Tools : Salesforce, CG Cloud, Vlocity, CPQ, Salesforce Customer 360 / Customers IDs

ETL Tools : Informatica Power Center 9.x, 10.x, Performance Monitor, Informatica Cloud

Application Servers : SAP Reports y SAP ABAP, SAP BO, Oracle Form

Data Modeling : MS Visio, Data Vault Model, Star Model and Snowflake Model, Erwin

Scheduling Tools : Apex Scheduled Jobs

EIM Tools : Informatica MDM Multi-domain

Methodologies Tool : Azure, Copado

DevOps : GitHub, CLI, Azure DevOps, Pipelines

EDUCATION & CERTIFICATIONS

·Bachelor Telematic Engineering,

·Unidad Professional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas - IPN, MX, 2004

·Salesforce Administrator Certified - Credential ID: 3126145

·Salesforce OmniStudio Consultant Certified - Credential ID: 2755958

·Telematics Engineering UPIITA/IPN Ced. 10252566

·Siebel New Features / Siebel 8.1 2011

·English Language Program - Pacific Language Institute (Toronto, CA) – 2005

PROFESSIONAL EXPERIENCE

Client: PepsiCo, NJ Jul 2022 – Till Date

Role: Salesforce Technical Lead

Description: PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products.

Responsibilities:

·Experience and responsible in deployments from Sandbox Orgs to Production.

·Worked on Lightning Web Components LWC and collection of APIs.

·Designed, developed and deployed Apex Classes, Apex Scheduler, Apex triggers, Apex Web Services, Flows.

·Worked on Lightening in creating the custom fields, profiles, sharing rules, custom buttons, validation rules and actions.

·Debug logging Salesforce experience.

·Proactively identifying the issues (specially related to business operation) and providing the necessary solutions.

·Reports and dashboards development.

·Experience in writing the SOQL queries.

·SOQL, Dataloader, IDX.

·AWS DynamoDB / MySQL AWS, DB data management, Python.

·Hands on Salesforce Customer 360 / Customers IDs

·Serve as Scrum Master Engineer.

·Azure Boards boards use to plan, track, and discuss work across the entire development process, with agile methodologies, including Scrum and Kanban.

·Continuous deployment and continuous delivery (CD) to Azure DevOps pipelines.

·Salesforce Unlocked package deployment with Visual Studio and Azure DevOps.

·Designing and implementing Salesforce solutions to meet client needs.

·Hands on experience on REST & SOAP API – SFDC Integrations would be preferred.

·Providing guidance and support to development teams.

·OKTA Migration Authentication project leadership, design, develop, implementation and deployment of new Apex plugins in Salesforce to successful authentication from Salesforce outbound services to SAP PO.

·Experience in Sales Cloud and Service Cloud.

·Working on integration of Salesforce and Microsoft Azure.

·Experience with configurations, customization, programming with APEX APIs, APEX Triggers and implementing new instances of Salesforce.

Environment: Salesforce Consumer Goods, GIT, DevOps like Azure, GitHub, SOQL, Custom Objects, Flows, Approval Process, Controllers, Reports.

Client: Izzi Telecom, Mexico Jul 2019 – Jun 2022

Role: Salesforce Consultant

Description: Izzi offers services in more than 60 cities in 29 states of Mexico, with a network that covers over 30,000 kilometers (19,000 mi) of optic fiber and 77,000 km (48,000 mi) of coaxial cable. It offers Internet, television and telephone services for residents and businesses.

Responsibilities:

·Serve as Salesforce Consultant, responsible of Salesforce Order Management and Salesforce DevOps.

·Commerce Cloud – B2C ecommerce solution experience through order management operation.

·Hand on-experience in Salesforce/AWS DevOps.

·Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.

·Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.

·Experience and responsible in deployments from Sandbox Orgs to Production.

·Worked on Lightning Web Components LWC and collection of APIs.

·Monitoring and AWS API integration maintenance within Salesforce objects.

·Hands on Experience on Salesforce support tools like workbench, Data Loader, Salesforce Inspector.

·Debug logging Salesforce experience.

·Proactively identifying the issues (specially related to business operation) and providing the necessary solutions.

·Examine API debug logs through AWS Cloudwatch and Grafana.

·Set up and administrate user profiles and access levels for Salesforce.

·Reports and dashboards development.

·Experience in writing the SOQL queries.

·Worked with Salesforce/Vlocity deployments.

·Involved in CPQ (Configure, Price & Quote) design and mapped to salesforce custom.

·Apex Language, Apex Scheduler, Apex triggers, Apex Web Services.

·SOQL, Dataloader, IDX.

·AWS DynamoDB / MySQL AWS, DB data management, Python.

Environment: Salesforce Service, Vlocity Objects, GIT, DevOps, GitHub, SOQL, CPQ.

Client: Comex Group, Mexico May 2016 – Jun 2019

Role: Senior ETL Informatica Developer and Analyst

Description: Comex Group is the fourth largest paint manufacturer and distributor of paints and waterproofing products in North America, with 3,300 locations. Comex sells paint and coatings. As of 2013, the company distributed its products through 234 Comex stores in the United States, 80 Comex stores and 1500 external retailers in Canada. It also operates five manufacturing sites in the US and three in Canada. In January 2016, Comex opened its 4,000th store in Mexico.

Responsibilities:

·Served as Informatica Cloud / IPC developer.

·Experience in Analysis, Design, Development, Implementation, Testing and Support of Data Integration Solutions by Informatica PowerCenter (7.1.3/8.6.1)

·Experience in integration of several data sources with in Multiple Relational Databases like Oracle, SQL Server and worked on integrating data from Salesforce / BI / flat files.

·Designed and developed ETL Architecture to load data from various sources like DB2, Oracle, Flat files, and XML files, XML, and SQL server targets.

·Involved in all phases of data warehouse project life cycle.

·Developing SQL with Oracle, SQL Server.

·Creation of Unix shell scripts to run and control the IPC workflows.

·Develop workflows in IPC for Salesforce CRM implementation. Test cases within Salesforce Team.

·Production support to resolve ongoing issues.

·Apply transformation rules, using Expression Transformation, SP transformation to delete targets tables, Lookups Transformation to recovery and looking for information, Normalizer transformation, Aggregator transformation, Update Transformation, Router transformation, Filter transformation, Sequence transformation, Join Transformation (Normal Join, Master Outer Join, Detail Outer Join and Full Outer Join)

·Develop workflows in Workflow Manager, creating session task, Assignment Task, Command task to send E Mails Notification walk through shell scripts.

·Connect to various Sources like Oracle, flat files.

·Creation of Sources and Target in share folder and creation of Shortcut Sources and Targets

·Creation of mapplets and mapplets reusables and session reusables

·Comparison between Sources and Target Tables using Lookup Transformation and Join Transformation

·Develop mappings with several cleanse functions to move data into worktables.

·Create sessions, workflows, and parameter Files and shell script.

·Generate Scripts to create tables, Grants, Insert, Update, Select, Create Delete, insert script, alter and synonym create in Oracle Database.

Environment: Informatica Power Center 9.1, Oracle 8i, 11g and 12g, Toad, PL SQL, Salesforce.

Client: Aserta Financials, Mexico Jan 2012 – April 2016

Role: Senior Siebel CRM Consultant

Description: Grupo Financiero Aserta is a company providing financial solutions. It offers surety insurance, requirements, bonding, and other services.

Responsibilities:

·Served as Siebel CRM Consultant

·Siebel CRM Configuration, development and deployments.

·Skilled and experience PL SQL Developer.

·Served as Informatica IPC developer

·Siebel web services and Informatica workflows development and integration.

·Logs user search by shell scripting.

·Batch processes monitoring.

·IPC workflow development managing BI data.

·Developing SQL with Oracle, SQL Server.

·Creation of Unix shell scripts to run and control the IPC workflows.

·Create low level design documents, Source to Target mappings, unit test case and test logs documents.

Environment: Siebel CRM, Power Center v9.1, SQL Developer.

Client: Aserta Financials, Mexico Jul 2010 – Nov 2011

Role: Jr Siebel CRM Consultant

Description: MetLife is an insurance company for people, cars, houses, and the main need is generating reports for the different regulatory organism for avoid inconsistences in insurance policies. MetLife uses Informatica Power Center as an ETL tool and databases like Oracle, DB2, and Teradata. Our main objective was guaranteeing the data integrity for the correct decision making.

Responsibilities:

·Served as Siebel CRM Consultant

·Siebel CRM Configuration, development and deployments.

·Skilled and experience PL SQL Developer.

Environment: Siebel CRM, Power Center v9.1, PL/SQL.

Client: Iusacell, Mexico Nov 2008 – Jul 2010

Role: Java Developer

Description: Provider of wireless telecommunications and cellular services in Mexico. The company primarily offers mobile telephony services, including postpaid, prepaid, long distance, paging, wireless telephony, data transmission and roaming services.

Responsibilities:

·Served as a Java developer.

·Traffic mediation and interconnection for GSM technology.

·Traffic mediation State and Country reports.

Environment: Java.

Client: Casas Geo, Mexico Jan 2008– Oct 2008

Role: Jr Siebel Consultant

Description: Casas GEO (BMV: GEOB / BM: XGEO) was a leading housing developer in Mexico and one of the largest in Latin America. The company was engaged in all aspects of design, development, construction, marketing, sales, and delivery of mainly low-income housing developments in Mexico.

Responsibilities:

·Served as Siebel developer.

·Siebel CRM Configuration, development and deployments.

·Skilled and experience PL SQL Developer.

Environment: Siebel CRM, PLSQL.

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