Field Service Engineer
Resume:
JEFF CRAWFORD
Lake Bluff, IL *****
ad5vag@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Field Service Engineer
Cy-Laser America - Sterling Heights, MI
April 2023 to Present
Cy-Laser America is a manufacturer and supplier of fiber-optic laser cutting systems and welding systems based out of Italy with sites in Europe, USA, Canada and Mexico. Cy-laser’s founder Mr. Livio Campana is the entrepreneur engineer of the fiber-laser system that is used widely around the world. As a Field Service Engineer my duties include traveling to various manufacturing sites in the USA to assist in installations of fiber-optic laser cutting system machines. On call to travel to various Cy-Laser client manufacturing sites in the USA for hardware repairs and hardware service maintenance programs. I would assist and train Cy-Laser client’s operators in proper operation of laser cutting systems hardware and software interface and demonstrate maintenance routines for optimal use of laser systems. On site liaison communications with manufacturing client’s management and CAD programmers to track production performance so as to correct and or match the clients projected production quotas of the fiber-laser machines. Throughout on site service calls, I would be in communication with Cy-Laser management in USA and Italy for appointment on site duties, support, orders, and appointment completion. I often received proprietary CAD software training and hardware training via internet and on site by CY-laser management. I worked with IGP Photonics Fiber laser systems and software and nLight Fiber laser corona systems and software on various Cy-Laser system machines. The following are some detailed duties as a Field Service Engineer and systems I encountered in my daily work: On call to a changing schedule and adjusting accordingly to go on site to repair/monitor CY-Laser Fiber Laser systems using various hand tools, powered tools, multi-meters, calibration tools such as micrometer and digital-calipers, precise cleaning of optical lenses and laser head assembly and trouble shooting, use of calibration of laser head torch and motor units, nLight fiber optic-cable laser quartz head microscope and software to clean and examine quartz head for laser, rewiring of laser cabling from laser generator to PLC system in laser machine, Install and trouble shoot large and small Chase Chiller systems, VFD drive trouble shooting, hydraulic motor pump, manifold and systems repair and maintenance, pneumatic systems and hoses repair and maintenance, light curtain repair, magnet-field sensor repair and install, industrial Air Filtering systems connected to laser system machine, industrial air compressor operation, oxygen and nitrogen generating systems monitoring and connecting, trouble shooting various PLC systems and wiring using multi-meters and software, electro mechanical industrial scraper and conveyor systems repair, large hydraulic table repair and trouble shooting of various connected sensors, connecting of high voltage wiring, PLC/sensors, PLC/electrical cabinets fuses, electrical breakers, electrical relays, Ethernet cabling, Video camera, Numeric Control PC trouble shooting and repair, use of electrical schematics and diagrams of main and peripheral equipment for connection. Working closely and in contact with colleagues and management at all times to improve operations was a prime focus at Cy-Laser. Maintenance Engineer
Ocado Group - Pleasant Prairie, WI
January 2023 to Present
Ocado is a Robotics tech company based out of the UK that works with grocery companies such as Kroger in the United States to enable on time home deliveries ordered via the internet. As a Robotics Maintenance Engineer at Ocado my duties include repair/monitor of Ocado's proprietary robots using various hand tools, powered tools, multimeters, laptop computer to ssh/telnet into bot using Linux commands for diagnostic testing the bot components and software flashing, use Fix CMMS and Ocado web based software for bot repair/parts tracking, reference Ocado web based bot repair SOP-documentation when needed. Repair and monitor via SCADA Ocado's peripheral equipment located on multi floor levels sectioned through out the facility, these handle sorting/product moving were Kroger employees work, also maintain robot product moving interactions at peripheral equipment. The peripheral equipment includes PLC systems, pneumatic systems, electro mechanical conveyor and elevator systems, various sensors and SCADA integrated PLC/sensors, PLC/electrical cabinets, pneumatic elevator lifting chutes that handle totes and robots hoist tote interactions, extensive tote conveyer sensor laden systems through out the facility. Documentation is done thru CMMS Fix software, Ocado web portal engineering maintenance applications and Google suite apps. At times fill-in as a Robot Operator. These duties were to monitor robots on the grid that are interacting with peripheral equipment via Ocado web based software, real time video tracking when needed, radio based communications feedback with team engineers for problem notification, ssh/telnet into bot with linux commands to resolve issues or bring bots back for repairs if possible. Daily meetings are held with management and fellow team members concerning operational efficiency and projected goals of Ocado’s and Kroger’s partnership. Computer Tech / Repair Maintenance Tech
Gadgets Plus - Wauconda, IL
2017 to Present
On call as the in-house tech. As a tech I inspect a very wide variety of items purchased from auction lot sales, test and source parts to repair/refurbish them using a variety of hand tools, power tools, specialty tools, multi-meters, variable power supplies and electronic testing equipment. Electrical & mechanical troubleshooting of Golf carts, Lawn mowing equipment, Small engines 2 and 4 stroke, Medical Simulation equipment, Telecom equipment, Security/Fire Alarms, PLC modules, Industrial control equipment, Rack Server units, Network Router and Switching units, Computer Tape/HD backup units, Computer Desktop PCs, Laptops, Printers various Audio/Video equipment, wide variety of Computer Wi-Fi products. Also I assist the business owner who is a real-estate broker in doing basic home electrical work indoor and outdoor for his real-estate listing when needed.
Electrician / Electrician Inspector
Vivint Solar, a Sunrun Co. - Wheeling, IL
2019 to 2020
Assist lead electrician and work solo in various electrical installations. Examples of these electrical installations are installing new electrical panels and sub panels, service wires, in ground and wall mounted meter panels, meter mast conduit and weather heads, breaker replacement, running various electrical wire and conduit emt, rmc, fmc, working with and connecting services under live conditions, connecting and running wire for solar systems. Maintaining electrical service van equipment stock and organization. The job required a spotless driving record as I was responsible for company vehicles that were driven home after work.
As an Inspector, I performed pre-inspections prior to township inspectors reviews and with township inspectors onsite going over the solar installations from blue-prints to top to bottom inspections of solar equipment. My job also was to fix if possible may types of electrical and or construction or code violation issues that would fail the inspection. Build a relationship with township inspectors to better Vivint’s status with townships. Keep up to date on NEC solar codes. Attend meetings with supervisors to evaluate and overcome various situations to streamline inspection processes. Submit and pickup permits for solar home buildouts to townships construction departments, and work with other office departments that are involved with permitting. Examine CAD layouts for possible problems in permit submissions or with inspectors. Maintain a work van stocked with material to fix NEC and construction code violations
(breakers, stickers, connectors, grounding rods, construction screws, conduit, wire, electrician’s tools and power tools and more)
HVAC Apprentice
Fitzgerald HVAC - Lake Bluff, IL
2018 to 2018
Helper-apprentice part-time with a local HVAC service/repair technician professional. Duties include new air conditioner installations, basic duct work contruction, general yearly maintenance service of gas furnaces and air conditioners, residential and commercial, ground and roof top HVAC units. Computer Technician
Zones - Carol Stream, IL
2016 to 2018
My duties involved software instal configurations to clients’ specifications of laptops, desktops, thin clients, tablets, smart-phones, switches, routers, server towers, blade servers, raid hard-drive arrays, various credit card readers, various types of printers, POS systems. Some of the brands of hardware configured were, HP, Acer, Dell, Microsoft, Apple, Asus, Samsung, Toshiba, PAX, Google, Oki Data. Tasks involved finding invoices and purchased products ordered of clients, scanning invoices into Microsoft AX database to be worked on, setting up and interfacing with Zones servers to load customer specific software and installation of additional hardware such as hard-drives, memory, all products serial number info and client info are scanned into client specific Excel data-bases to be uploaded to AX, all units are serial numbered to clients’ needs with many different types of custom labeling created as needed, when completed orders are double checked for accuracy then scanned again for shipping to clients. The job was fast paced with many orders needing to ship on short notice with high accuracy from start to finish. Different methods of imaging computers are used such as Symantic Ghost, Acrons Snap Deploy, Microsoft PXE server, USB prepared thumb drives. Building out and wiring various rack servers and documenting all necessary steps in the build out and communicating to Zones lead floor manager concerning changes in build outs and time of builds to relay to Zones sales department. Illinois Gaming Terminal Operator Tech
Morris Gaming / Latner Gaming - Illinois
2014 to 2016
Troubleshoot and resolve/repair onsite issues effecting Video slot machines, replacing buttons, switches, circuit boards, LCD screens, coordinating the updating Firmware with a Illinois State Licensed Video Gaming ILL State Police, I was authorized to open and start up known as a “Go Live” of a new video gaming location with the ILL Gaming authorities. Fix ATM payout machines this involved replacing money electronic money handling device parts and electronic components such as LCD screens, keypads, electronic locks, and coordinating with cash handling security company for pickups, all the while documenting procedures in a database for auditing and business functions. Installation of video gaming machines, security cameras, power and video cabling, Cat5 cabling, network equipment, video surveillance recorders. Responsible for acquiring and maintaining an extensive background checked Illinois State Licensed Video Gaming ID, this means having a very good public record as well as very good driving record.
Computer Technician
Jeff Crawford Computer Technician Contractor - Oak Park, IL August 2006 to September 2015
Contracted as a Computer Tech Support for various sub-contractors and clients for over ten years. Duties involved break fix support for clients covering various equipment such as laptops computers, desktop computers, smart phones, tablets, routers/access points/Wi-Fi, Bluetooth devices, switches, data backup systems and networked servers home and business units, software imaging to various computer and peripheral devices, security software and security network hardware, security camera systems indoor/outdoor, backup/repair software, installing and running cat5 network cabling with additional hardware in offices and homes and employing electrical/construction skills, multimedia software and peripheral devices for home integration with smart TV/audio devices, printer/MFP devices and software for business and home environments, digital cameras and digital camera software support, customer software trouble shooting directly interfacing with clients questions or remote access to clients computing devices/networks for troubleshooting. Daily usage of CMR software such as Salesforce to track parts/sales/inventory/vendors/customers/employees/management. Attend meetings with subcontractor management or clients for job details and projects expectations consultations. to Continue tech education attending various classes and talks in the ever-evolving compute tech field. Traffic Camera Instaltion Tech
Quality Counts - Mount Prospect, IL
2012 to 2014
Job entailed the installation of Video Cameras, Infra-red/Motion Sensors, Pressure Sensors, at various car and pedestrian street locations throughout Chicago area Illinois and Indiana to acquire data for private and governmental clients. Data entry into data-base formatted for clients along with compiled video data for overview by client. Maintaining warehouse organization of equipment with auditing and repairing when needed. Interacting daily with management and employees to formulate best working procedures for setting up equipment for up and coming jobs to maintain effectiveness and safety while on the job alone. Regularly climbing ladders of large sizes, working in the daytime and night time. The job required a spotless driving record as I was responsible for company vehicles that were driven home after work. Education
Associate's degree in Computer Science
Microtrain - Lombard, IL
Associate's degree in Computer Networking
Triton College - River Grove, IL
Associate's degree in Electrical Engineering Technology/ HVAC Chicago Professional Center - Prospect Heights, IL Skills
• Programmable Logic Controllers
• NEC
• Firmware
• Climbing
• Sensors
• Linux
• Desktop Support
• Software Troubleshooting
• AutoCAD
• Active Directory
• Cabling
• Help Desk
• Troubleshooting
• Computer Networking
• Network Support
• DNS
• LAN
• Microsoft Windows
• DHCP
• Microsoft Windows Server
• Low Voltage
• C/C++
• TCP/IP
• WAN
• Load Balancing
• Operating Systems
• Microsoft Exchange
• Technical Support
• VMWare
• Disaster Recovery
• Network Firewalls
• System Administration
• PowerShell
• Network Administration
• VPN
• Welding
• HVAC
• Stick welding
• Technical sales
Certifications and Licenses
NEC Electricians Contractors License
2018 to Present
NEC Electricians Certification License
OSHA 10 Hours Construction Safety Certificate
2019 to Present
OSHA 10 Hours Construction Safety Certificate
NFPA 70E Certificate - Electrical Safety
2019 to Present
NFPA 70E Certificate - Electrical Safety
Maintenance Certificate – Chicago Professional Center, Prospect Heights, IL 2018
HVAC and PLC related course work
Universal Federal EPA Certified HVAC Technician – ESCO Institute HVAC and Refrigerant course work.
Universal R-410 Certification – ESCO Institute
2018
HVAC Refrigerant couse work
PLC Certificate – (Allen Bradley- 500) Chicago Professional Center 2018 to Present
PLC Course work
A+ Certification – Microtrain, Lombard IL
Present
Computer Hardware Tech certification
Network + Certification – Microtrain, Lombard IL
Present
Computer Network certification
MCP Certification – Microtrain, Lombard IL
Present
Microsoft Certified Profesional certification
Video Gaming Terminal Handler License – Illinois Gaming Board, IL Present
License verifying extensive background check by state of Illinois to operate Video Gaming machines. Additional Information
I have 10+ years Computer Tech maintenance and repair, Adobe & Graphic Software usage, Basic CAD related software usage Electrical/Electronic experience installation and troubleshooting, wide variety of Mechanical Skills including Auto & Small Engine Repair, Carpentry, basic Welding skills.
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