Customer Service Call Center
Resume:
Jennifer Hollis
Winter Haven, FL *****
ad5va3@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Airlife Medical, LLC. - Auburndale, FL
June 2022 to March 2024
Answered phones, filled medical equipment claims for patients, set up appointments, took payments, verified insurance plans, filed paperwork
Call Center Representative
ResultsCX - Lakeland, FL
June 2019 to December 2020
I worked under the client of Humana by answering inbound phone calls from members inquiring about their benefits that were covered, went over claims in detail and helped correct who was supposed to be paying the bill. Discussed prescription benefits members had, went over co-pays, tiers of Rx, and what level members were in. Processed payments, went above and beyond for members to make sure all their questions and concerns were met.
Call Center Representative
Sykes Enterprises, Incorporated - Lakeland, FL
May 2019 to June 2019
Only made it to training didn't feel comfortable selling people things that weren't needed or that they couldn't afford.
Education
Some College
Polk State College - Winter Haven, FL
High school diploma or GED
Skills
• Customer Service
• Computer Skills
• Cash Handling
• Medical Scheduling
• Phone Etiquette
• Insurance Verification
• Medical Terminology
• Typing
• HIPAA
• Computer skills, energetic, Fast Learner (2 years)
• Microsoft Excel
• Microsoft Office
• Medical Billing
• Patient Care
• Medical Records
• Multi-line Phone Systems
• Transcription
• Microsoft Powerpoint
• Cashiering
Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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