Business Analyst Product Manager

Executive Summary

Product Manager/Product Owner, Digital Innovation General Motors/Senior Business Analyst Health and Human Services Commission/Credit Card Network Processing/Clearing and Settlement Sr. Systems Analyst, Federal, State and Local Government Payment Product Processing Business Analyst/Product Development Design Analyst/Business Requirements Analyst/Web and eCommerce Business Analyst / Financial Services Business Analyst/Marketing, Sales, and Customer Service Analyst

Skills

Agile Product Methodology-SCRUM, SAFe Agile

User Story creation, backlog grooming and sprint planning using Azure Dev Ops.

Collaboration with developer and QA teams to ensure business user stories are understood.

Collaboration with Line of Business Product Managers and teams to brainstorm and ideate solutions for internal and external customers.

Expert in eliciting needs and requirements with external customers using B2B and B2C SaaS solutions.

Ability to translate road map into product needs and priority.

Creating process flow diagrams using Visio or Miro.

Expert in the elicitation of functional and non-functional business requirements.

Define requirements through Epics, Features and User Stories

Expert in creating User Acceptance Criteria

Post implementation support and product validation

Subject Matter Expert

Vendor Management

Managing expectations

Building Client trust

Manage day to day operations and Program change requests

Certifications and Education

SAFe 5 Certified Agilist-2021

SAFe 5 Certified Product Owner/Product Manager-2021

Continuing Education/Certification

Business Analyst Certificate Program, Certification of Capability in Business Analysis (CCBA)-The University of Texas Continuing Education-May 2014

University of Georgia, B.A. History - 1992

Professional Experience

Product Manager/Product Owner/General Motors IT Innovation Center, Austin

May 2021-Present

Product Owner for Digital Business Team and Technology Organization.

Partner with cross functional teams across IT and the Line of Business to manage the execution of requirements for creation of GM connected vehicle software and services.

Contribute to business strategy, framework, and roadmaps.

Help deliver Objectives and Key Results at program level.

Facilitate and lead design of new or enhanced business processes.

Guide SCRUM team through product lifecycle.

Responsible for backlog grooming and user story refinement throughout the sprints.

Work with UX/UI designers to create mobile and web versions of end user software.

Translate business requirements to IT requirements ensuring the development team understands the “why” of their work.

Document as is business processes to help define improved processes.

Lead requirements elicitation activities.

Lead sprint planning ceremonies resulting defined user stories ready for development.

Work with IT Development teams to ensure the teams understand objectives and estimate their work accordingly.

Create User Stories and Acceptance Criteria work items in Azure Dev Ops.

Lead daily stand ups with development teams to assess project status.

Use analytical skills to see the whole picture and assess risks and dependencies.

Work with Product Manager and Operations teams to ensure operational readiness for our GM customers.

Senior Business Analyst/Behavioral Health Systems and Intellectual Developmental Disabilities Applications Development-Texas Health and Human Services

May 2019-May 2021

Conduct advanced business analysis work. Leads and facilitates the service-request lifecycle process via customer-related service requests, business requirements analysis, documentation of business workflows, and solicitation of requirements, business requirements peer reviews, technical specifications, related artifacts review, and leading user acceptance testing prior to implementation.

Liaison between technical and non-technical customers, effectively providing automated solutions to non-automated business problems. Document clear, detailed, and thorough technical specifications from simple to complex requests. Conduct user design sessions. Ensure ideas are clear and concise.

Collaborate with Project Managers, Program SMEs and technical staff to perform analysis, design and planning during project development and implementation stages.

Provide quality assurance-related consultation to users. Communicates technical business processes verbally and via workflow diagrams.

Participate as the Lead Business Analyst on project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements, and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.

Senior Business Analyst/Governance Engagement Manager

State of Texas Health and Human Services Commission-Office of CIO

September 2017-May 2019

Develop and/or coordinate solutions for complex business problems that require ingenuity and innovation.

Locate customer support resources needed in support of priority or critical issues escalated to CIO office program area needs.

Work with CIO management team to identify best practices throughout the organization and communicate/implement these practices on a system-wide level.

Facilitate governance meetings to ensure successful outcomes.

Ensure governance related customer requests are handled in a timely manner.

Collaborate with business units and service delivery teams to facilitate documenting, tracking, and understanding of customer requirements and expectations for IT solutions to meet business needs.

Lead initiatives involving multiple organizations from initial request to resolution.

Point of contact to ensure that customer requests flow through the IT governance process and promote the alignment of these requests with business strategies across program areas with respect to customer systems, services used, and interfaces/dependencies with other systems across the Health and Human Services system and network.

Senior Business Analyst

Texas Department of State Health Systems-Applications Development

July 2016-September 2017

Perform advanced business analysis work.

Coordinate with Program Stakeholders to gather business requirements documents and to understand needs.

Analyze current business processes and perform Gap analysis to convey difference in before and after processes and program applications.

Liaison with IT partners and Program Stakeholders to create documentation for Legislative Exceptional Items.

Translate Stakeholder needs to IT partners to create successful project outcomes at the highest level.

Senior Systems Analyst

Visa, Inc

May 2013-Jan 2016

Define and analyze Business Requirements through Business Requirements Documents and domain knowledge for the development of new Visa products, fee rates, fee rate business rules and fee programs.

Analyze, document and design solutions for future system and business process enhancements.

Serve as conduit between Business Partners, Development and Project Management to understand project implications through the entire software development lifecycle.

Responsible for creating and delivering General Design documents to business partners and

Provide estimates on scope and scale of effort needed to implement final requirements.

Senior Business Analyst

ACS, a Xerox Company

February 2012– May 2013

Lead Business Analyst for Federal and State Government Electronic Payment Card projects to include new and enhanced functionality.

Responsible for Request for Proposals (RFPs) analysis to uncover GAPS and risks prior to requirements elicitation.

Coordinate and facilitate communication between internal and external Stakeholders, Product Management, and project team members.

Serve as Subject Matter Expert across all payment product lines offered by Xerox.

Adhering strictly to all deliverable dates and communicating any or all risks as needed.

Provide requirements and communication support to onshore and offshore Development and Quality Assurance teams.

Business Analyst-Product Development

Periscope Holdings

November 2010– August 2011 (10 months)

Created and implemented Periscope’s work change management process to better utilize resources and prioritize work.

Designed and gathered requirements for business process improvements that enabled customers to upload contract and account files to their eProcurement system without assistance from Periscope.

Understanding customer offline procurement processes and enabling those processes to move online for efficiency and cost savings purposes.

Assisted the development, quality assurance and support teams during design phase and after implementation.

Requirements Analyst

NIC, LLC

July 2009– December 2010

Lead Business Analyst responsible for working with the Texas Department of Public Safety transition to real-time web services and online payment processing using the Texas.gov web portal. Included in the rewrite were a new User Interface and the implementation of concrete business rules used consistently throughout the website.

Conducted JAD sessions with clients to uncover functional and nonfunctional project requirements.

Online Marketing and ecommerce Business Analyst

National Instruments

October 2007– November 2009

Responsible for gathering business requirements for eCommerce and eCRM projects, using interviews, systems knowledge, and analysis.

Use SCRUM methodology to implement new online features.

Implement online credit card services for Europe by working with Finance, legal and third-party vendors.

Create and deliver new project, processes or training presentations to eCommerce teams and other business areas.

Communicate all project updates, changes and successes to business owners and upper management.

Create all testing documentation and perform UAT testing for projects.

Business Analyst-Compliance, IT, Call Center, Web Services, and Marketing

Dell Financial Services, Inc.

2000– 2007

Sr. Business Analyst-Product Development and Call Center Operations

Business lead for implementing all projects related to the Dell Financial Services website.

Responsible for day-to-day operations as well as strategic changes to the Dell Financial Services website.

Implemented the online bill pay feature for Dell Financial Services and created a successful marketing campaign that increased feature usage by 50%.

Serve as vendor manager for all day-to-day operations and feature enhancements between Dell Financial Services and online payment vendor.

Responsible for online process training documents for customer service representatives.

Dell Financial Services

Sr. Sales Coordinator and IT Business Analyst

Responsible for training multiple to Dell sales teams to improve knowledge and sales of financial products.

Prepare and present presentations to sales teams on new products, processes, or enhancements.

Serve as liaison between the business units and IT to conduct root cause analysis and communicate needs and issues between the two areas.

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