Qa Analyst Quality Assurance

Nishi Kalra, MBA

Chicago, IL 312-***-**** ad5uyh@r.postjobfree.com LinkedIn

Senior QA Analyst

Test Planning Leadership Complex Issues Resolution

Helping large organizations ensure software quality through analysis and comprehensive testing methodologies.

Career Profile

Senior QA Analyst with 12+ years of success in enhancing product quality and optimizing testing processes across Medicare organizations. Successful in developing effective test strategies, leading cross-functional teams of up to 10 people and implementing automated testing frameworks. Known for driving continuous improvement initiatives and ensuring adherence to industry best practices.

Adept at collaborating with stakeholders to deliver high-quality software solutions that exceed expectations. Progressive career track record—earning four (4) promotions as a result of consistently meeting/exceeding annual performance standards measuring Quality Assurance, Efficiency, Timeliness, and Leadership.

Core Competencies

Regression Testing Defect Tracking Systems Performance Testing Test Case Design Risk Assessment

Software Quality Assurance Regression Testing Software Bug Software Development and Quality Assurance Processes

Continuous Integration/Continuous Deployment Security and Mobile Testing Test Management Requirements Analysis

Data Validation Agile Software Development Test Strategy Development Test Automation Frameworks Team Leadership

Professional Experience

GoHealth, LLC Senior QA Analyst Chicago, IL 2021 – 2024

Ensured alignment with stakeholder expectations and led multiple product teams of up to 10 professionals in comprehensive testing initiatives for an online health insurance marketplace offering Medicare plans administered through private health insurance companies. Optimized workflow dynamics by fostering collaboration between engineering, product, and QA teams, facilitating effective cross-functional communication. Ensured optimal user experience across devices and browsers by implementing robust mobile and web testing strategies, leveraging diverse tools and platforms.

-Organizational Impact -

Maintained defect-free product releases and enhanced customer satisfaction by providing post-production support and executing thorough testing actions.

Streamlined operational efficiency by orchestrating seamless code delivery and deployment, ensuring continuous software releases to production within aggressive timelines—from 24 hours to one (1) week.

Improved product quality and accelerated release cycles by up to 72 hours through spearheading end-to-end testing efforts, leveraging automated scripts and manual suites.

Optimized project visibility and transparency by streamlining testing processes through implementation of rigorous test case documentation and tracking methodologies.

GoHealth, LLC QA Analyst III Chicago, IL 2015 – 2021

Streamlined workflows and optimized testing processes through proficient execution of test cases and defect management using ALM (Quality Center). Ensured robust software performance and quality improvements by conducting diverse testing methodologies, including functional, system, regression, and UAT. Facilitated seamless integration of testing practices into SDLC, enhancing product quality and meeting project specifications. Mentored three (3) staff on product features and functionalities.

-Organizational Impact -

Enhanced clarity and alignment across teams by developing QA documentation, driving efficiency and cohesion.

Key contributor to improving rate calculations for premium amounts for healthcare plans by analyzing carrier data.

Met deadlines and fostered accountability within project teams—improving user stories via Sprint planning and delivery in < 24 hours.

GoHealth, LLC QA Analyst II Chicago, IL 2012 – 2015

Streamlined testing processes, enhancing efficiency and accuracy in identifying defects and ensuring product quality. Facilitated seamless communication between teams, leading to swift issue resolution and improved product delivery timelines. Elevated collaboration across cross-functional teams, fostering a cohesive environment for requirement clarification and issue resolution.

-Organizational Impact -

Enhanced product reliability across web, mobile, and desktop platforms through test execution and defect management.

Implemented robust regression testing strategies, safeguarding existing functionality while integrating new features.

Additional Experience

Jr. Quality Assurance Analyst GoHealth, LLC

QA Engineer ADP, Inc.

Education

Master’s in Business Management

MLN College - Kurukshtra University

Technical Proficiencies

JIRA, Zephyr, AWS, Git, Bitbucket, MySQL, Redshift, Secure File Transfer Protocol (SFTP), REST APIs, Agile Testing and Methodologies, Swagger API, API Testing, Jira, Confluence, Eclipse, SQL, MySQL, Basic java and Selenium

Testimonials

“Nishi is a dedicated and thorough QA tester whom I had the pleasure of working with for several years. In addition to having a keen eye for finding obscure bugs that my software engineers failed to identify, Nishi distinguished herself by always looking to grow her skills and learn new things, whether that's being the first to evaluate new tools or learning how to write testing code and functional specifications for how software systems should function. Her attention to detail was key in delivering successful software projects, and Nishi is someone I would always want on my team.”

- Jough Dempsey, Principal Engineer, GoHealth

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