Customer Service Help Desk
Resume:
RICHMOND L. GARDNER
*** ******* ** *** *** Horsham PA 19044
ad5uy7@r.postjobfree.com
QUALIFICATIONS
Have worked wide range of customer service jobs, phone sales of Social Security supplements, Navy Personnelman, sales of pharmaceutical plans, surveyed snowplowing customers to ensure our services were satisfactory.
HTML composition using HTML-Kit (Windows) and Bluefish (Linux), MS Word, MS Excel, MS Outlook, MS Access, Open Office, Dreamweaver, Votebuilder, dBase, WordPerfect
EDUCATION
Boston College, Chestnut Hill, MA
·B.A. in History
oAdditional coursework in C, Cobol, Systems Analysis, and database management.
The Cittone Institute, Plymouth Meeting, PA
·Help Desk Analyst
oInstallation of software and hardware and methods for troubleshooting hardware components.
oFeatures and functions of Windows Operating Systems, MS Office 2000, including MS Word, MS Excel, MS Access and Outlook 2000.
PROFESSIONAL EXPERIENCE
Skippack Pharmacy
4/21 - 7/21
Performed administrative assistance tasks for the vaccination program that Skippack was running
Checked people in and out of the Skippack vaccination program using a personal computer
State of Pennsylvania
LIHEAP
10/16 – 1/17
Run cases for citizens who need financial help with their heating bills
Research citizen incomes to determine if they’re qualified
Check into other qualifications and send letters asking for further information
USM Snow & Ice Management Services
12/15 – 4/16
Call USM Contractors to confirm readiness status before storms
Call to learn and document current status of snow and ice removal
Call to check with snowplowing customers to ensure job was done correctly
Kaplan Services
10/15 – 12/15
Client: Humana
Answered calls from customers who wanted to know about our Medicare Part D prescription drug plans
Describe plans in detail and look up drug prices to see how competitive our prices were
Sell plans once customers were satisfied with answers
US Social Forum
3/15 – 6/15
Worked as volunteer on outreach/registration tasks
Built a database of contacts
Checked in both people who had signed up and people who were entering
USM Snow & Ice Management Services
12/14 – 4/15
Call USM Contractors to confirm readiness status before storms
Call to learn and document current status of snow and ice removal
Call to check with snowplowing customers to ensure job was done correctly
Officeteam
2/14 – 3/14
Client: Signa
Received calls from customers who wished to purchase pharmaceutical plans
Looked up customers purchase history in database
Sell customer pharmaceutical plan that was determined to be right for them
Jewish Reconstruction Federation
11/05 – 1/08
Kept congregation lists consistent with database (Using the program Raiser's Edge) by checking addresses, spouses and name changes. Worked with list of @ 40,000 families.
U.S. Navy
5/91- 1/01
Personnelman 3rd Class
Responsible for personnel functions involving enlistments, transfers, check-ins, ID cards.
Managed a personnel database, including migration of data from mainframe to PC-based, dBase system.
Provided support for computer hardware and software including; MS Office, WordPerfect, dBase, and other propriety Naval programs.
Received Letter of Commendation, two Good Conduct medals & a humanitarian award.
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