Information Technology Customer Service
Resume:
Jegan Nathan
US Citizen
Plano Tx 75024
Mobile: 945-***-****
e. mail: ad5uy3@r.postjobfree.com
Professional Summary:
For the past 30 years fully involved in managerial functions.
Involved in all departments to run smooth operations.
Responsible for planning, execution of time- and action-plans.
Organised interdepartmental meetings for effective utilisation of all available resources.
Well versed in communication, both verbal and written.
Very good at interacting with superiors and subordinates. Out and out a team player.
Skilled in handling all sorts of customers, creditors and bankers.
Years of proven experience in the IT Industry with a broad background in database, hardware and network.
Participated in ITGC (Information Technology General Compliance), ITAC (Information Technology Application Control), audit. Involved in the process of creating System policies, procedures, counter measures.
Provided solutions for IT security and ITAC process improvement.
Microsoft Certifications: Microsoft Certified System Engineer (NT 4.0 Core, TCP/IP)
Microsoft Certified Solution Developer (VB 5 .0, SQL Server 6.5)
Microsoft Certified Professional
EXPERIENCE:
Optimizer IT Consulting Pvt Ltd Apr’ 21 to Jan’ 24
Consultant.
Solely responsible for preparing test cases, validation checking, process workflow monitoring, interacting between developer and end user in implementing Ramco ERP upgrade release in all modules (O to C, P to P and R to R) for our client ProConnect Supply Chain Solutions Ltd.
Conducted ITGC (Information Technology General Compliance) and ITAC (Information Technology Application Control) audit for TTKHC. (TTK Health Care Ltd).
Involved in identifying their key security issues.
Created and involved in implementing IT Policies, procedures, Counter measures and analysed the existing AC process and suggested process improvement,
To improve and handle the operational challenges, identified and suggested various process and procedures and the importance of using various software for operations like,
1.Asset, back up, Change Cloud Services, Help desk and Computer Virus management.
2.HR process and security
3.Incident identification, handling, reporting, and trouble shooting.
4.Physical and environmental security issues
5.Procurement process and Software development
6.Supplier service policy (SLA and NDA agreements)
7.Technical Vulnerability.
Lalaji Memorial Omega International School. Sep ‘13 to Mar 2021
Purchase Manager.
Solely responsible for all types of purchases in this school, which has fifty hundred students of various curriculum like CBSE, CIC, IB and NOIS.
Every month we, my department will be managing purchase in millions.
After I took over as purchase manager implemented purchase procedures and systemised the department. Created various levels of approval on need basis.
Generating MIS on monthly basis
Managed CAPEX and OPEX expenses.
Implemented the system for smooth distribution of bulk items like student Uniforms, textbooks, and notebooks.
Entirely responsible as manager for stores operations. (Inward, Issues, MSL, stock audit etc}
Shreenidhi Apparel Pvt Ltd. Sep ‘12 to Apr’ 13
General Manager.
Looked after the entire business consisting of more than 250 employees.
Involved in A-to-Z processes in the export of knitted garments.
Responsible for costing and price negotiation, time and action plans and product execution.
Sudarshan Auto Electrical Components Pvt Ltd. Oct ‘09 to Aug ‘12
Manager – Operations (key clients included Johnson Lifts, JCBL, and NSR Rama Rao Body Builders and Tata Motors).
Entirely responsible for the Chennai Unit involving manufacturing of cable wire harnesses.
Interacted with customers for their business requirements.
Responsible for cost management.
Managed manpower management, BOM (Bill of Materials) planning, purchases, production and payment follow-up.
Some of our key clients are Johnson Lifts, JCBL, and NSR Rama Rao Body Builders and Tata Motors.
Alltel Communications Inc, Tampa FL, US Feb ‘04 to May ‘07
Technical Support
Provided technical support to all kind of Cell Phone related technical issues using Main frame-based applications in Windows 2000 environment.
Trouble shooting operations with Lucent, Motorola and Nortel Switches.
“Create, Delete and Perform” trouble shooting operations with Voice mail systems like Glennare, Centigram and Anypath Voice Mail systems.
Assisted installation of software and troubleshooting technical issues for data accessing, connectivity and configure the cell phones as modems.
Call trace records in Switch mate, Nortel and Lucent switches (main frame-based applications) to provide information about the location and the cell tower from where the call was made and the caller information.
Critical responsibility includes to provide location and call information as requested time and again by the Law enforcement department (911) strictly following all protocols.
Citigroup, Tampa Oct ‘00 to June ‘03
Technical Support Analyst
Provided technical support to more than 200 users in Tampa, more than 150 users in Latin America and India for all kind of desktop related issues; installation and distribution of various software. Trouble shooting and configuration of ODBC and registry for all Global Trade Applications.
Served as Security and Database administrator for the main Trade application “TRIMS” (Trade Record Information Management System), Oracle based client server application.
Managed Windows NT 4.0 and Windows 2000 Servers to distribute our software.
Provided technical support to Main Frame based application using the front-end Samar Term Office.
Provided remote assistance using VNC and Net meetings to various Citigroup locations.
Created software distribution packages by using Win install.
Provided technical preparation and support for worldwide conference calls to identify software development issues and for rollout instructions of software release.
Performed monthly entitlement review and monthly verification of holiday listing with database calendar for all Latin American countries to avoid any monetary loss to Global Trade transactions.
Executed the COB (Continuity of business) operation at our recovery sites (Tampa and Rutherford NJ) in disaster recovery exercise for users from Tampa Florida and India (Mumbai and Chennai) resulting 100% success.
Involved in System auditing by implementing and documenting all system related procedures.
Wrote queries using MS Access and TOAD to retrieve data from the Database to assist the Global Trade users by identifying any transaction errors and to generate various reports.
Submitted and tested all trade related applications for our Standard Operating Environment software releases.
Maintained back up of SQL Server application called Capacity Planning Software.
Performed software installation, hardware KOFAX Scanner card installation and trouble shooting of Banc Tech and Bell & Howell scanners in Image retrieval.
UNICEF Program Division. New York US. Nov ‘99 to May ‘00
Consultant
Involved in budget preparation for the department.
Involved in the process of presentation with relevant data for the department.
Completely single handily managed entire department’s travel plan.
Extensively involved in collecting relevant data from various sources to prepared for seminars.
End to end involved in organizing, arranging, presenting several seminars.
Delton Pumps and Falcon Fabrics: 1990 – 1999
Self Employed
Manufacturing mono block pumps and took care of marketing, finance and running day to day administrative tasks. Managed all the workforce management issues.
Responsible for obtaining ISI certification - handling and coordinating the technical issues.
National Petrochemicals Company, Libya: 1983 – 1990
Lead Panel Operator – Petrochemical Manufacturing Industry
Involved in the Erection, Commissioning, and smooth operation of UREA II plant in Brega Libya. Responsible for the safe and normal running conditions as well as trouble shooting.
Developed emergency decision making skills while handling high pressure / temperature gas and liquid equipment.
Southern Petro Chemical Pvt Ltd 1978 to 1983
Junior Technician.
Worked in production department of Urea Manufacturing plant.
Involved in several operations like Annual Maintenance, Safety drills, several emergency operations like power failure, Upstream plant failure and Planed maintenance activities.
Qualification: Two years of College - BSc in Physics at St Joseph’s College, Trichy, India
One year - BSc in Math with Madras University correspondence course.
Certification: Advanced Certificate in PC Applications, NIIT, India.
Certificate in Oracle 7. 3 (SQL, PLSQL), Radiant Software, India
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