Customer Service Consultant
Resume:
Brandon Fletcher
Upper Marlboro MD, 20772
Phone: 202-***-****
Email: ad5uy2@r.postjobfree.com
Objective
To obtain a career where I express all my skills and experience and offer great customer service. Experience
Prevost (NOVA BUS) 2021-Present
Perform diagnostics on transit buses, electrical repairs, HVAC repairs, drive belt replacements, a/c belt replacements, communication systems repairs, performed multiple warranty repairs and upgrades, repairs on pro heat systems, suspension diagnostics and repairs, experience with cummins engines and diagnostics, hydraulic system repairs, air door diagnostics and repairs, coolant system diagnostics and repairs, fuel system diagnostics and repairs Freestate Auto and truck
2020-2021
Perform diagnostic on diesel and gas powered vehicles, D.O.T inspections, transmission and engine replacement, preventive maintenance and repairs, alignments, electrical repairs, a/c diagnostic Carmax
Auto Technician (Brandywine, MD) 2019-2020
Perform diagnostics and repairs, regular maintenance,alignments, electrical repairs MV Transportation 2019-2019
Diesel Mechanic (Fairfax, VA)
■ Perform preventative maintenance on county buses to include any major repairs and diagnostics Blades of Green 2018-2019
Lawn Technician
■ Assessed customers lawn condition; Perform maintenance of lawns & gardens, and cleanups. Perform all tasks of operations including but not limited to mowing, line trimming, blowing, leaf and debris removal, weeding, edging, hedging, raking and mulch installation. Proper use of safety equipment and Personal Protective Equipment and ergonomic practices.
■ Define lawn disease and pest damage
Merchants Auto and Tire Repair 2014-2017
Automotive Technician (Lanham, MD)
■ Examined customer vehicles by running diagnostics. Page 2
■ Examined customer vehicles as outlined by the Service Consultant on a repair order efficiently and accurately by utilizing all available tools and resources
■ Performed a multi-point inspection on all vehicles to determine if any further repair work or maintenance is needed and document the findings electronically such as: light engine repairs, suspension, heating and cooling repairs, brakes, electrical, fuel/tune up, preventative maintenance
■ Communicated with the Service Consultant on all needed repairs and maintenance
■ Communicated with Parts Consultant to obtain prices and availability of needed parts; GM technical call center for assistance when faced with an unusual customer concern
■ Updated Service Consultant on any changes to estimated completion times so they are able to advise the customer in a timely fashion
■ Documented all work performed electronically
■ Performed road test vehicles when complete to insure that repairs made resolved the customers concern
■ Followed all safety rules and regulations and technical bulletins
■ Maintained a clean working environment
Sub-Contractor Construction 2012-2013
Jerome Brooks
Concrete Forman/Finisher
■ Coordinated with subcontractors to perform the day-to-day activities including scheduling, inspections, quality control, safety, equipment operation, and accountability for project completion time tables.
■ Worked closely with the Project Management for plan specs, permits, plan/project checklists, and obtain all necessary documents for scope and change orders.
■ Ability to manage workload on a project independently or in a crew. Well trained n operations, as well as safety procedures
■ Knowledgeable in concrete slabs, walkways, patios, driveways, steps and the ability to form driveways, slabs, walkways, patios, steps and finishing work/site prep.
■ Provided periodic reporting and scheduling updates to the Project Manager.
■ Worked effectively to identify concrete mixes and determine required equipment/tools and procedures required achieving desired finish and performance results.
■ Conducted evaluations on situations and rendered a decision on certain issues without immediate supervision.
Sullivans Goodyear 2005-2012
Automotive Technician
■ Started out as a General Service Technician and promoted to Automotive Technician within three months
■ As a General Service Technician, I Diagnosed, maintained and repaired automotive systems to specifications; Explained needed repairs to service advisers and/or customers and; Learned new technical information to stay on top of current automotive technology
■ As an Automotive Technician, I examined customer vehicles by running diagnostics: Page 3
■ Examined customer vehicles as outlined by the Service Consultant on a repair order efficiently and accurately by utilizing all available tools and resources
■ Performed a multi-point inspection on all vehicles to determine if any further repair work or maintenance is needed and document the findings electronically such as: light engine repairs, suspension, heating and cooling repairs, brakes, electrical, fuel/tune up, preventative maintenance
■ Communicated with the Service Consultant on all needed repairs and maintenance
■ Communicated with Parts Consultant to obtain prices and availability of needed parts; GM technical call center for assistance when faced with an unusual customer concern
■ Updated Service Consultant on any changes to estimated completion times so they are able to advise the customer in a timely fashion
■ Documented all work performed electronically
■ Perform road test vehicles when complete to insure that repairs made resolved the customers concern
■ Followed all safety rules and regulations and technical bulletins Education
Lincoln Tech 2008-2009
Associates Degree in HVAC-R
ASE A5 Brakes
Skills
Forklift license, OSHA certified, 14yrs of automotive experience, knowledge of various tools in different fields, experience with word/excel/PowerPoint.
Contact this candidate