Mental Health Administrative Assistant

Rita Kalu BA CSC ad5uxr@r.postjobfree.com

Rita is a Healthcare professional with over ten years of experience. Rita most recently worked as a Medicare, Medicaid Eligibility Specialist and Mental Health Counselor for Health Care Centers

/Admissions and Billing Coordinator for Arbor E&T which provides assistance to clients with medical and/or mental health barriers. Rita was responsible for handling the Admissions process which included collecting demographic information and Medicaid or other insurance information and entering it into the database. She also assisted clients who did not have Medicaid in applying for the program including filling out the proper paperwork. She also entered case notes and billing information into the HRA database system and Case Manager System for all contacts with clients. Rita was responsible for preparing daily billings which included running a variety of reports. Rita is proficient with MS Word, Excel, Access, and Outlook, she has completed a training program which has provided her with a certificate In Microsoft Word and Microsoft Excel. She has strong interpersonal communication skills and works well within a team. Rita has excellent customer relations skills, and the ability to plan, organize, and prioritize workload to meet strict deadlines. She demonstrates multilingual skills, maturity, sound judgment and problem solving skills, including: Rita has also been involved in Community Development. Rita has a BA in Psychology . 516-***-****

Thank you.

EMPLOYMENT

New York City Department of Health Division of NewBorn Brooklyn NY. 5/16/22 to present

Public Health Advisor(PHA) assists in the area of educating the newborn family and the public about issues and empowering new mothers to aid in the prevention of spreading of diseases.

PHA assists reaching out with phone calls to newborn mothers given support on how to care for themself and the new babies.

Public Health Advisor(PHA) provides resources for the new mother’s ranging from reading materials, pampers, strollers, baby wipes connecting them with social workers, Nurses, and IBCLC and other providers to ensure they receive proper care. PHA also empowers the new teen mothers to go back to school or embark on trade or skills. Public Health Advisor (PHA) also provides Home Visits to families to assure them support and education regarding resources in the community. PHA also provides education on breast feedings and formula preparation and referrals. Kings County Hospital ( June 2021-May 22)

451 Clarkson Ave. Brooklyn, NY 11203

CPEP: Social Work Department.

ICL ( Institute for Community Living)

50 Nevin St, Brooklyn, Ny

Care Coordinator /Case Manager

5/15/2017

Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.

● Admits new clients by reviewing records and applications; conducting orientations.

● Determines clients' requirements by completing intake interviews

● Establishes treatment programs by setting schedules and routines;

● Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses

● Gathers sufficient information for each client to make an assessment necessary to determine assignment priorities and treatment plan or referral to the treatment resources in the community

● Conducts escalating outreach to clients as well as medical providers and other support as directed by caseload

● Performed routine monitoring of the environment to ensure a safe therapeutic setting

● Utilizes principles of applied behavioral analysis to affect behavioral change among individuals with severe mental illness and drug abuse problems

● Assists in the development of individualized reinforcement programs to address problem behavior

● Implements behavioral treatment plans for residential population

● Performs routine monitoring of the environment to ensure a safe therapeutic setting

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ILS Independent living System Healthcare _/Center Light Health care. Medicaid Eligibility Specialist, Community Mental Health Counselor for Health Care Centers.

810 7th Avenue Suite 801

New york, Ny,10019

2-14-14 - Present

Residential Counselor meetings as directed by the Program Manager Home visit to families homes or facilities centers, and Nursing homes Provided emergency coverage, when necessary, and assisted clients in developing appropriate expectations from treatment

Facilitated in-house groups, supervised client chores, and conducted check-ins with housed clients Followed through with boundary setting and consequences, and assured that house rules and procedures were maintained at all times

Perform recertification call and follow up calls

Develop and implement onsite support groups for families

● Provide on call crisis intervention support

● Troubleshoot and escalated any client issues as needed

● Preparation of deliverables and client materials, as well as “touch points”

● Schedule client meetings virtual and otherwise to maintain relationships and to ensure ongoing satisfaction between care coordinator and the families

● Input client information into the system for documentation purposes.

● Serve as Coordinator between vendor and company for data transfers.

● Tracks reports on surplus members and resolving eligibility issues Nicholas Literacy Center

Certified Support Coordinator

150 Maple Ave.,Suite 115

South Plainfield, NJ 07080

01-9-2014 - 4-6-2015

Field work

Assist families in facilitating their health coverage Researches and resolves Medicaid issues to ensure that codes are removed when appropriate to allow agency to be paid for service rendered

FEDCAP: WeCARE Rehabilitation services

Senior Case Manager/ Billing specialist.

200 montague street,Brooklyn 11201

1-6-2014- 1-2-2015

Arbor E&T,LLC

Admissions and Billing Coordinator/Case Manager

New York, NY

04-18-2008- 12-30-12

● Assists participants to develop and reach vocational goals reflective of their skills, capabilities, and interests

● Prepare daily billing, VNS, Work list and NADAP reports that meet productivity levels/quality assurance standards set by Arbor to meet contractual agreement with funding source

● Assist new participants with the intake and admissions process

● Ensure that new participants have Medicaid or other insurance, enter that information into the database

● Assist new participants with applying for Medicaid, ensuring forms are completed properly

● Coordinate and assist participants with obtaining a Primary Care Physician or Primary Care Specialist depending on the participant’s medical needs

● Assist participants in the development, implementation, and completion of wellness plans

● Assist participants in applying for federal disability benefits and obtaining awards by using appropriate level of case management needed by participants

● Enter case notes and billing information in HRA database system and Case Manager System for all contacts with participants

● Reviews and analyzes all medical and psychosocial documentation received for participants

● Maintains communication and contact with participants support such as HRA out-stationed case workers, substance abuse case managers, VESID counselors, psychiatrists/therapists, and other community supports

Multi-Talent (MTI) Residential Services

Residential Manager/Case Manager

Long Island, NY

01-06-2006- 03-01-2008

● Implemented behavioral treatment plans for mentally ill resident population

● Assisted in admissions and orientation of patients to unit

● Administered medication, reviewed and analyzed all medical and psychosocial documentation received for clients

● Maintained petty cash fund and provide weekly reports and prepare monthly evaluation of client

● Gathered sufficient information for each client to make an assessment necessary to determine assignment priorities and treatment plan or referral to the treatment resources in the community

● Conducted escalating outreach to clients as well as medical providers and other support as directed by caseload

● Performed routine monitoring of the environment to ensure a safe therapeutic setting

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● Holliswood Hospital

Queens, NY

Mental Health Worker

05-05-2008- 12-27-2007

● Maintained client stability through a planned ongoing treatment relationship or assessment and helped implement changes in client functioning when indicated

● Helped clients to become effective consumers of mental health and substance abuse services through information sharing, empowerment and transcendence of the stigma associated with those services

● Assisted in admissions and orientation of patient to unit

● Implemented behavioral treatment plans for residential population

● Performed routine monitoring of the environment to ensure a safe therapeutic setting

● behavior

● Implemented behavioral treatment plans for residential population

● Performed routine monitoring of the environment to ensure a safe therapeutic setting

● Performed close observation and monitoring of individual residents

● Maintained patient observation and set limits/boundaries on inappropriate behavior Catholic Charities

Residential Counselor

Long Island, NY

08-20-2004- 05-14-2005

● Worked with Teenage mothers in a residential setting and provided crisis services

● Conducted intake interviews, client supervision and crisis counseling

● Served as an adult leader for teenage mothers and residence hall staff

● Assisted the Resident Assistants/Community Assistants /Apartment Assistants in establishing a strong floor and hall community consistent with agency mission

● ted to drugs, alcohol, gambling and eating disorders, to identify behaviors and problems related to their addiction

● Conducted programs aimed at preventing addictions from occurring in the first place

● Provided clients with career and educational counseling United States Agency for International Development Administrative Secretary

Lagos Nigeria

1993-1997

● Provided word-processing/typing and filing of project documents, proposals and reports

● Provided administrative support to Personnel/ Finance Department

● Updated and maintained personal timesheets, processed vacation and sick leave requests;

● Assisted the Personnel & Finance Director maintain administrative records, including equipment inventory disbursed and tracked project documents needing recipient agency approval

● handling and distribution of equipment and supplies

● Collected integrated health baseline survey

● Provided data entry, management and analysis

● Provided program monitoring services

● Planned, organized, and prioritize workload to meet strict deadlines

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Education

York College

Jamaica, NY

Bachelor Degree in Psychology

Rockaway Development and Revitalization Corporation Certificate in Microsoft Word and Microsoft Excel

Allen School of Physician Aides

Jamaica, NY

Certificate in Nursing Assistant/Orderly

Grace Secretarial Institute

Lagos, Nigeria

Diploma in Secretarial Studies

United Christian Secretarial College

Lagos, Nigeria

National Diploma in Secretarial Studies

The Certified CSC Boggs Center On developmental Disabilities Support Coordination New Jersey

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