Customer Service Office Manager

Tami Gatzke

Tacoma, Washington • ad5uxb@r.postjobfree.com • 206-***-****

EXPERIENCE

THE SHOP, COVINGTON, WA,

HAIR STYLIST/RECEPTIONIST AUGUST 2017 - PRESENT

● Exhibit high-quality customer service to a diverse customer base

● Assist in resolving customer concerns and complaints

● Communicate with clients regarding check-in and check-out and other reception duties in person and by telephone

● Perform daily cash handling and register functions including digital application processes

● Sort, shelf, and organize displays for retail product and various work-related materials HELPR, SEATTLE, KING COUNTY, WA

CAREGIVER/TUTOR FEBRUARY 2024 - PRESENT

● Provide support or instruction using online and digital formats

● Assist,support, and communicate with customers in person, by telephone, and digitally THE EVERGREEN STATE COLLEGE, TACOMA, WA

OFFICE MANAGER/STUDENT GOVERNMENT SERVICES NOVEMBER 2022- JULY 2023

● Study and apply policies and procedures with board members

● Participate on project teams and committees, such as hiring committee, newsletter committee, budget planning committee, and hearing committee

● Delegated as Person In Charge in the absence of Board Coordinator

● Support and direct students with use of technologies

● Maintain account balances and prepare weekly financial reports

● Create posters and flyers for student magazine

EVERETT PUBLIC SCHOOLS, EVERETT, WA

STUDENT SUPPORT STAFF JUNE 2006 - JUNE 2014

● Troubleshoot and advise students-accessed account inquiries including class registration and learning management technologies

● Prepare and maintain classroom bulletin boards

● Provides student-focused assistance for all diversities GENE JUAREZ SALONS AND SPA, SEATTLE, WA

HAIR STYLIST/CUSTOMER SERVICE ASSOCIATE JUNE 1994 - MARCH 2002 & AUGUST 2014 - APRIL 2015

● Deliver premier-level customer service to a diverse customer base

● Assist in resolving customer concerns

● Communicate with and serve clients in person and with use of technology EDUCATION

THE EVERGREEN STATE COLLEGE, TACOMA, WA

Bachelor of Arts, Focus in Writing and Social Justice Diploma, 2023 GREEN RIVER COLLEGE, AUBURN, WA

Associate of Arts, Direct Transfer Diploma, 2021

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