Customer Service Continuous Improvement

Guillermina Pantoja Montanes

Refinery

507-***-**** ad5uw0@r.postjobfree.com Kearns, Utah 84118 PROFESSIONAL SUMMARY

Adept at identifying and rectifying any issues encountered during loading operations, ensuring safety and compliance with all safety regulations. Proven track record of efficiently loading and unloading soybean/isoy oils and chemical trucks/rails with a focus on accuracy and speed. Committed to providing superior customer service and satisfaction. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Hand-Eye Coordination Loading and unloading procedures Heavy Equipment Operation Quality control measures Coupling and uncoupling Railroad Safety Regulations Efficient Space Utilization Rail Car Loading Expertise Attention to Detail Hazardous Materials Knowledge OSHA Compliance Awareness Continuous Improvement Mindset Safety Procedures Organizational Skills Materials sampling Interpersonal Communication Multitasking Abilities Team Collaboration Goal Setting Teamwork and Collaboration Time Management Effective Communication Self Motivation Decision-Making Active Listening Adaptability and Flexibility Continuous Improvement Reliability

EXPERIENCE

TRUCK AND RAIL CAR LOADER, Mankato, MN

Archer Daniels Midland (ADM), August 2023-Present

Organized truck loads according to size, weight and type of product being shipped in order to maximize efficiency of deliveries.

•

• Trained new employees on safe operation techniques for loading and unloading trucks. Collaborated effectively with co-workers in order to ensure timely completion of tasks related to loading and unloading trucks.

•

Maintained accurate inventory levels by counting stock items periodically, recording discrepancies between physical count and computer records.

•

• Maintained a clean work area in order to promote an efficient workflow environment. Successfully coordinated multiple tasks simultaneously while meeting company standards for safety and quality assurance.

•

• Participated in regular meetings with management team members to discuss performance goals and objectives.

• Communicated regularly with supervisors regarding progress of work assignments.

• Reported any incidents or accidents immediately to supervisor or manager on duty.

• Maintained accurate records of railcar loadings and unloadings.

• Inspected railcars for damage before beginning the loading and unloading process.

• Meticulously checked paperwork associated with each shipment before loading onto rail car.

• Demonstrated strong organizational skills in managing inventory of rail car loads.

• Demonstrated ability to lift heavy objects weighing up to 50 lbs without assistance.

• Familiarity with standard computer programs such as Microsoft Office Suite.

• Followed strict quality control guidelines in order to guarantee accuracy of shipments.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Focused on learning new skills and staying updated with industry changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Provided efficient and courteous service to customers at all times. ASSEMBLY LINE WORKER, Mankato, MN

Johnson outdoors, June 2021-August 2023

• Followed standard operating procedures to meet quality requirements.

• Worked efficiently and accurately while meeting production goals and deadlines.

• Operated hand tools, power tools, and other machines as needed for the assembly process.

• Loaded and unloaded materials from assembly line.

• Followed safety guidelines and procedures for operating assembly line equipment.

• Followed written instructions and diagrams to assemble components correctly.

• Inspected parts for defects or deviations from standards during the assembly process.

• Notified supervisor of errors, differences, or irregularities in product.

• Assembled parts into finished products according to specifications provided by engineers or designers.

• Broke down and removed boxes, keeping work environment safe. Performed assembly operations on components to produce finished products of high quality, according to customer specifications.

•

• Communicated effectively with coworkers regarding production issues or delays.

• Placed components in trays or boxes on production line.

• Assisted in training new employees on proper use of tools and equipment used in the assembly process.

• Identified and reported defective parts and materials to supervisors.

• Identified equipment problems and informed supervisor.

• Resolved assembly line jams and other production issues.

• Verified proper labeling and packaging of products to support accuracy.

• Demonstrated strong mechanical aptitude in performing assembly tasks with minimal supervision.

• Utilized problem-solving skills to identify root cause of any production issues that arose.

• Collaborated with other team members to complete projects on time.

• Followed detailed instructions when assembling parts together.

• Ensured all assemblies met quality standards before packaging and shipping.

• Finished products and prepared them for shipment.

• Rotated through all tasks required in particular production process.

• Tested assembled products for functionality and accuracy.

• Shoveled, swept, and cleaned work areas.

• Supervised assemblers and train employees on job procedures. REFERENCES

References available upon request

LANGUAGES

Spanish

Bilingual

•

Contact this candidate